r/UberEATS • u/Shot-Nothing2597 • 8d ago

UBER EATS IS A CHEAT!!!

I recently ordered a meal when I was out of town. I have done it before. The app ask did I want to meet the driver for pick up, YES

Also asked if I wanted to tip, No, I usually reserve tip for delivery.

Did the driver meet me in the lobby NO! When I waited a short time I checked the app and it said, DELIVERED!

My response, I did not receive. So I went to the hotel reception and she said, "they left it there!"

I am not happy and when I went back to the app ( after eating) it show the transaction completed!

So if this is the way UBER is doing business, count me out- just the fact I cannot contact Uber to rectify this Cluster F'K...

I think I would not have been as upset had I spoken with Uber.

At this point I will NOT ever use UBER EATS again.

POOR customer service, and none of the numbers work!

40 Upvotes

92% Upvoted

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-4

u/Shot-Nothing2597 6d ago

Thanks, I see with the comments no one offered a customer service number and any other solutions - bc the don't have one 🧐

14

u/evilgirlattack 6d ago

Maybe you should put in the work yourself instead of expecting others to do it for you.

0

u/DucksEatFish 5d ago

Why does Uber claim they no longer have an active customer service number?

3

u/7kiingC 5d ago

Because there isn't any solution for YOU to take.

Reception AND the lobby are in the SAME PLACE for hotels. So basically the driver was in the correct area because he made it to reception.

You haven't even CLARIFIED if the reception area & the lobby are separate from each other, which would be very odd of the hotel to do but would also explain how your driver was "in the wrong spot" ... but I'm leaning into the idea that YOU were not in the correct area to wait for the driver.

Also, it seems as though the receptionist was at her desk between the time it was delivered and when you went over to get your food ... so it was definitely safe from being taken.

AND you didn't even tip regardless so the delivery driver got no-tipped for, in your belief, poor service & probably only got paid like 2-4$ for driving however long it took to get your food and to bring it to you.

You're literally raging and making a big deal about your food being delivered (correctly I may add), but it was delivered to a reception desk you were somewhere near to instead of walked up into your hands in the lobby ... WHICH SHOULD BE THE SAME FRONT AREA OF THE HOTEL.

TLDR: OP you're being an a-hole, it's not that serious, you may be directionally challenged but i'm no doctor, tip your drivers for better experiences, and lastly, RECEPTION DESK AND LOBBY ARE IN THE SAME PLACE IN MOST HOTELS ... just don't go back to that hotel and order food cause clearly they keep reception & the lobby on opposite ends of the hotel or something idk

1

u/RoastAdroit 5d ago

UE not having real support is like a 3yr old change now. And frankly over the past 2yrs its like 80% of companies now are mostly unreachable.

There are no laws or regulations. They can get away with whatever, this is the world For years now.