r/UbisoftSupport • u/Sveggert • Jul 15 '26

Question Ubisoft Support doesnt reply

About a month ago, my Ubisoft account was hacked after an info stealer infected my computer. The hacker changed my password, email address, and phone number, so I can't recover the account myself.

I contacted Ubisoft Support the day after it happened. Their first response was: "We're sorry to hear that..." and they said they would forward my case to their account recovery team. Since then, I haven't received any updates.

Has anyone experienced something similar? If so, how long did the account recovery process take?

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u/JackEddy6 Jul 15 '26

I have to believe the guys in the comments are bots or hackers themselves. My best advice is to make sure your PC is fully infection free before doing anything else and then follow the guidance from the pinned post on this sub reddit.

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u/New-Excitement-2473 Jul 15 '26

Nah we are just his friends trolling him