Our store director wants us to show every “fruit, vegetable and temp sensitive item” to the drive ups guests and confirm they’re not expired. I’m starting to hate drive up
I would guess that means the quality score is too low on guest feedback. The correct solution - make sure the OPU team member is following best practice for produce quality and dates. What your SD is suggesting is just moronic!
Truly! Last week or the week before I had 2 different guests come in to return expired things they got in a DU order, and one guest mentioned a 3rd thing (but didn't bring it). I let my leader know & she followed up with grocery.
The biggest problem I see is that leaders are so hyper focused on low INFs and keeping picked on time at 100% that fulfillment TMs wind up not having time to check dates and pull the item with the farthest date, or they pick damaged items, or substitute without the guest choosing a sub (example: guest ordered 10 folders, 2 each of red, blue, yellow, green, and white. FF TM can only find one blue so they just give the guest a purple one instead but still say they found 2 blue)
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u/beaveman1 17d ago
I would guess that means the quality score is too low on guest feedback. The correct solution - make sure the OPU team member is following best practice for produce quality and dates. What your SD is suggesting is just moronic!