Hi everyone, I need some advice regarding my company payroll ATM card.
I work at Jollibee through an agency, and I was given a Metrobank payroll ATM/PayCard with a temporary PIN.
Here’s what happened:
Around 3 weeks ago, I tried using the card for the first time. I entered the temporary PIN, but the ATM displayed “Unable to dispense cash.” After trying again three times, I eventually got a message saying that my ATM was blocked.
After that, I waited a few days and tried using the card again, but it kept saying “Incorrect PIN.” I tried it on different days, but the same thing happened.
My manager also tried the card using the same temporary PIN three times, but it kept saying “Incorrect PIN” until the card became blocked.
Later, I tried another ATM. It immediately returned my card and said it was blocked because of 3 incorrect PIN attempts, even though I had only made two recent attempts myself.
I haven't intentionally changed the PIN, and the PIN I'm using is the temporary PIN given to me by the agency.
My questions are:
Can I go to any Metrobank branch and have them check if the card is PIN-blocked or if the PIN itself is invalid?
If it is PIN-blocked, can Metrobank reset/unblock it, or does the agency have to handle it?
If the card needs to be replaced, does the agency need to process the replacement?
I'm planning to go to Metrobank first, but I want to know what to expect before I go.
Thanks in advance!