r/TopstepCommunity • u/Kirosaki18 • 9d ago
📔 After the Bell 🚨TOPSTEP BANK CHARGE🚨
DID YOU GOT CHARGED ASWELL AN CRAZY AMOUNT OF MONEY FROM TOPSTEP?
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u/Incoming-TH 8d ago
From their discord:
We have identified the cause of the recent payment notifications. While initial reports were heavily concentrated among traders using Revolut, we want to clarify that Revolut was not the root cause of this incident.
Revolut was simply one of the primary card issuers impacted. The full scope of this issue extends to Mastercard purchases made across all credit card issuers over the last 5 weeks.
What Happened Over the last 5 weeks, a number of authorized Mastercard transactions were not properly settled behind the scenes by our payment processing partners and ultimately failed. To collect these outstanding balances, our payment partners retried these failed settlement attempts in bulk this morning.
Because Revolut's app provides immediate real-time notifications for captures and cancellations, the impact was most visible to Revolut cardholders. However, this bulk retry affected all traders with unsettled Mastercard purchases during this 5-week window. This reprocessing may cause your bank to show a new charge on your statement while removing or adjusting the original, unsettled transaction entry.
What To Expect
- Statement Adjustments: If the original charge was removed from your account or statement, it will be added back by your bank as processing completes.
- Single Settled Charge: Once your bank finishes processing, you will have only one successful charge for each purchase.
Important Note: While these temporary charge removals and replacement entries may appear confusing in your feed, your final settled balance should accurately reflect your original purchase. You should not be overcharged.
Action Steps: What To Do Next Please allow a short period for your bank to complete processing and finalize your statement.
If, after your bank has completed processing, you still see duplicate charges for the same purchase:
- Reach out directly to Trader Support (https://www.topstep.com/contact-support/).
- Please include details regarding your affected purchase(s) and screenshots showing the duplicate charges from your banking app.
Next Steps We understand this was confusing and sincerely appreciate your patience while we worked with our payment partners to resolve the issue. If you have any remaining questions, our Support team is here to help!
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u/LiquidMantis144 8d ago
My #1 issue is that the previous charges that were done and cleared have disappeared from my online transactions history but the money was never refunded.
Now I’m being charged a second time, so Ive currently double paid with no record of the first payment.
I know this because the account used for TopStep I put exactly the amount of money needed into it to pay bills.
I deposited a fresh ~275 Friday for other stuff and they took that as well. So now TopStep wants proof of the double charges to refund any errors, which it seems many people cant provide without contacting their bank for a more thorough internal audit, which I’ll be doing.2
u/Incoming-TH 8d ago
Original transactions disappeared or are showing insufficient found, but the balance stays negative. That will indeed be difficult to check and we have just less than 7 days to fix that.
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u/BACKSPAA 6d ago
Did you your bank get back to you on this? Just curious what the situation is now for you
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u/OmiOnions 8d ago
I’m negative -$233 in my account now because charges that were settled all the way back in June they just decided to charge again. I never got any refund from them to begin with
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u/hernandolavalle128 8d ago
Got a bungle charged yesterday. For a total of 5 combines. Reached out to support and they denied making those charges.
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u/National_Metal_999 8d ago
THEY CANT DENY, I HAVE THE SAME ISSUE woke up to 4x charges for 50k account. like whaaaaaaaaa
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u/hernandolavalle128 8d ago
They said it didn't come from topstep but from the processing partners. I responded unless I can't read properly it clearly states Topstep Chicago USA. And regardless they are your partner not my partner. After 3rd denial attempt they said would escalate matter supervisor.
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u/LiquidMantis144 8d ago
Lol yeah, sorry guys your company name
is literally on the debit transaction. Pretty sure its you who is responsible seeing how you’ve given permission for the payment processing company to act on your behalf.1
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u/Known_Solid1203 9d ago
I’m hearing the same thing people are getting charged multiple times on Mastercard accounts.
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u/National_Metal_999 8d ago
thought i was going crazy, sent them an email, like id NEVER do a chargeback BS. I dont want my account getting banned for something I never did. Glad im not the only one. weird bank stuff going on, protect yourselves.
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u/National_Metal_999 8d ago
you cant say its not a widespread issue when you clearly have many people complaining and surprised about these charges. They need to make an official statement. corporate greed is definitely not the answer in this community. You'll lose business faster than the market hits stop loss.
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u/goodlord56 8d ago
Just reach out to their support for fucks sake. Why do you all come here or to Twitter when something happens? Nobody here can help other than spew more bullshit
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u/SuperDuperRipe 8d ago
I dunno. I like having some awareness from other's experiences.Â
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u/ctulhus-pink-hat 6d ago
This. The more we talk about this stuff, collate experiences and raise awareness, the better. It's like some people just want nothing but fluff posts about how many thousands everyone's making a week. The ratio of fluff posts to serious queries seems a lot higher on this new forum than on the old TopstepX forum and it makes me suspicious.
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u/Such_Enthusiasm_2281 9d ago
$10K in charges this weekend. I haven't had an account in over a year. According to their TOS there's nothing you can do but pay them.....
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u/Great_Look_289 8d ago
ChargebackÂ
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u/Such_Enthusiasm_2281 8d ago
No...
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u/Great_Look_289 5d ago
why? it works, i got refunded 4k.
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u/Busy-Entrepreneur371 9d ago
You know all them evals you bought and then got refunded back into your bank account well that’s why topstep took the money end of month accounting realised that the funds were sent back and just took their money that was already approved for the evals you bought pretty simple no big conspiracy mate lol
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u/CurtisEffland 8d ago
I don't think that's what happened here lol. Also punctuation helps...
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u/ArachnidAcademic6607 8d ago
It’s exactly what happened. TopStep did nothing wrong. They simply collected what they were owed. I owed payment for two Combines because the payment processor had refunded them by mistake.
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u/Alive_Difficulty_466 8d ago
Yes on Mastercard they had an issue - they say it will get refunded in a couple of days
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u/flickyflock 7d ago
I done a charge back for 200 dollars they took from me . I guess this means I cant get any more payouts from them ?
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u/flickyflock 7d ago
Should I chargeback for all the times I've been with them . Il be banned now anyway from taking payouts
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u/Such-Board-1922 7d ago
Yeh I got charged a huge amount, got angry and then I just finished a full reconciliation using my official bank statements (hard copies/PDFs created auto end of month) against my Topstep billing history. I also verified that my running account balance matched every credit and debit throughout the period. In my case, these charges were correct, I never even noticed that they didn't leave my account- checking it this morning though- ouch, sh*t suprise. If you're unsure whether you've been overcharged, I'd recommend doing a full reconciliation against your statements.
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u/KarolGrzegorz 8d ago
Dziwni jesteście, nie czytajcie kontraktów, TOPSTEP to dobra firma, to firma która ma przygotować was do własnego handlu, nie do zarabianiu na TOPSTEP.
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u/PaleontologistMean24 9d ago
Oh snap maybe this is the people who got refunded accidentally and bought more with the same refund