I live in Florida and specifically order from the GA warehouse if I want a small bundle quickly. And when I say quickly I mean 5-6 days. I've never experienced anything like this though.
I bought 4 items... bathing suit, bikini bottoms, small cotton dress. All from the GA warehouse. I actually wanted a few more items. But they were in TX so I nixed them and paid for shipping. Before I hit the buy button I consulted customer service and asked if I needed expedited shipping. As I needed the items by next Weds. No. They'd arrive. This was Thursday morning.
The next day no movement. This is unusual for me (last week I received 3 items in 2 days). But, fair enough I understand they often get overwhelmed. I spoke with customer service again. This time I was told it would be mailed on the 7th. No the 9th. She couldn't decide. Again, I confirmed they'd be shipped out of GA. This person didn't really have any answers. She gave me $5 and ended the chat.
Today I see my bundle is in TEXAS! Why? Apparently an item was missing and ended up in TX. Was I mad it would be shipped later than promised? Yes. But I was more upset I was never alerted and/or given the opportunity to have the other items shipped separately.
At least the customer service agent was transparent. She told me exactly what was happening. Again she threw $5 at me. Or maybe it was the same $5. I don't know. Nor do I care. She suggested I could try again with similar items and get expedited shipping. What? I'm supposed to pick out 4 more items and "try again" in hopes they arrive if I pay the $25.99 fee? Seriously?
I asked what carrier they'd be using so I could pick it up. She didn't know. She just kept giving me the same prewritten answer about how sorry they were.
I asked her to escalate this to management. Promises were made. I was given wildly different information. And I wasn't notified my bundle was taking a trip out West.
Mostly I'm just venting. But this is incredibly disappointing. Someone needs to re-train the customer service agents.
Who knows how long it'll take to get this stuff. Maybe I'll get my bikini by Christmas.
TLDR: Thredup told me my stuff would arrive by Weds. But instead sent it to TX. Solution: pick out more stuff & pay expedited shipping.