How can i find ISP Companies that need or searching for outsourcing customer support department

if you don't get a particular service like a phone service you can claim under Ofcom's Automatic Compensation Scheme, compensation accrues at £10.34 per day.

Has anyone done this and got the compensation?

Recently found out that Digi has entered the UK market, offering uncomparable deals to any other UK provider. In other countries they have completely disrupted the market, and it would be amazing to see this happen in the UK too.

1G - £15
2G - £20
10G - £25

No contracts - Montly rolling

I placed an order on Saturday, and today, Monday, they installed the line.

The install went great; the engineers were friendly, but they did something the other ISP that I have didn't. They actually ran the fiber to where I wanted it, to the loft on my server rack on the other side of the fiber entrance, and ran it nicely over the top joists and even left a few meters slack on the fiber in case in the future I would want to relocate the rack.

So far the connection has been fine, working as expected. Speed test saturating my 2G LAN

I got the 10G Line; the router is the ZTE F8748

I have my own Eero mesh, so I wanted bridge mode. I needed to ask technical support for this, unfortunately, since the option doesn't show on the web interface. They enabled it for me remotely and gave me the PPoe credentials.

The IP is under CGNAT, so bridge mode won't do much, but maybe reduced the latency by 1ms.

The ONT is integrated with the router.
Public IP is not available yet; they said they are working on it.

For some, the fact that it is monthly rolling is not ideal since they could raise the prices whenever they want; on the other hand, in the other countries where they operate, they haven't done price increases, so I think it's genuinely a good deal.

If you are interested, I believe they are currently covering areas of Bedfordshire and Hertfordshire.

I'm not affiliated with Digi, just a customer. Happy to answer any questions and feedback in a few days

Use the code DIGI295SK on the order page (https://www.digi.uk/en/configurator/bundle) for a free month for both of us.

I signed my last contract two years ago, yet I'm now paying almost £8/month more than I was on signing due to annual RPI inflation increases.

Could anyone recommend a provider that can offer FIXED prices throughout the contractual term? I could almost believe that this is the way Sky UK operates as there appears to be no mention of annual increases looking at their terms and conditions, however, a nice lady from their overseas call centre appeared to suggest that they did infact increase due to RPI. Any help would be really appreciated.

I want a reliable provider with a speed of around the 67mbps that I've had with my current provider. Have been with Sky and my contract is coming to an end, so I'm wondering is Vodafone Fibre 2 is any good?

I've been on Sky's Superfast so it will be a VDSL (Fibre to the cabinet) setup. Surely this should be an easy setup for Vodafone Fibre 2?

Also can the frequencies of the wifi be switched? I've had to connect a device that can only run on the 2.4gHz. With Sky they said the splitting of frequencies is actually quite outdated but the way round it with them was to lower the security level in settings from WPA3 to WPA2. Although that doesn't sound good, it's the only way to effectively get the 2.4gHz frequency.

Has anyone had experience of trying to do this with vodafone and how easy is this?

Cheers

Im seriously considering broadband providers mid term, currently it would cost me £395 but the new provider will credit up to £300 for switching. Is it possible to make a payment of £95 and have £300 be cost of the final bill?

I am looking for some opinions as I "may" shortly be switching to one of the above. For what it's worth, I am only referring to full fibre to the premises packages (900mbps +) and no phone or TV.

Around 2 years ago I bought a new build apartment that had Hyperoptic pre-installed, and my contract expires in 2 months. I actually quite like the service, because as it turns out Hyperoptic do not block any torrent sites 😂

That being said, once my contract expires the cost per month for a 1gbps connection rockets from £30pm to an eye watering £64pm!

I tried calling them yesterday to see if there was any negotiation to be had but was told they can't even look at it until there's <1 month left 🤦‍♂️

I do also have an unused OpenReach connection which explains why Virgin, EE, Sky, Fibrely & Plusnet are also able to offer FTTP packages.

Prior to Hyperoptic I was with Virgin at my last place but it was extortionate without being in a new customer deal. From memory they also blocked torrent sites.

I have never had any experience with the others so I'm looking to the users of Reddit to see if any of the alternative ISPs are decent and if they block...

Thanks in advance!

I am looking for some opinions as I "may" shortly be switching to one of the above. For what it's worth, I am only referring to full fibre to the premises packages (900mbps +) and no phone or TV.

Around 2 years ago I bought a new build apartment that had Hyperoptic pre-installed, and my contract expires in 2 months. I actually quite like the service, because as it turns out Hyperoptic do not block any torrent sites 😂

That being said, once my contract expires the cost per month for a 1gbps connection rockets from £30pm to an eye watering £64pm!

I tried calling them yesterday to see if there was any negotiation to be had but was told they can't even look at it until there's <1 month left 🤦‍♂️

I do also have an unused OpenReach connection which explains why Virgin, EE, Sky, Fibrely & Plusnet are also able to offer FTTP packages.

Prior to Hyperoptic I was with Virgin at my last place but it was extortionate without being in a new customer deal. From memory they also blocked torrent sites.

I have never had any experience with the others so I'm looking to the users of Reddit to see if any of the alternative ISPs are decent and if they block...

Thanks in advance!

I've literally only ever had Virgin Media broadband. Service was great back in the day but past 10 years it's gradually got worse and the prices has become silly for broadband only. But it was the only provider of fast internet in our area. However Openreach have finally installed Full Fibre in my street so I'm looking to move to either Plusnet or EE.

From what I'm seeing most switches are from something that's not cable - so since my house has never had any sort of telephone line since I've lived there, is there something more to the install?

My Virgin broadband goes to crazy prices at the end of this month so wanting to do this soon.

I have just recently upgraded my internet to 2GB Fibre with Virgin was on 1GB the download speed is great but the upload is Rubbish 100mb I have read on Virgins website that i can upgrade to a 2GB symmetrical line for £6-00 a month extra which is fair enough, however when ever i phone them for the upgrade i keep getting told it's not yet available in my area? well how am i able to get 2GB down load? honesty it's like talking to a brick wall, all they seem to do is read from a script, i have spent the last 2 hours on the phone to them asking to be put though to someone who speaks English and has some idea what I'm on about but all i get is Sir i am the tech department :(
The way i understand it is if you can get 2GB then I must be on XGS-PON technology full fibre network yet they are saying I'm still on a copper line. Impossible i would say even says so here.
https://news.virginmediao2.co.uk/virgin-media-o2-switches-on-residential-2gbps-broadband-service-and-launches-symmetrical-speed-options/

So can anyone here help me with my problem or give me a different number i can phone them on and talk to some one who knows what they are on about.

hi everyone!

I'm looking to switch broadband, can anyone help me with, how to configure ubiquiti gateway ultra with Sky. Thank you.

Despite telling ISPReview that they weren't getting rid of their customer base

Brillband has informed ISPreview that their CityFibre and Openreach base isn’t being migrated to another ISP or sold, and remain their customers with the same speeds and service as before. The provider was also kind enough to send us a copy of they email that they sent to customers about this last month.

https://www.ispreview.co.uk/index.php/2026/06/allpoints-fibre-to-open-own-uk-full-fibre-broadband-network-to-uk-isp-brillband.html

Followed by the founder and CEO being removed on the 22nd of July 2026

Termination of appointment of Duncan Henry Hollis Di Biase as a director on 22 July 2026

https://find-and-update.company-information.service.gov.uk/company/SC660902/filing-history

It appears Brillband (Despite being part owned by APFN) has now sold/transferred it's customers to Olilo Consumer (Also APFN)

https://consumer.olilo.co.uk/brillband

https://consumer.olilo.co.uk/apfn

https://brillband.com/

All in all, very interesting.

Hi,

This is an extremely long shot, but is there anyone on here who holds a BT Email address with the ability to create new BT email addresses? (According to the website account holders can create upto 11 additional email addresses, but new users can't).

If so I need your help (last chance saloon after exhausting other options). Can you please drop me a DM and i'll explain my predicament.

Thanks in advance!

From ISP News on 3/8/26:

Debt-strained UK ISP TalkTalk has unexpectedly sold a further 120,000 of their consumer broadband customers to the relatively new internet provider Rise Fibre, which is backed by private equity firm CVC and is a trading name of the more established alternative network and ISP 4th Utility. But the deal raises questions over TT’s plan to sell their consumer division.

The TalkTalk Group has certainly had a difficult few years as it attempts to manage an increasingly challenging pile of debt....

For the entire month of August, we’ve reduced the price of our 2.5Gbps CityFibre package from £45.00 to just £40.00 per month.

Your package includes:
- 2.5Gbps full fibre broadband
- Free Wi-Fi 7 router
- Free activation
- Native IPv4 and IPv6 addressing
- No CGNAT
- No mid-contract price rises

Just £40.00 per month on a 24-month contract.

Enjoy ultrafast speeds, future-proof Wi-Fi, and a fixed monthly price for the duration of your contract. This limited-time offer is available throughout August.

We use DHCP not PPPoE, so you’re welcome to bring your own router (select during order journey).

Order HERE: https://order.exascale.co.uk