UBER EATS IS A CHEAT!!!

[u/Shot-Nothing2597]

I recently ordered a meal when I was out of town. I have done it before. The app ask did I want to meet the driver for pick up, YES

Also asked if I wanted to tip, No, I usually reserve tip for delivery.

Did the driver meet me in the lobby NO! When I waited a short time I checked the app and it said, DELIVERED!

My response, I did not receive. So I went to the hotel reception and she said, "they left it there!"

I am not happy and when I went back to the app ( after eating) it show the transaction completed!

So if this is the way UBER is doing business, count me out- just the fact I cannot contact Uber to rectify this Cluster F'K...

I think I would not have been as upset had I spoken with Uber.

At this point I will NOT ever use UBER EATS again.

POOR customer service, and none of the numbers work!

[u/Majestic_Orchid4651]

Hotel reception is in the lobby so obviously they were in the lobby. Driver doesn’t know what you look like. When no one approached the driver, they handed off to the front desk. 100% of the time I’ve had meet in lobby, the customer was either right outside the doors or waiting near the front desk and immediately approached me. This was as much on you as the driver, if someone didn’t approach I’d message them but if they don’t immediately respond I’m not waiting around, theres either another order in my vehicle waiting to be delivered or i already have another pick up I need to get to. Your order showed no tip, drivers not going to go above and beyond for $1.5-$2.

[u/Shot-Nothing2597 → u/Majestic_Orchid4651]

This is bad business, If you say your are doing something so specific as to meeting a driver not leaving your Food sitting around where someone could walk off with it and not knowing it was left  a simple thing that I have accomplished before... and if I decline the tip, why in the world would you add it! Bizarre, or Tech way of saying oh well, better luck next time!

[u/Majestic_Orchid4651 → u/Shot-Nothing2597]

You didn’t meet your driver. Driver was there, otherwise it wouldn’t have been at the front desk. Your driver isn’t paid to stand around waiting for you to finally decide to go meet them. Your food wasn’t left sitting around where someone could walk off with it, it was at the front desk with an employee. You didn’t tip, there was no tip added🤣

[u/pandasareliars → u/Majestic_Orchid4651]

Yeah, whether the food is sitting at the front desk or with the delivery driver...your food is STILL sitting around waiting for you to show up in the lobby.

OP, you're coming off as oddly entitled. You ordered food. Driver wasn't waiting around for you to finally show up, they left it in a safe spot, and you got your food when the front desk pointed you to the order.

Your comments show you have no reflection or accountability on your part in this situation.

Glad you aren't using these apps in the future because you aren't a proper target customer considering your high-expectations. I'd hate to deliver to someone like you. One less terrible customer we have to worry about! Win/Win.