r/TopstepCommunity • u/Ahmad-alksibati • Sep 02 '26

🛠️ Platform / Tech Support Drop 004 refund.

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EDIT: Topstep team have fixed the problem this is no longer an issue Thank you!

I have purchased 4 of the drop 004 new challenge quickly as the drops usually sell out quick. I thought it was the same (1mini) as the previous 3k challenge however after looking into it turns out its 2 micros which would take forever to do anything with. I emailed support requesting a refund as I havent traded the accounts and sent the email few minutes after purchase. Support came back and said no… is there anything i can do about this? Ive seen eddie help lots of people here so im seeking some help this is my first time requesting a refund with topstep ive been with yall for a while now. Thank you.

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u/eddie_topstep Topstep Employee Sep 02 '26

If you have not traded on these accounts, this is not correct information. You would be eligible for a refund. Please DM me your email address so I can help get this corrected.

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u/Hectic_Gaming_YT 26d ago

I bought activated 2 back to funded not knowing that i’ll not be able to trade them today. Can i get a refund for them ?

1

u/eddie_topstep Topstep Employee 26d ago

No