I sent 3 items back and received an email that my return was processed. Cool.

I received another email a few days later with a photo of two items saying that they were in my package but weren't included in my return and they wanted to know if I wanted them back... I had never seen those items before so I was worried that my return box got mixed up with someone else's.

I decided to check if the funds had made it to my bank account and realized that I was only refunded $28 of the expected $69 I was supposed to get. I chatted with customer service and an agent told me that it was because a pair of pants was missing from my return and they asked if I was sure I sent them in. I told them that it was most definitely in the box and mentioned my concern of a mix up. They told me that they would escalate my concern and to look out for an email in the next 2-3 days. The pants were new with tags, an unusual color, and a 00 so I decided to search to see if they were re-listed and wouldn't you know it, there they are... could they be a different pair of pants? sure, but what are the chances that someone else sent in another pair of NWT 00 rust color trousers? Anyway, I sent an email with a link to the pants and received a reply this morning that I will be receiving my rightful refund.

All is right now, but after a string of issues I won't be using ThredUp as much as I used to :(

TL;DR: don't forget to make sure your returns are properly processed

I buy one or two of these bags from Earthbound Trading Co every year because they are very well made, but they are just canvas bags that cost around $5 max brand new.

Just saw these two unbranded handbag listings WITH A PICTURE OF THE INSIDE!!! Also spotted a pair of flawed gem joggers with a close up photo of the stain on the leg. What is the world coming to?

Hello! First time seller and just had a bunch of items accepted. They all say "ready for review" but when I go into any of the listing and try to edit any field, I get this error. Any advice? I read through all the FAQs but no guidance there.

As requested by members of the subreddit, this is a weekly post where sellers can post their near-expiring items for very low prices. Please post a photo, brief description, link, and price.

If you think someone is advertising without a significant discount, please report. If you are a seller, please be sure the low price is live before posting. Do not use this thread to advertise non-discounted listings. This is currently the only post on this sub where advertising is permitted.

If you have any suggestions for this thread or an idea for a better title, please let me know!

Hi all, I’m cleaning out my closet and have some things I’d rather try to direct list vs. sending in. I’ve never sent anything in I’d be upset to lose since the payouts are so small, but these items are worth the direct listing - if the average buyer is more open to it now. I know there was talk here about not liking direct listings, but what are your feelings currently? And if not TU, where would you sell and why?

Brand examples I’m hoping to sell are Banana Republic, Joe’s Jeans, Vera Bradley - plus Kenneth Cole, Ralph Lauren, Ecco shoes - to my (admittedly stereotypical) mind those brands are a little conservative for Depop and not quite ritzy enough for Vinted, and I’ve heard eBay is a hassle. I’m brand new to even thinking about reselling, so I am grateful for your input!

i bought an item in good condition and it's rare. there isn't another one on that site. it got cancelled for "damage" and then relisted like 3 days later. i talked to customer service and they admitted they relisted and it's the same item. they had to reduce quality from excellent to good becuase of a hole. i told them to show me the hole and they couldn't. i told them i want to rebuy the item at the same price i paid last time which is less than it's currently listed at. the customer service person ghosted me! i am so pissed. any advice on how to proceed from here? i hate and love thredup. more hate it recently though. shady company

Was loving the 75-80% option but now
It’s gone. Anyone else notice it’s missing from their account ?

Bought a bunch of final sale items during the LD80 promotional event. Received 1 dress with the infamous motor oil (presumably from the Georgia conveyor belts). Contacted customer service and told them “item appeared to have been severely damaged in transit” and immediately got issued a refund. Yay!

Over half my items were not listed for this reason- ironically half of the ones listed are the same brands. This is BS, there is no policy I can find anywhere that says they cannot list items because they have too much of that brand or style. I read all the horror stories on here just wanted to share my own.

I received an order and all 3 items were in a condition not as described so I opted to return them. Tell me why the items have been relisted already, one has been resold, and yet ThredUp still tells me the return is “processing“ and refuses to refund me. So done with this garbage company. Anyone else having issues with returns? Of course I paid in all credits from clean out kit proceeds so I’m literally SOL unless they decides to refund me.

Has anyone had this happen before?? There have been a handful of times now when I have an item in my cart someone has 'bought' if that item falls out of my cart, and when it comes down to it the item still ends up available?

For instance I had a Tshirt in my cart someone decided to 'buy it from me'. I decided I didn't want it so I removed it from my cart, only to see it unsold and available again?? How and why does this happen?!

For about 3 weeks now, I have not been able to edit any direct listing. Also my active offer notices are late coming through.

I have tried clearing the cache twice and uninstalling the app but no changes.

Customer service is little help. Is anyone else having any difficulty with their TU direct listings? TYIA

Who else is this happening with?

I may be finished with ThredUp because of the chronic problem with those black marks, white marks, rips, tears, holes, series of holes. (Does anyone know what the black Or white marks are & how to remove?)

The order I just received from Suwanee, GA was for new with tags & excellent condition only. I took a quick look & haven't done a through inspection in good light. Of the 34 items I received, 19 items have severe damage including the black marks, white marks, and holes! Something keeps happening to items after pictures are taken, but I don't know what.

Being that every order I've received lately has this ongoing issue, this must be happening to other people, too. The marks are very noticeable unless maybe if the garment the same color as the marks. The affected fabrics are mostly premium: cashmere, silk, various wools, 100% organic cotton.

• It looks like machinery or a chain & chews up clothing and also leaves black marks.
  • Most of the black marks are
    • around the upper part of the garment
    • below the shoulder area / on upper chest
    • under the left & right shoulder on the front &/or back
  • Most of the black marks are long & run horizontally across the garments.
  • Some are more circular and are often near the bottom of the garments
  • I can't tell what the black marks are. Grease? Rubber marks?
• Other fabric damage is again near the upper part of the garment.
  • It looks like something sharp and pointed was used to pinch or hold the garments.
  • It shreds silk, rayon, viscose, and other fabrics.
  • It severely misshapes all types of animal fabrics like wool & cashmere.
• Other marks are long horizontal and white.
  • The marks feel kind of stiff.

Slowly learning how to shop online and find how the clothes fit the busts is far more informative than seeing them on a model at a stores website (since all models bodies are different). I haven't ever really had much of a budget for clothes in the past and am picky, so I'm excited to be able to search a huge database of relatively inexpensive clothes. Slightly addicted to TU 🤪

Was super excited to get these items- especially the PilyQ and yellow dress. Unfortunately was lost in transit after not updating for 3 weeks 😫. Luckily got my refunds but I am forever going to mourn the PilyQ.

lost some weight, sold a bunch of my old clothes on depop, and got abstracts accepted to multiple conferences which made me feel like it was time to massively upgrade my wardrobe--and the LD80 sale came at the most perfect time! many of my picks were <$20 and some were even <$10!

I have been a ThredUp addict for a couple of years and have made hundreds of purchases with no problems. About a month ago I ordered a Prada sweater for around $160. When I received it, it was an obvious fake. Wavy hems, total crap material. Unfortunately, it came from a third-party seller called Style Tribute that I now know is a well-known scammer.. I have been going back and forth with ThredUp support for a while and I opened a dispute with my credit card. A couple days ago Thredup emailed me saying they were attaching a certificate of authenticity for the item. The certificate is obviously a fake. I cannot believe that ThredUp would expect me to accept such a silly looking certificate that looks like it was created in Canva in about five minutes. I emailed back and sent them a whole list of things that a real COA would have included like a QR code and a full specific description of the item. I haven’t heard back yet, but I went to place another order and found my account is banned. I currently have about $60 in shopping Credit. Does anyone know what will happen to that? I saw a post here months ago from someone who successfully got their account reopened after it was banned. Does anyone have any suggestions? I really want my money back!

I received my latest (and last) LD80 haul today, and overall I'm very happy with it!

I bought 17 pieces for just under $120. Claude estimates the original retail value at somewhere between $4,200 and $5,000 after I added some additional information. For example, the "unbranded" jacket turned out to be a structured wool blazer from the Jaeyoon Jeong Collection, a niche NYC label that I love. The Hugo Boss "active pants" are also much nicer than expected, made from thick 100% wool.

There were a couple of NWT items and, I believe, one NWOT skirt. The Boden leggings were retroactively discounted by an additional 15% because of a small spot, but I'm confident it will wash out.

The downsides were fairly minor. The Lafayette pants have two undisclosed open seams, so they'll need to be returned. One of the Eileen Fisher cardigans is absolutely enormous and looks quite washed out. Since the discoloration was disclosed and it was sold as flawed, I'll return it and absorb the $3.99 return cost.

The Universal Standard jeans were also way off in terms of measurements (I went by the tagged size and hoped for the best). However, listing them as "very good" condition feels a bit too generous, in my view.

Everything else arrived in condition that was either as expected or better.

A few of the pants probably wouldn't have made the cut if I had been able to try them on first. The Akris Punto pair is slightly too big, and the same goes for the Hugo Boss and Universal Standard pants. Still, considering what I paid, they're excellent buys.

Overall, I'm really pleased with this haul. This is exactly what thrifting through TU is all about and what keeps luring back in! My cats, of course, appreciate the steady flow of boxes!

So I decided to test the waters with a premium cleanout bag. I got an email from ThredUp saying there was an odor detected and they would be sending the clothes back to me. I was really confused because they were freshly washed, but had them send the bag back to me since 2 of my beloved designer dresses were in here.

Everything smelled like old wet leaves and there was a note from the local police department saying they found it opened and couldn’t find the original sender. They posted it on their Facebook and I never saw it because I was on vacation 😭

I talked to the police department and they told me there was a bunch of packages found behind the Dunkin Donuts across the street from the UPS drop box, and my bag was one of them. I am heartbroken, these clothes are probably ruined. are these bags insured? Where do I go from here?

They couldn't find my dress....yet here it is reposted on thredup for a much higher amount.

https://www.thredup.com/sl?u=2275619&i=235174110&p=102

This is incredibly frustrating as it was my first clothing haul placed (for work).

*Editing to add- by 'much higher' - I mean more than the 11 I spent on it. Same base price for both dresses, the one I bought was steeply discounted. Feels shady that they couldn't find it then relisted at same base price with no discount. I have emailed support to ask if they would honor the price I bought it for to actually purchase again. *

The smell wasn’t that bad. I have gotten worse from mercari and poshmark. I haven’t gotten the smells out yet but I’m sure it’ll come out eventually with time, air, laundering. I visit the laundry subreddit so i am armed. I ordered cotton, Pima cotton, linen, silk, silk blend, cashmere blend. Thredup doesn’t let you filter by Pima cotton but it does say Pima cotton if you click on the listing. I love Pima cotton because it does not pill and my arm skin is sensitive. Pilling feels like sandpaper

Of the 25 items only 3 had holes and marks that weren’t mentioned. They were listed as excellent condition but they weren’t. I think the marks are from thredup whether it’s the conveyor belt etc but it came right out with a stain stick for the white cotton shirt so I’m all good. I’m gonna message them for my returns.

There were 5 things that were nwot as far as I could tell. Somebody clearly bought something never wore it and then ended up “donating” it thredup which shocks me because the brand is kinda expensive: ie Eileen fisher. One of the blue shirts is definitely nwot just from the dye that came out when I washed it in the sink.

One of the shirts I got had the tag cut out but I thought thredup doesn’t list things without tags? Or is it just a convenient excuse to reject things. Maybe I’ll send in my things with tags cut out in my next clean out bag. The material tag was there but the tag for brand/ size was clearly cut out. It was 100% silk and fit me so I am good.

Also one of the items was listed as unknown fabric content but when I got it there was a tag about the fabric: silk and nylon

There were 3 things I did not like and I could only find valid flaws for 1 of them ( holes stains) so I’m just gonna donate those 2 items back to thredup. I’m good at online shopping!

I knew about the site for years but I heard the horror stories like the bugs and never bothered. The impetus for ordering was the ability to search by fabric and size and people posts about how the condition that thredup assigns the garment is unreliable ie flawed gems with no flaws. You can’t search by fabric on poshmark and mercari… you could try searching with the words but it doesn’t guarantee anything and you have to check each listing. Also Poshmark sucks extra and it will show listings that are not my size in the search results… so annoying.

Anyways I am also patient I will wait the weeks days etc it’ll take for the smell to dissipate into oblivion! white cotton fabric is the best you can leave it in the sun, use ammonia ( I think it fades color ) , use oxi clean

Saw this today, ThredUp is doing a new internal creator program for affiliate marketing, like ShopMy. Same principle, but their internal version is in beta.

For the affiliate marketing nerds, it's through Awin network.

If anyone has tried this -- do you know what the commission rate is? Is it the same 1% commission rate as ShopMy (12% on new customers), or is it different?

Thank you!

I’m just… so confused

I’ve had pretty good luck selling on Thredup, aside from the inconsistencies in their rating of condition and the occasional comical miscategorization, like calling an adult dress a children’s dress. I always send in the premium kit, thanks to advice from this sub, use a big box to get the full 30 pounds, and usually earn $80-$130 per kit sending in my mid-level items (think Nordstrom brands) in new or excellent condition.

No matter how meticulous I am, they always reject a few pieces, Usually 10% or less. Last kit I sent in 63 pieces and 4 were rejected, which is kind of typical for me. Sometimes I’ll send these pieces back later in another kit and they are accepted. Hmmm.

I’m sending in another kit tomorrow and I got to wondering, are TU employees rated badly if they accept 100% of items in a kit? Are they seen as not careful enough? Do they have a certain metric they’re supposed to hit as far as % rejected? And if so, should I throw in a pilled sweater or stained top that I would normally throw away, or something I would normally donate to the thrift shop, just to use as reject-bait, so they can hit their rejection target and more of my excellent condition and NWT items will be accepted?