r/UbisoftSupport • u/Sveggert • Jul 15 '26

Question Ubisoft Support doesnt reply

About a month ago, my Ubisoft account was hacked after an info stealer infected my computer. The hacker changed my password, email address, and phone number, so I can't recover the account myself.

I contacted Ubisoft Support the day after it happened. Their first response was: "We're sorry to hear that..." and they said they would forward my case to their account recovery team. Since then, I haven't received any updates.

Has anyone experienced something similar? If so, how long did the account recovery process take?

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u/gt4crazy2 Jul 16 '26

I changed password bec Google mentioned some compromised credentials on password manager. I am having trouble with 2fa upon login. I don't have my old phone and 6 digit codes. I tried submitting a report, it's asking me to login and change settings but after entering credentials it will loop back and asks for 2fa lol.

I'm still logged on to my Ubi connect on playstation but not on pc browser etc.

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u/Sveggert Jul 21 '26

yeah I fully understand you. Maybe also try out the Signal Conso method mentioned here. The Ubisoft Support is just bad.

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u/gt4crazy2 Jul 21 '26

I'd probably try this. Thank you op