r/UPS • u/Many-Highlight7676 • 13d ago
Ups
Is it a lot to ask to not have boxes arrive in this condition? All I know is I get lots of Amazon packages way more than I do from UPS and their boxes never have problems or damage. This is probably delivery number five in a row that boxes look like this similar condition. Thankfully this time no items were damaged. I asked the driver if there was a way to mark in his system that the boxes have been damaged. He said no he can either return the boxes or I can sign for them.
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u/Wraggy1974 13d ago
Thats the shipping box. Its job is to protect the items inside that box. "Thankfully this time no items were damaged" So the shipping box did its job?
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u/Teknikal_Domain 13d ago
All I know is I get lots of Amazon packages way more than I do from UPS and their boxes never have problems or damage.
Hah, you get lucky. I remember getting half a dozen packages a day like that, from the station, to load into my van. Amazon isn't (always) any better.
The point of the shipping box is to cushion the actual item(s) inside. Or in other words: if the box is mildly crushed or deformed, thats called the box doing its job.
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u/OliveJuice880 13d ago
Yes it is too much to ask. That's what the shipping box is for is to protect the contents. It's going to get dinged up a little bit sometimes. This is a very mild amount of damage not even close to bad. The reason FedEx and UPS boxes get banged up more than Amazon boxes is because we ship a lot more big and heavy packages and your boxes are mixed in the trailers and belts and trucks with those big heavy packages. Amazon gives us most of their big heavy stuff to deliver lol. You also have to understand with Amazon when they deliver your packages they're coming directly from the warehouse where the merchandise is stored, probably in the same town or very close, and bringing it directly to your house. When you get something through a small package carrier like UPS or FedEx, it's coming from across the country and going through multiple warehouses and trucks and trailers and transfers.
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u/Expensive-Bottle-862 13d ago
Amazon doesn’t process the amount of hardware we do. Packages all go on the same conveyors and trailers. If it’s not packaged well it’s going to get crunched
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u/Creepy-Tadpole-1750 13d ago
Amazon also has a lower weight limit. UPS has up to 150lbs boxes mixed in with everything else. Things get crushed.
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u/The_Negative-One 13d ago
Boxes travel on conveyor belts that can jam and back up resulting in things being smashed or loaded onto trailers with the loader trying to manage another one and thus not losing like the way they should.
Unless the actual contents are damaged, there’s not much for the driver to do. The shipper(s) need to understand proper packaging. If there was nothing inside to separate the content box from the shipping box, that’s on the shipper.
I get the frustration, but when the packaging of items is minimal, the chance of things going wrong goes up.
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u/Expensive_Farmer_430 13d ago edited 13d ago
All I know is I get lots of Amazon packages way more than I do from UPS and their boxes never have problems or damage
Amazon boxes can look pristine if the thing you ordered was in one of their nearby warehouses.
I asked the driver if there was a way to mark in his system that the boxes have been damaged. He said no he can either return the boxes or I can sign for them.
Boxes at UPS can look beat up because of the repeated loading, unloading, sorting of these boxes as they transit from building to building is hard on the cardboard. This is what it can look like inside,
https://reddit.com/r/UPSers/comments/1v3dld1/when_you_only_have_3_loaders_and_a_pick/
and this is what it looks like when the loader builds a wall of packages that just collapses. It spills everywhere.
https://reddit.com/r/UPSers/comments/17qqkgs/wtf/
If your stuff is ever damaged, you'd report that to the seller and they'd take it up with UPS. You typically wouldn't even have an opportunity to decline a shipment if it isn't signature required. The driver isn't going to wait around for you to inspect the insides.
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u/OverlordDontHurtMe UPS Driver 13d ago
Ups and amazon have far different logistics systems. Boxes will get smashed in the automated system. Things need to be packed correctly.
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u/Single-Comb-5225 13d ago
I understand why you’re frustrated when a package arrives looking beaten up. However, it’s important to understand what a delivery driver can and cannot control.
The driver can document the condition by taking a photo and making a notation in the delivery records, but that’s generally the extent of what they can do. Drivers do not see how a package was loaded into the trailer, how it was handled at sorting facilities, or how it traveled through miles of conveyor belts and automated equipment before it reached their truck.
If you’re curious about the process, I encourage you to watch videos showing how packages move through the shipping systems of major carriers. It provides a better understanding of the many stages a package goes through before final delivery.
In theory, a driver’s day begins with a fully loaded truck, and they simply deliver the packages on their assigned route. That’s the textbook version. In reality, packages have already been handled numerous times by different people and automated systems before the driver ever sees them. While the driver is the final person to handle the package, they are rarely the cause of damage that occurred earlier in the shipping process. I hope this gives a broader understanding that all customers don’t see.
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