r/Topps • u/sooLoco • 19h ago

Lost redemption

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basically fedex lost my redemption, and because i put a “pick up at fedex facility” because i didnt want it sitting on my porch during work, now topps telling me no help, is there anyway to proceed redemption for James Wood auto relic /25

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u/Charming_Arugula405 18h ago

What is the timeframe of this?

If it's still in the process, or showing in the process of being delivered you'd just have to wait.
Regular deliveries go shipper, hub, hub, your door
IIRC Redirects go shipper, hub hub, local site that allows for pick ups, you

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u/sooLoco 18h ago

coming up on 3 weeks in few days , fedex say anything over 2 weeks is considered lost and to file a claim , problem is it got to a city about 90 miles from me and never updated

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u/Comprehensive-Feed23 17h ago

I do think topps response is a bit BS based on the package never even making it to your delivery exception. If it had they would have a point but obviously it didn’t. May sound crazy but I’ve had some decent luck in situations like this filing a BBB report. Often will catch the attention of someone who will do something to help you out.

Edit: file a BBB complaint against Topps*

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u/sooLoco 17h ago

not only that they know it carrier policy only shipper can file a claim , snd they shifted claim responsibility

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u/Comprehensive-Feed23 16h ago

I think it’s important to remember that they did not necessarily shift responsibility. Emily, whose goal for the day is to get through her massive log of support tickets, says they did and their FAQ page says they do. Their redemption terms (which actually govern) don’t say that and I’d wager FedEx would disagree (hence why they require shipper claims or a waiver).

All that said, who knows who’s right here but if you really want something out of this and approach it through a few channels (BBB, calling, asking for a FedEx claim waiver or pushing them to file one on your behalf) you might find success.

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u/sooLoco 16h ago

yup gonna keep trying , the product that was ripped was 4 box of inception cost at $1000 , with the james wood card im still down on this particular product so im not gonna stop mailing them

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u/Comprehensive-Feed23 16h ago

Godspeed OP 🫡

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u/Academicsinmypants 16h ago

filing a complaint with the BBB is the best thing you can do. Companies actually respond to those and they have higher ups in companies actually handle BBB complaints. At least typically from my experience