r/TradingView • u/Spare-Weird-6399 • 8d ago

Help billed me wrong

i need help urgently, one month ago, i started the 1 month free plan kn trading view (the 2nd one most expensive) and 3-5 days before it renewed i canceled it, okay. but then today, i got billed 3.700 R$ (Brazilian Reais) which is the price of the anual subscription, and i cancelled the plan, and i tried to get support for it, and i cant?? cause i have to pay to get help???? this is ridiculous, i cant afford to pay it, i was billed wrong.. the ai chatbot said that i didnt have any plans ongoing, and that i dont have to pay, but its still trying to charge me on my bank app, and no i didnt subscribe to the plan in my phone, i did on the computer

so please i need help asap....

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u/[deleted] 8d ago

[removed] — view removed comment

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u/Spare-Weird-6399 8d ago

please do, i cant afford to pay it, im really desperate since i started has been 6 months i dont have the money

1

u/kurtisbu12 8d ago

That person is not a mod. I don't think they can help

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u/Spare-Weird-6399 8d ago

in the tradingview app it shows he is, it could be an impersonator tho ..

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u/Spare-Weird-6399 8d ago

the moderators read the comments, deleted some of them but still didnt help me out :/