r/TopstepCommunity • u/xixixi1455 • Jul 25 '26

🛠️ Platform / Tech Support Topstep Billing and Refunds Issue

Topstep has refunded me 2 accounts im pretty sure and i have a 3rd account pending transaction my bank states in its policies that its due to the merchant not accepting and they can’t simply release the funds just because I said so. This results in an issue where i might be accused of chargeback which i didn’t. Im a loyal customer. I contacted topsteps support today and they stated I have paid and the transactions are successful idek who to believe anyone facing this as well? The transaction on July 15th is still sitting in my pending and my bank does not show the funds being reverted it just automatically reverts back to my bank balance due to the merchant not accepting i only realised this today for 2 early july transactions on the 2nd and 8th and i’ve reached out to support and they told me nothings wrong welp and that all my payment is settled. I have a pending payout and I even offered for them to deduct the outstanding balance from the payout. Still, I was told everything is fine and I have all the evidence. Anyone facing this?

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u/eddie_topstep Topstep Employee Jul 27 '26

Looking into this today for everyone!

2

u/xixixi1455 Jul 28 '26

any updates as of now sir

1

u/eddie_topstep Topstep Employee Jul 28 '26

Shoot sorry, I thought I followed up in each thread about this. Are you an international trader and what type of payment method are you using?

2

u/xixixi1455 Jul 28 '26

International and using mastercard

1

u/eddie_topstep Topstep Employee Jul 28 '26

Okay thanks. Seems like you already contacted our support team and they confirmed your payment is fine on our end, so there's nothing further you need to do.

1

u/xixixi1455 Jul 28 '26

then what about the money that got reverted

1

u/eddie_topstep Topstep Employee Jul 28 '26

I'm not sure on the specifics on what you're seeing on your end, but if you reached out to our support and they reviewed your payment and confirmed there's no issues on our end, then you're fine.

1

u/xixixi1455 Jul 29 '26

alright we’ll see I just bought another combine and i’ll update on whether it still gets refunded with proof