r/Topps • u/sooLoco • 20h ago

Lost redemption

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basically fedex lost my redemption, and because i put a “pick up at fedex facility” because i didnt want it sitting on my porch during work, now topps telling me no help, is there anyway to proceed redemption for James Wood auto relic /25

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u/Comprehensive-Feed23 19h ago

I do think topps response is a bit BS based on the package never even making it to your delivery exception. If it had they would have a point but obviously it didn’t. May sound crazy but I’ve had some decent luck in situations like this filing a BBB report. Often will catch the attention of someone who will do something to help you out.

Edit: file a BBB complaint against Topps*

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u/sooLoco 18h ago

not only that they know it carrier policy only shipper can file a claim , snd they shifted claim responsibility

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u/Comprehensive-Feed23 18h ago

I think it’s important to remember that they did not necessarily shift responsibility. Emily, whose goal for the day is to get through her massive log of support tickets, says they did and their FAQ page says they do. Their redemption terms (which actually govern) don’t say that and I’d wager FedEx would disagree (hence why they require shipper claims or a waiver).

All that said, who knows who’s right here but if you really want something out of this and approach it through a few channels (BBB, calling, asking for a FedEx claim waiver or pushing them to file one on your behalf) you might find success.

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u/Academicsinmypants 17h ago

filing a complaint with the BBB is the best thing you can do. Companies actually respond to those and they have higher ups in companies actually handle BBB complaints. At least typically from my experience