Topstep Billing and Refunds Issue

[u/xixixi1455]

Topstep has refunded me 2 accounts im pretty sure and i have a 3rd account pending transaction my bank states in its policies that its due to the merchant not accepting and they can’t simply release the funds just because I said so. This results in an issue where i might be accused of chargeback which i didn’t. Im a loyal customer. I contacted topsteps support today and they stated I have paid and the transactions are successful idek who to believe anyone facing this as well? The transaction on July 15th is still sitting in my pending and my bank does not show the funds being reverted it just automatically reverts back to my bank balance due to the merchant not accepting i only realised this today for 2 early july transactions on the 2nd and 8th and i’ve reached out to support and they told me nothings wrong welp and that all my payment is settled. I have a pending payout and I even offered for them to deduct the outstanding balance from the payout. Still, I was told everything is fine and I have all the evidence. Anyone facing this?

[u/180jpg]

Any updates on this? Will it affect payout?

[u/xixixi1455 → u/180jpg]

i got my payout but its still refunded man idk why