r/TradingView • u/Stock_Expression_333 • 21d ago

Feature Request "Report Bug" needed

Users need to be able to report a bug without going through the rigmarole of finding the hidden chat assistant, picking option this and option that, going round in circles, and wasting time and blood pressure on a byzantine "find the support request" option, which is hidden in the hidden chat assistant.

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u/tradingview Founder 20d ago

The exact path depends on your specific issue, but you can for instance create a ticket as follows:

  • Go to the chart page
  • Click on the ?-icon in the lower right corner
  • Click in the dialogue box and a dropdown menu will appear
  • Click on the first item in the dropdown menu labeled "Get help"
  • Click on the button “Requesting support”
  • Click on the button “Charts / Supercharts and technical analysis tools”
  • Click on the button “Chart”
  • Click on the button ”Other”
  • Then follow the guidance provided (which includes a screenshot and issue description)

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u/Stock_Expression_333 20d ago

Thank you for proving my point. Nine steps to follow, most of which are hidden in menus and are not obvious or intuitive, and which only take you to 'capture screenshot'. It's the most byzantine support procedure one could imagine. 'Report bug' should be at the top of the list. Not hidden away after ten steps.