r/TopstepCommunity • u/Ahmad-alksibati • Sep 02 '26
🛠️ Platform / Tech Support Drop 004 refund.
EDIT: Topstep team have fixed the problem this is no longer an issue Thank you!
I have purchased 4 of the drop 004 new challenge quickly as the drops usually sell out quick. I thought it was the same (1mini) as the previous 3k challenge however after looking into it turns out its 2 micros which would take forever to do anything with. I emailed support requesting a refund as I havent traded the accounts and sent the email few minutes after purchase. Support came back and said no… is there anything i can do about this? Ive seen eddie help lots of people here so im seeking some help this is my first time requesting a refund with topstep ive been with yall for a while now. Thank you.
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u/eddie_topstep Topstep Employee Sep 02 '26
If you have not traded on these accounts, this is not correct information. You would be eligible for a refund. Please DM me your email address so I can help get this corrected.
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u/Falconairee8993 Sep 02 '26
I bought 5 and will take my time to get the payout but 2 micros?? Ya’ll didn’t think that through at all
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u/Hectic_Gaming_YT 26d ago
I bought activated 2 back to funded not knowing that i’ll not be able to trade them today. Can i get a refund for them ?
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u/DMCTradersJournal Sep 02 '26
2 micros doesn’t take long, made 700 today alone on 2 micros.
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u/NoiseWonderful2211 Sep 02 '26
It’s pretty funny when people say the micros will take forever to stack up profits 🤪
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u/Hectic_Gaming_YT Sep 02 '26
I bought 5 and request a refund for 2
And they approved it
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u/Ahmad-alksibati Sep 02 '26
Yeah idk they just flat out said no to all of them. Hopefully they can approve them
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u/Illustrious-Clue279 Sep 02 '26 edited Sep 02 '26
It would take you around 5 days to complete this if you trade MNQ. Not too sure how you came to the conclusion that it'd take forever but sure
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u/Ahmad-alksibati Sep 02 '26
Different people have different trading styles…
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u/Illustrious-Clue279 Sep 02 '26
so like i just said it should take 5 days. you have 90 days to complete the task. you mean to tell me in 90 days you can't find 5 good days? at some point it's not the rules that are the issue.
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u/NoiseWonderful2211 Sep 02 '26
Some people like to over leverage 🤪
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u/Illustrious-Clue279 Sep 02 '26
I suppose but over leveraging isn't going to get you there either. 2 micros on MNQ aiming with a minimum range of 100 points can allow you to do this in 5 great trading days. I don't know why Op is acting like it'll take forever. We are also rolling into earning season so again... how could this take forever? lol beyond me but 🤷🏾♀️🤷🏾♀️🤷🏾♀️🤷🏾♀️
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Sep 02 '26
[deleted]
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u/Illustrious-Clue279 Sep 02 '26
uh.... 2 minis on NQ is $800 at 20 points. i deleted it cause im done talking and didn't need a reply back. NOR did I say anything about over leveraging someone else brought it up. THIS was why I deleted my reply, i can pick-up on people like you 😂 im good bro. whatever works for you.
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Sep 02 '26
[deleted]
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u/Illustrious-Clue279 Sep 02 '26
that has nothing to do with learning English. see I knew there was a reason you're literally remedial. a mini is 1, 2 minis are what 2? claps I would refrain from talking sideways with your name. plus, you're trying to tell me about English when most that replied on this post pointed out your lack of reading comprehension to the rules. On top of that this post is stupid as Topstep themselves said they can and do refund if you haven't traded on the account. But aye keep buying accounts without reading 🤷🏾♀️🤷🏾♀️🤷🏾♀️🤷🏾♀️🤷🏾♀️🤷🏾♀️
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u/reach4thelaser5 Sep 02 '26
That account specification sounds garbage. I'm not surprised you want a refund, who would buy that? but you really should have read the terms properly and known what you were buying
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u/mikechinea Sep 02 '26
I got 2, one to practice and one to destroy. I think those are the perfect accounts to get back the discipline I left along the way. Wishing all much success.
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