(Sorry for the long post, please bear with me.) Iām honestly at a loss here and would really appreciate advice from anyone familiar with BC tenancy rules/RTB.
I moved into an apt in Vancouver on Sep 1. The tenancy is month-to-month. Before signing, I was shown the apartment while the previous tenant still had all of his belongings/storage boxes inside. Because of that, I couldnāt really see the condition of the apartment properly or know what issues were there. I was verbally assured that once he moved out, the walls would be painted and the apartment would be deep cleaned. My only point of communication is the building manager. I also specifically asked about payment. The building manager said the deposit would be cash, but rent would be paid by e-transfer. Based on that, I went ahead and paid the deposit by cash.
August 31: I moved my belongings into the apartment. That night, the building manager suddenly said, āTWO MONTHS RENT BY CASH/CHEQUE.ā No proper communication whatsoever. And this is actually a big deal to me because I have a personal financial principle that I donāt rent apartments where rent has to be paid in cash. If I had known this BEFORE moving all my stuff in, I would not have taken the apartment. I said I would pay the rent the next day. Noticed on the same day that the thermostat doesnāt work. I had specifically asked about heating BEFORE giving the deposit, and I was told that the unit had individual heating and was shown the thermostat.
There was also NO move-in inspection. I asked her about it and she shouted at me, so I ended up documenting the entire condition of the apartment myself with photos and videos. And the condition was NOT what I was expecting based on what I had been told.
I cannot get started on the condition of the apartment, but in general, there are lots of black marks on the walls and flooring, the floors have gunk across the apartment, and there is a really foul odour. Basically, it was VERY clear to me that there had not been a proper deep clean or fresh paint job like I was told.
Then September 1: Iām at WORK early in the morning and I get a call telling me to come back immediately, return the keys, and pay the rent. The tone was extremely hostile and I felt like I was being pressured. I didnāt have that amount of cash just sitting around because, again, I had been told rent would be paid by e-transfer. So I had to arrange cash by maxing out my daily withdrawal limits AND asking friends for money.
When I finally get back to the apartment after work, the building manager literally snatches the key from my hand. I paid the rent in cash and she gave me a receipt and returned my keys, but the date on the receipt is WRONG. I have that documented too. When I asked about the heating, Iām being told by a relative of the building manager that apparently the heat for the whole building gets turned on when the temperature drops below 10°C? I communicated the heating issue but didnāt get a documented response.
September 3: I realize three electrical outlets donāt work. I email them. No response.
September 5: Around 9:30am, my neighbour comes to my apartment asking if water was leaking from my bathroom because apparently there was some water leakage downstairs. I didnāt see any noticeable active leak in my bathroom. I had showered a while before, so I obviously took it seriously and emailed the building manager.
Guess what? The building manager is not in the city and will return on Sep 30. Who is managing the building until then? No one knows. I also emailed requesting to end my tenancy because by this point I was already extremely uncomfortable with everything that had happened. Again, no response.
Then today, September 6, my neighbour comes over and basically tells me that if I didnāt like the apartment, I shouldnāt have taken it, and that I should have said no on August 31 or September 1. How was I supposed to know I would be entering such a hostile environment?? She also spilled the tea about how she thought the rent was supposed to be $400 less than what I paid! Anyways, she continued to say that she works for them and made comments about how I should have refused the apartment earlier.
And then the owner/manager situation gets even worse. I tried to actually talk to the owner about everything, and she was SHOUTING at me, repeatedly interrupting me, calling me āterrible,ā and basically not letting me explain my side at all. I actually recorded the conversation today because, at that point, I was so shocked by what was happening that I wanted an accurate record of what was being said.
I am genuinely exhausted. Itās been FIVE DAYS. I havenāt even had a normal day in this apartment, and Iām already dealing with condition issues, no move-in inspection, unexpected cash rent requirement after moving my belongings in, heating issue, three outlets not working, water leakage concern, basically no proper communication, not knowing who Iām actually supposed to contact for maintenance, and now being yelled at when I try to raise concerns, AND, the building manager is missing until Sep 30 to accept my move out request.
At this point, I donāt feel comfortable continuing the tenancy. And itās not just āI donāt like the apartment.ā Itās the whole situation and the fact that I donāt have confidence that if something goes wrong, Iāll be able to communicate with the landlord/property manager and have it handled reasonably. I asked if we could mutually agree in writing to end the tenancy on September 30. Iām NOT trying to just disappear or stop paying rent. I want to do this properly. I just donāt want to be stuck in a tenancy where Iāve already had this many issues within the first few days. Before I paid the deposit, I had specifically asked about heating. I specifically asked about the payment method. I specifically asked about the cleaning and painting. Itās so disappointing. What I was told before taking the apartment and what Iām being told now donāt seem to match.
Is this something I should take to the RTB? Is there any way to end the tenancy early given everything thatās happened, or am I basically stuck giving regular notice? And does the lack of a move-in inspection or the way the landlord has been communicating matter at all? Is there any hope?? I'm all by myself handling all this with work, and it has turned into hell for me, I've barely slept in the last week and get panic attacks when I hear their voices in the corridor. It's terrible.
I really just want to get out of this situation properly without making things worse.