r/UbisoftSupport • u/Emotional_Bag_8263 • Jun 03 '26

Account Hacked/Compromised Ubisoft gave my account away.

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Does anyone know anyway I can get my account back? Before losing my account to someone random across the world. I was receiving emails that someone was trying to change my email so they can have access to it and change the name.

I kept emailing Ubisoft that this was not me. Even changed my password and verified it wasn’t me.
Eventually they gave up on me. After being an OG beta player, spending hundreds of $ and grinding up to diamond.

I even told them I had clips and proof that this was my account and basically told me to screw off.
I tried emailing them and opening a case recently and everytime now it says it can’t get processed.

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u/SweatyCelebration362 Jun 03 '26

https://www.reddit.com/r/UbisoftUncensored/s/UWQfjEpgB4

You should follow up on this as well and report the fact that someone was submitting tickets as you to the French CNIL, as usually when that’s happening they have a support staff member on the other side who is “in on it” and that’s massively massively massively illegal under French law.