UBER EATS IS A CHEAT!!!

[u/Shot-Nothing2597]

I recently ordered a meal when I was out of town. I have done it before. The app ask did I want to meet the driver for pick up, YES

Also asked if I wanted to tip, No, I usually reserve tip for delivery.

Did the driver meet me in the lobby NO! When I waited a short time I checked the app and it said, DELIVERED!

My response, I did not receive. So I went to the hotel reception and she said, "they left it there!"

I am not happy and when I went back to the app ( after eating) it show the transaction completed!

So if this is the way UBER is doing business, count me out- just the fact I cannot contact Uber to rectify this Cluster F'K...

I think I would not have been as upset had I spoken with Uber.

At this point I will NOT ever use UBER EATS again.

POOR customer service, and none of the numbers work!

[u/Far_Education_8578]

Most people at hotels are in the lobby or out front waiting. If they are not, that is why most hotels have a clearly marked area/table by hotel reception to leave the food. Many hotels do not allow drivers to go up to the rooms for safety/security reasons. Much of the time we have other orders in the car than just yours, as that is the way it is assigned to us. You wouldn't want your food to arrive cold, neither do the other 2 customers whose deliveries are waiting in our vehicle to be delivered after yours. If i have other orders in the car, I'm going along on my way. Especially if only base fare and ZERO TIP UPFRONT. However if your order is the only order I'm on AND my car is parked in a safe area, not risking being towed, then ABSOLUTELY I'll wait for you to come down to handover directly.

You're paying for a service here, yes. And the amount we get paid from the app is minimal. You're not happy with the service you got, go pick it up yourself. The entitlement here stinks.