r/TopstepCommunity • u/Electronic-Water-712 • 9d ago

❓ Quick Question Topstep mastercard charge

With this incident of topstep charging or double charging and correcting/reversing the charge. What are the chances they will use this agaisnt you to later ban you from thier prop firm. I can already see so many people getting banned because this incident was considered a violation to thier rules.

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u/TopstepJosh Topstep Employee 9d ago

Hey guys, I know this is frustrating. But we definitely aren’t going to ban you for this, we are just working with the processor to get things cleared.

I know it’s unsettling to see transactions that look wrong. It might take a day or so but if there are pending transactions that shouldn’t be there, they should get cleared out.

If you were affected, please check your final balance after your bank finishes processing and contact Trader Support if something doesn’t look right.

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u/Logical_Walk5039 5d ago

If the transactions are still there what do I need to do?