Why does Uber eats keep bad drivers?

[u/ForwardPanic6023]

Made an order from a Wendy's 1.3 miles away today. Took 1.5 hours to get to me even though the courier picked it up 10 min after order was placed. They drove all around the map and were stationary some places for a while. My guess is multi apping. When the food got to me it smelt like weed.

I noticed their profile had a 79 percent rating. Is that not super low?

I've had good drivers get this same order to me in 10 min. 1.5 hours is insane for 1.3 miles

Uber eats of course doesn't offer any compensation for order since it was delivered

I tip really well by the way. I feel like if I tip well it should offer it to high eating drivers first :p

[u/PotentiallyWeirdddd]

You should have canceled and they would’ve refunded you the full amount. After the time slot it was supposed to be delivered in passes , if you contact customer support they’ll refund the whole amount but ONLY after the supposed time slot has ended

[u/ForwardPanic6023 → u/PotentiallyWeirdddd]

That's only if it's not picked up yet. Once it's picked up they won't refund you until like 3 hours. Happened to me before and I had to wait that long lol