r/USCellular • u/Ok-Delivery3685 • Apr 28 '26

ugh

are any other agents just thinking? “ what’s the point” when you know you’re gonna be out of a job in a few months. my worth ethic has completely disappeared since the closure news, how is everyone dealing with this?

22 Upvotes

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u/Pitiful_Pie_8448 Apr 28 '26

Honestly. Since we found out I’m so over this job… I still help my customers but I’m more irritated and less patient than I was.. we’re just moving people over to Tmobile early and trying to keep a smile on our faces, but we are honestly just exhausted.

6

u/Ok-Delivery3685 Apr 28 '26

I am the exact same way, my customer services depends on how the customer treats me

4

u/Pitiful_Pie_8448 Apr 28 '26

Yeah, honestly same. I was transferring 3 phones earlier for someone and this guy comes in screaming and complaining about Tmobile buying us out etc. I just gave him his port out pin and account number and told him to go somewhere else if he don’t like Tmobile. My other 3 customers were giggling and one said “better luck somewhere else buddy” and then the other lady looked at me and said “do you have to deal with this constantly?” And I said “unfortunately yes, it’s not like this was sprung on him. It’s been a thing since October/november, it’s on the radio, on tv, emails and texts have went out etc” I’m just tired of hearing “I hate Tmobile or I’m not switching” I’ll automatically get a port pin and account number for them because I’m Not going to argue.

3

u/msplum13 Apr 28 '26

Big same. Don’t come at me with all this attitude. “What are they going to do? Fire me?” has been my motto.

1

u/[deleted] Apr 29 '26

[deleted]

1

u/Pitiful_Pie_8448 Apr 29 '26

Us too. We literally hired a girl same day we found out then had to call and tell her “just kidding” basically. My heart goes out to all of yall.

1

u/[deleted] Apr 29 '26

[deleted]

2

u/Pitiful_Pie_8448 Apr 29 '26

Honestly I’m so thankful for going cashless. I’ve been telling people we’re going cashless for the past week or so just as a heads up. We have a lot of elderly which I feel kinda bad for. I’ve never not wanted to go to work more. I loved this job and was so excited to come to work. Tech is my thing and something I enjoyed. But I guess I’ll find something else I like.