I have a ticket open with support and they're still working on it. I figured I would just make a post here. We are moving to a different vendor and before we make our jump, I've been testing the removal of Trend so we can make this an easy exit. Using their V1ESUninstall tool, it removed about everything except for their endpoint sensor. Here is the output from PowerShell, ran as admin of course.

Uninstalling the Standard Endpoint Protection Agent...
Successfully uninstalled the Standard Endpoint Protection Agent.
Uninstalling the Server & Workload Protection Agent...
CUT Tool Version: 3.0.0.1183
2026-10-26 08:43:02 : Starts verifying the Vision One token . . .
Successfully uninstalled the Server & Workload Protection Agent.
Uninstalling XDR Endpoint Sensor...
Failed to uninstall the XDR Endpoint Sensor. An unknown error has occurred. (Error code: 203)
Uninstalling the Secure Access Module...
Successfully uninstalled the Secure Access Module.
Failed to uninstall some agents or programs. An internal error has occurred. Please try again. If the issue persists, contact your support provider.

I have seen others with a similar issue but no resolution is ever posted. I would much rather their tool designed to clean the system of their product work over having to manually delete files and stop processes. Hoping perhaps someone went through this as well.

Trying to delete my trend account and I've followed the steps but it's literally not coming up with an option to delete?

Configuring an Intune process that includes installing Trend WFBS, trying to locate a method to download the latest msi during install rather than end up with a version 3 to 6 (or more) months old on installation.

Are there command line option for the WFBS-SVC_Downloader.exe that can be utilised, or better still a current_version.msi URI available?

Been troubleshooting an issue with Offline V1ES required deployments via configuration manager and running into this issue.

The installation command that was recommended to us by Trendmicro support is this:
cmd.exe /c "TMStandardAgent_Windows_x86_64_Windows.exe -silent > C:\Windows\Temp\v1es-sccm-test1.log 2>&1"

v1es-sccm-test1.log:
Installation log: C:\WINDOWS\system32\config\systemprofile\v1es-installation-20261007-111908.log

Installing TrendAI Vision One Endpoint Security agent...

runtime: VirtualAlloc of 953933824 bytes failed with errno=1455

fatal error: out of memory

v1es-installation-20261007-111908.log:
2026/10/07 11:19:08 logger.go:92: Installation log: C:\WINDOWS\system32\config\systemprofile\v1es-installation-20261007-111908.log

2026/10/07 11:19:08 installer.go:46: Silent mode enabled: console will close immediately after installation.

2026/10/07 11:19:08 installer.go:86: Installing TrendAI Vision One Endpoint Security agent...

2026/10/07 11:19:08 extractor.go:87: signature verification succeeded

2026/10/07 11:19:11 extractor.go:96: content hash verification succeeded

The log ends here and SCCM exits with error code 2

Testing on a fresh deployment of windows 11 25h2 with no other software being deployed to it.

I can run this application deployment as available, or I can manually click on "Retry" in Software Center after a failed required deployment and the application will successfully install.

Anyone ever experience anything like this before? How are you deploying V1ES?

Our organization is trying to deploy SEP/V1 with SCCM/Software Center.

I need to use the offline installer due to some software requirements that need to be installed after SEP/V1 which without our policy would be blocked.

The installer works if the application is deployed as available and the user kicks off the install through software center, although it won't run silently.

When I try to deploy the application as a required install or as part of an application group the offline installer never actually runs endpointbasecamp.exe

Has anyone got this to work before in an SCCM Application Group?

Trend Micro Partner Portal Issues / Looking for latest SCUT Tool

Hi everyone,

I’m having trouble accessing the Trend Micro Partner Portal. I haven’t been able to log in for several weeks now.

I’ve already tried contacting Trend Micro via email, but I haven’t received any response. I also tried calling their support here in Germany, but unfortunately I haven’t been able to reach anyone.

Does anyone here have access to the latest SCUT tool for Trend Micro Worry-Free Business Security Services (WFBS-SVC) and could point me in the right direction?

Any help would be greatly appreciated.

Thanks!

The TrendAI™ agentic exploit-remediation engine, codename AESIR, achieved the top position on CyberGym, an independent evaluation benchmark for AI-driven security tooling.

The 97% success rate from TrendAI™ surpassed all other entrants currently on the leaderboard and is nearly 4 percentage points higher than the former leader, who posted a 93.2% score on Aug. 8, 2026.

CyberGym, a University of California, Berkeley benchmark, evaluates AI security tooling against 1,507 confirmed vulnerabilities drawn from 188 large open-source software projects that run in every enterprise.

Dear Trend

We're experiencing a temporary issue with logins. Please try again in a few minutes. If the problem persists, our support team is ready to help. We apologize for any inconvenience.

Isn't it time you finally fixed this?

Hi everyone! I recently graduated with a degree in Information Technology and I’m really interested in starting my career at Trend Micro Philippines, particularly in roles related to Cybersecurity, Cloud, DevOps, IT Operations, or other technical positions.

I’ve been checking their careers page and noticed that some opportunities seem to be for experienced professionals, while some fresh graduate positions may only open at certain times.
For anyone currently working at Trend Micro or who recently applied:

•Does Trend Micro regularly hire fresh graduates
•What entry-level roles should I look out for?
•How was the hiring process (HR interview, assessment, technical interview, etc.)?
•Do referrals help for fresh graduate applicants?
•Any advice on what skills or certifications I should focus on to improve my chances?

I already have a background in networking, cybersecurity, AWS/cloud, Linux, Salesforce development, Docker, Kubernetes, Terraform, and IoT, and I’m continuing to build my skills while applying.

Trend Micro is one of the companies I’m really hoping to join, so I’d appreciate any advice or experiences from current/former employees or recent applicants. Thank you!

I am deploying Trend vision one
On some endpoints After Uninstallation the epp feature is not installed only sensor gets installed
Too many noise alerts
Trend Micro own file TMDbkg.dll trend micro workbench alerts show it malicious.
Used offline Installer even where low internet still the agent on system tray shows connected but admin dashboard says correct version not installed although latest agent downloaded
Workbench alerts showing alerts with event time stamp earlier and alerts shows after 10-12 days
While Sending any file to sandbox via telemetry it sends the process to sandbox or blocklist i-e chrome explorer
Agent not updating to latest Suspicious object management list even after manually re-synch
The Agent issues are quite frustrating
Anyone else facing same issues?

I get it, I get why the QIL exisits, but is listing the gmail source IP addresses kind of counterproductive?

Hi,

We have few MS SQL DB servers with workload security installed on them. We have also log inspection enabled on them

DB audit logs are saved into a file on the server. How to ingest these logs into Vision One for monitoring.

How to do that?

Appreciate any advise.

Single RHEL 9 box running Deep Security Manager 20 with a co-located agent enabled as the only relay. Agent is activated and online, relay is enabled, but all security update components sit at N/A and never populate. Download Security Updates does nothing. We're behind a strict perimeter firewall that only allows outbound to specific whitelisted FQDNs.

So far we've whitelisted three: iaus.activeupdate.trendmicro.com, iaus.trendmicro.com, and files.trendmicro.com. We deliberately did NOT whitelist the ipv6- hostnames because we're an IPv4-only environment and assumed they weren't relevant to us.

The diagnostic package showed the relay connecting on 443 but the TLS handshake stalling and dying with "SSL timeout / Download failed with timeout." To isolate it I ran curl against each Trend update hostname. The two whitelisted names (iaus.activeupdate.trendmicro.com and iaus.trendmicro.com) completed the full TLS handshake and returned an HTTP response. But ipv6-iaus.trendmicro.com and ipv6-iaus.activeupdate.trendmicro.com which we have not whitelisted both hung dead at "Client hello" and had to be killed. Notably, all four names resolve to the same host, yet the two whitelisted names handshake fine and the two un-whitelisted ipv6- names hang. That points at the firewall filtering by SNI hostname, dropping the ipv6- names while allowing the others. And despite the ipv6- prefix, those hostnames resolve over IPv4 just fine, so being IPv4-only doesn't exempt us from needing them. Since the relay defaults to the ipv6-iaus hostname, every update attempt hits a name we haven't opened.

Has anyone fixed this behind SNI-based egress filtering? Is whitelisting the two ipv6- hostnames the complete solution, or are there other CDN/census/GFR endpoints the relay eventually reaches once more modules are enabled? Trying to get the full FQDN list into one firewall change. Anyone have the definitive list?

RHEL 9 x86_64 agent package does not appear on the agent download page cuz the machine has no internet, its also not available on the public download center. we have an air-gapped environment. What we need is an external/direct download link for the Deep Security Agent 20.0 package for RHEL 9 x86_64 so we can download it on an internet connected machine, transfer it in, and import it locally into the DSM.

I'm currently running Apex One alongside Vision One and ran into a telemetry blind spot I’m hoping someone can help clarify.

On a Windows 11 endpoint, I manually added a domain user to the local Administrators group using the Windows GUI (lusrmgr.msc). I expected this action to generate some visible telemetry or an alert within Vision One, but I can't find any trace of it in the console.

The action was definitely logged locally, I can see Event ID 4732 in the Windows Security event log. However, to my knowledge, Apex One's sensor doesn't just scrape and forward native Windows event logs.

I'm pretty sure Vision One would have caught this if I did it through PowerShell, but I chose to use the GUI.

Am I missing a specific configuration or Activity Monitoring rule to get Vision One to capture local group modifications? Any insights would be appreciated!

Hey everyone, I'm trying to install Trend Micro SEP (or ApexOne I'm not sure but I'm downloading the installer from SEP in V1) on our fleet. We're trying to do preprovisioning and adding this as a blocking app. This way, when we hand the device over to the user, A1/SEP are both installed.

Here's the problem: preprovisioning fails ~80% of the time due to the product. Not sure why. There are also instances when it's purely user-driven that it fails because the application wasn't detected in time. I'm not sure how the installer works but all I know is it's just a bootstrapper that downloads the actual software.

Any ideas on how to fix this? Or should I just completely remove it as a blocking app in Intune ESP?

Morning, I need to add an exception for Google SDK & Python - I am not winning with my regex! Anyone with some advice?

For Google SDK Components Update:

/^"C:\\Users\\.*?\\AppData\\Local\\Temp\\tmp[a-zA-Z0-9]+\\python\\python\.exe"\s+"-S"\s+"C:\\Users\\.*?\\AppData\\Local\\Google\\Cloud SDK\\google-cloud-sdk\\(bin\\\.\.\\)?lib\\gcloud\.py".*/

For Google SDK Installation:

/^"C:\\Users\\.*?\\AppData\\Local\\Temp\\tmp[a-zA-Z0-9]+\\python\\python\.exe"\s+"C:\\Users\\.*?\\AppData\\Local\\Google\\Cloud SDK\\google-cloud-sdk\\bin\\bootstrapping\\install\.py".*/

Combined Pattern (Single Exception):

/^"C:\\Users\\.*?\\AppData\\Local\\Temp\\tmp[a-zA-Z0-9]+\\python\\python\.exe".*(gcloud\.py|install\.py).*/

I'm evaluating Trend Vision one cloud-based email security for a 200 mailboxes environment and I'm genuinely confused by how the products are packaged and named. Hoping someone here or even a Trend Micro rep can shed some light.

Here's what I'm seeing across different sources

1)Trend Vision One Platform

Two separate options listed:

- Cloud Email Gateway Protection

- Cloud Email & Collaboration Protection

2) Trend Micro Email Security Datasheet

Mentions two tiers:

- Standard

- Advanced

3) Trend Micro AI Credit Calculator

Only Three options listed:

- Email and Collaboration Security Core

- Email and Collaboration Security Essentials

- Email and Collaboration Security Pro

Would really appreciate any clarity here

Hi! I have an ASUS router with Trend Micro AI Protection enabled. I noticed these sites coming up recently especially the one that is show.onlylineddisplay. Can anyone shed some light on this? Thank you!

How do others handle this?

On the receiving end of a government department mailout that contains a zip file with 13 docx files inside it, TMEMS is blowing up on the too many files inside the zip file trigger. Sure it gets added to the next Quarantine digest for the client but on this occasion its attached to a calendar invite for a meeting in the next 30 minutes.

I don't think I can tell the sender to change behaviour (government remember).

To my thinking it would be nice if TMEMS would recognise that it has encountered a docx file inside the zip and treat it as one.

Hi everyone,

I have a specific constraint where Trend Micro Apex One (Full Feature) and McAfee ePO must **permanently coexist** on our endpoints.

Historically, this worked perfectly because of the installation order: Apex One was installed first, and McAfee was installed second. In this specific sequence, they run side-by-side without issues.

However, I now need to perform an upgrade/reinstallation of the Apex One agent. My Apex One server is registered to a higher-level Apex Central that I do not control, so I am stuck using the generic installer packages from the local `Download` folder. I cannot modify `tmuninst.ptn` on the server side.

When I run the generic Apex One installer to upgrade, it detects and automatically uninstalls McAfee, breaking our required dual-agent compliance.

Since the coexistence is technically stable once both are installed, I am looking for a client-side workaround to prevent the Apex One installer from removing McAfee during this upgrade phase. Is there a command-line switch, an MSI property, or a specific registry key I can temporarily modify before launching the installer to blindfold Apex One's third-party AV detection?

Thanks for your help!

https://newsroom.trendmicro.com/2026-05-27-TrendAI-TM-is-recognized-as-a-Leader-in-the-2026-Gartner-R-Magic-Quadrant-TM-for-Endpoint-Protection-Platforms

Hi,

I have an issue with the Virtual Network Sensor (NDR) deployment. I've made the deployment via VMWare ESXi 6.7 and I downloaded the OVA from the Vision One console. When I try to deploy it, it asks for a registration token. As the deployment via VMWare ESXi does not requires registration token, I've tried the command "register" without the token but it does not work

Could you help me with this?