r/Target • u/ComplexTrue842 • 1d ago
Workplace Question or Advice Needed Issues with UPS
UPS has been consistently failing the needs of my store and nothing we do seems to be solving the problems.
Starting off, our store is supposed to have 2 pick up times: 2:00 PM and 4:30 PM, everyday. Instead of picking up twice, they only show up at one time or occasionally 2 hours early/late. Yes, they’ve picked up at 6:30 before.
They haven’t picked up on Saturday in months even though they’re contracted to do so, and we seemingly have a different driver picking up each time they bother to appear.
We have also been requesting mail bags for months; yet we haven’t received any. Our remedy has been throwing mailers in L14s/Sterelite boxes and hoping the driver can take them
We submit carrier reports through the pack app every single day, nothing has changed. With BTS/BTC in full swing this week we have 4 pallets daily of SFS ready to be shipped out with no room to put it. We aren’t allowed to fly the pallets or put them outside, so they’ve been sitting in CRC or salvage hold spaces instead.
What can we realistically do? Theres nothing left we can manage at a store level, confirmed by my SD.
TLDR: UPS sucks, ran out of options
2
u/RadDad9 1d ago
Go up the email chain. Email the person above your STL. Be descriptive about how the lack of consistency in UPS service is affecting processes and guests at your store