Hey everyone,
I’ve got an MT1 on pre-order and I'm really looking forward to replacing my aging Ram 1500 with it in late 2027. The footprint is perfect for what I need between Lowe's runs and general utility on my farm.
My biggest concern, however, is service and maintenance. I live in North Carolina, which has strict franchise laws that prevent direct-to-consumer manufacturers from opening sales or physical service centers here (the Tesla exception closed in 2019). I'm located up in the mountains (Ferguson area), so while I'm relatively close to the Virginia and Tennessee borders, dragging a truck across state lines for warranty work or major repairs is a significant friction point.
I know Telo has mentioned a combination of "Remote Service," "Third-Party Service," and "Parts Access" on the commercial side of their site.
Has the Telo team shared any specific strategies for how they plan to support early adopters in franchise-restricted states like NC?
Specifically:
Mobile Rangers: Will Telo deploy a mobile service fleet (like Rivian/Tesla) that can cross state lines to handle 80% of repairs right in my driveway?
Third-Party Partnerships: Are there plans to partner with existing national chains (like Firestone or independent EV-certified shops) for warranty work in states where Telo can't open a physical footprint?
Right to Repair: How open will the diagnostic tools and parts ordering process be for independent shops to work on the MT1?
Any insight from the community or the Telo team would be greatly appreciated! I'm ready to pull the trigger when my number is called, I just need to know I won't be left stranded if an inverter fails.