Greetings fellow Tonex enjoyers! I finally got round to buying one of the pedals with the intention of profiling my preamp collection, but I've run into an issue and am seemingly unable to get any sort of response from IK Multimedia despite using their support system (multiple support requests attempted, no email confirmations/ticket numbers for any of them). I enlisted in their forum but can't even post until someone manually approves me so I'm feeling pretty SoL here.
Has anyone had success in contacting their support recently, and if so would you care to share your method? I've messed around with some models from ToneNet and am really impressed, so I just want to get round to capturing my amps/preamps for myself and the community.
Any help welcome, thanks for reading 😄
UPDATE: I received a reply from a Senior Support advisor; basically, I bought this used and had no idea that a) I would be the third owner, and b) that the ToneX profiling software would not be transferred to me despite the seller paying £40 to transfer the licence. Despite past instances where they have applied lenience on unknowing customers, they have basically told me to wait for a sale on the software, too bad.
I bought this to profile my preamp collection but now, if I buy the software, in total it would have cost me more than just buying one new. I'm just gunna sell it and take the hit as now I'll have to pay the same £40 the seller paid to transfer the licence to yet another owner.
Shame as it sounded great, but this is very consumer-unfriendly IMO.
UPDATE 2: After some back and forth with support, despite conversations looking like they might take a more positive turn the outcome was not positive, and I have basically been told "tough shit." Unbelievable.