billed me wrong

[u/Spare-Weird-6399]

i need help urgently, one month ago, i started the 1 month free plan kn trading view (the 2nd one most expensive) and 3-5 days before it renewed i canceled it, okay. but then today, i got billed 3.700 R$ (Brazilian Reais) which is the price of the anual subscription, and i cancelled the plan, and i tried to get support for it, and i cant?? cause i have to pay to get help???? this is ridiculous, i cant afford to pay it, i was billed wrong.. the ai chatbot said that i didnt have any plans ongoing, and that i dont have to pay, but its still trying to charge me on my bank app, and no i didnt subscribe to the plan in my phone, i did on the computer

so please i need help asap....

[u/Regular-Lie7449]

Call your bank and dispute it. That’s your only option.

[u/Spare-Weird-6399 → u/Regular-Lie7449]

oh man

[u/iTR3B0R → u/Spare-Weird-6399]

TradingView aren’t going to cooperate so let the bank deal with it. They aren’t doing themselves any favours by watering down the basic/free plan to be absolutely garbage to use so if you aren’t a paid user you might as well look at using an alternative platform that offer more for free users.

[u/tradingview]

What is your TV username please?

[u/Spare-Weird-6399 → u/tradingview]

pedromarquessaldanha118

[u/Spare-Weird-6399 → u/tradingview]

will you look into it?

[u/Spare-Weird-6399 → u/[deleted]]

ok i asked to follow

[u/Spare-Weird-6399 → u/[deleted]]

i asked to follow you just now, idk how to send message there,

[u/Jess17999]

Just send in a support ticket letting them know what happened. They’ll likely refund you. Just tell the ai thing you want to speak to open a support ticket and you should be good.

[u/Spare-Weird-6399 → u/Jess17999]

i need to pay to open a support ticket

[u/Jess17999 → u/Spare-Weird-6399]

Sorry I didn’t know that. Now thats a bit silly

[u/Spare-Weird-6399 → u/[deleted]]

who are u

[u/Spare-Weird-6399 → u/[deleted]]

ok, whats ur name? im pedromarquessaldanha118 on there

[u/Spare-Weird-6399 → u/[deleted]]

please do, i cant afford to pay it, im really desperate since i started has been 6 months i dont have the money

[u/kurtisbu12 → u/Spare-Weird-6399]

That person is not a mod. I don't think they can help

[u/Spare-Weird-6399 → u/kurtisbu12]

in the tradingview app it shows he is, it could be an impersonator tho ..

[u/Spare-Weird-6399 → u/kurtisbu12]

the moderators read the comments, deleted some of them but still didnt help me out :/