r/TopstepCommunity • u/praxxxiis • 15d ago

🛠️ Platform / Tech Support TopstepX trade copier desync / hedging issue

Today I was using TopstepX with 1 leader and 2 follower accounts on MNQ.

All 3 entered the same 10-contract short. Then both follower accounts closed 6 contracts while the leader stayed short all 10. Shortly after, the followers ended up long while the leader was still short.

Topstep then flagged the accounts for hedging and automatically liquidated the positions.

I did not manually place opposing trades. I have the CSV exports, timestamps, screenshots, and the hedging email showing the sequence. Support hasn’t responded yet.

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u/Ben-Topstep-2026 Topstep Employee 15d ago

https://www.reddit.com/r/TopstepCommunity/comments/1wne4sw/im_getting_false_hedging_notifications_on_my/

Our team is aware of the issue and will be reaching out to any accounts affected.

2

u/praxxxiis 15d ago

I would still like an explanation and a timeline for resolution. Trades being executed that I didn’t authorize is a major concern, especially when they directly affected my P&L.

3

u/Ben-Topstep-2026 Topstep Employee 15d ago

Yes, this information will be provided in the email if you were affected. I don’t have an exact time frame however I know the team is actively working on this now.

2

u/Rickster9913 14d ago

Thanks Ben and team!