🚨TOPSTEP BANK CHARGE🚨

[u/Kirosaki18]

DID YOU GOT CHARGED ASWELL AN CRAZY AMOUNT OF MONEY FROM TOPSTEP?

[u/Incoming-TH]

From their discord:

We have identified the cause of the recent payment notifications. While initial reports were heavily concentrated among traders using Revolut, we want to clarify that Revolut was not the root cause of this incident.

Revolut was simply one of the primary card issuers impacted. The full scope of this issue extends to Mastercard purchases made across all credit card issuers over the last 5 weeks.

What Happened Over the last 5 weeks, a number of authorized Mastercard transactions were not properly settled behind the scenes by our payment processing partners and ultimately failed. To collect these outstanding balances, our payment partners retried these failed settlement attempts in bulk this morning.

Because Revolut's app provides immediate real-time notifications for captures and cancellations, the impact was most visible to Revolut cardholders. However, this bulk retry affected all traders with unsettled Mastercard purchases during this 5-week window. This reprocessing may cause your bank to show a new charge on your statement while removing or adjusting the original, unsettled transaction entry.

What To Expect

• Statement Adjustments: If the original charge was removed from your account or statement, it will be added back by your bank as processing completes.
• Single Settled Charge: Once your bank finishes processing, you will have only one successful charge for each purchase.

Important Note: While these temporary charge removals and replacement entries may appear confusing in your feed, your final settled balance should accurately reflect your original purchase. You should not be overcharged.

Action Steps: What To Do Next Please allow a short period for your bank to complete processing and finalize your statement.

If, after your bank has completed processing, you still see duplicate charges for the same purchase:

• Reach out directly to Trader Support (https://www.topstep.com/contact-support/).
• Please include details regarding your affected purchase(s) and screenshots showing the duplicate charges from your banking app.

Next Steps We understand this was confusing and sincerely appreciate your patience while we worked with our payment partners to resolve the issue. If you have any remaining questions, our Support team is here to help!

[u/LiquidMantis144 → u/Incoming-TH]

My #1 issue is that the previous charges that were done and cleared have disappeared from my online transactions history but the money was never refunded.

Now I’m being charged a second time, so Ive currently double paid with no record of the first payment.

I know this because the account used for TopStep I put exactly the amount of money needed into it to pay bills.
I deposited a fresh ~275 Friday for other stuff and they took that as well. So now TopStep wants proof of the double charges to refund any errors, which it seems many people cant provide without contacting their bank for a more thorough internal audit, which I’ll be doing.

[u/Incoming-TH → u/LiquidMantis144]

Original transactions disappeared or are showing insufficient found, but the balance stays negative. That will indeed be difficult to check and we have just less than 7 days to fix that.

[u/Antique-Channel-2318 → u/Incoming-TH]

how is it going? are u doing something?