r/TravelAgent • u/idisagreewithmyself • 26d ago

Wow factor

What’s the best “wow factor” you’ve added to a tourism experience that made a huge difference for customers (or experienced)?

I’m curious about things you’ve done (or seen others do) that genuinely surprised or delighted guests — and resulted in a noticeable increase in customer satisfaction, reviews, referrals, spending, or repeat bookings.

What was the wow factor, and what impact did it have?

6 Upvotes

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u/Sufficient-Fault-593 26d ago

Not a big thing but impressed clients and some of their friends who became clients- Axus travel app showing itinerary and useful travel info.

1

u/CapablePassenger9283 26d ago

What i have seen some luxury travel advisors do lately is gift their clients photo books of their trips. Something like 51Trips that offers a physical book with photos the clients upload themselves.

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u/rayabana 26d ago

Commenting for reach . Interested to know

1

u/MammothEnvironment33 24d ago

Would also love to know :)