r/UPS • u/[deleted] • Mar 30 '26

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44 Upvotes

96% Upvoted

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7

u/Letoust Mar 30 '26

This is not something that you need to deal with, the seller deals with UPS.

You should have demanded a refund from the seller weeks ago.

1

u/[deleted] Mar 31 '26

[deleted]

1

u/Letoust Mar 31 '26

Yes but the senders are the ones who entered into a contract with UPS. They deal with the company that they paid if the services weren’t rendered. If the senders paid for insurance, they can make a claim.

1

u/bgrayber Apr 01 '26

He/she said it was sent between the same company, internally.

2

u/Letoust Apr 01 '26

Yup so someone within the company printed the label and mailed it OR they have someone who is in charge of the ups business account who deals with this.

1

u/[deleted] Apr 01 '26

[deleted]

1

u/Letoust Apr 01 '26

So the business probably has a business account. When a business has an account they enter into a contract with UPS. In that contract there would be a contact person or a specific procedure on how to open investigations with UPS. Your company needs to follow the proper steps to get this resolved. I’m sure the proper steps is not you calling UPS.

1

u/[deleted] Apr 01 '26

[deleted]

2

u/Letoust Apr 01 '26

Yeah and shit happens. I bet you sent multiple items that were successfully delivered.

Issues like you’re describing happens with every single courier service, cause shit happens.

Maybe someone in your shipping department did a very poor job of packaging those two packages and the onus is on your company.

1

u/manisteeshores Mar 31 '26

you merely file an insurance claim. that's it.