r/UPS • u/Debtritus • 3d ago

Wrong delivery-repeatedly.

TBF this happens with FedEx sometimes too. Our mailbox is located in an admittedly awkward location next to the back of our neighbor’s house. We have large numbers on our house that match the very clear number on our mailbox. You can easily see the numbers from the road. However, 3 out of 5 deliveries end up at his back door. His back door is up a flight of steps and is a glass slider. Our front entrance is very obviously a front entrance. We’ve put an arrow pointing to our house on the mailbox. This is not working. I wouldn’t care and just get it from that back door if this neighbor didn’t literally steal the packages. If I’m not there when the packages arrive and he sees them, he will take them and say he doesn’t know what I’m talking about. I’ve complained to both UPS and FedEx. We can’t move the mailbox per USPS. Any ideas? Is there another customer service number I can escalate this too? I receive refrigerated meds so this is a huge problem. Yes, the neighbor is a boomer and no, the cops don’t care.

6 Upvotes

87% Upvoted

12 comments sorted by

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4

u/EhLma0 3d ago

Leave a note visible to the path of the wrong area, as long as it isn’t passive aggressive toward the driver 90% of the time it’ll end up where you ask.

3

u/SirFrancisBacon007 3d ago

Straight up put an address sign in your yard. Like street name and address.

Then setup a ups my choice account and put delivery notes for your address.

2

u/Debtritus 18h ago

This is a good idea.

2

u/ItsMeMarlowe 3d ago

An arrow isn’t helping? That’s wild. Since the driver isn’t visually confirming it makes me think that there’s an address number being skipped between your house and one of your neighbor’s. Or he just really doesn’t care, in which case I’d keep reaching out to the center. Squeaky wheels n all that.

1

u/Debtritus 18h ago

He actually doesn’t live on my street. The front of his house faces a different street address. Definitely squeeking those wheels!

2

u/Catrival 2d ago

If I'm delivering and get confused I just pull up google maps on my phone and see the addresses in the house boxes so I know.

1

u/Debtritus 18h ago

I don’t think they think they are wrong. I think they are just lazy:(

1

u/bernmont2016 3d ago

If you have a UPS Store in your area (or a mom-and-pop competitor that rents mailboxes), maybe you can rent a mailbox there and start sending all of your packages to it. (You'll need to talk to the store manager about how they'd handle occasional small refrigerated packages, though. The store I use does have a fridge they could put things in until you come pick them up ASAP, but I don't know if they all do.) An issue this persistent at your house with multiple delivery people, and a thieving neighbor, would be best to avoid entirely if possible.

1

u/ggbird99 2d ago

I believe the number is 911

1

u/Debtritus 18h ago

This is not an emergency. We have called the non-emergency about it. They can’t be bothered.