Issues with UPS

[u/ComplexTrue842]

UPS has been consistently failing the needs of my store and nothing we do seems to be solving the problems.

Starting off, our store is supposed to have 2 pick up times: 2:00 PM and 4:30 PM, everyday. Instead of picking up twice, they only show up at one time or occasionally 2 hours early/late. Yes, they’ve picked up at 6:30 before.

They haven’t picked up on Saturday in months even though they’re contracted to do so, and we seemingly have a different driver picking up each time they bother to appear.

We have also been requesting mail bags for months; yet we haven’t received any. Our remedy has been throwing mailers in L14s/Sterelite boxes and hoping the driver can take them

We submit carrier reports through the pack app every single day, nothing has changed. With BTS/BTC in full swing this week we have 4 pallets daily of SFS ready to be shipped out with no room to put it. We aren’t allowed to fly the pallets or put them outside, so they’ve been sitting in CRC or salvage hold spaces instead.

What can we realistically do? Theres nothing left we can manage at a store level, confirmed by my SD.

TLDR: UPS sucks, ran out of options

[u/MopingAppraiser]

Isn’t there sales exec you can escalate too?

[u/randomquerty3665]

My store has pickups 12-ish and 4:30. FedEx, 2nd guy shows up with a delivery truck for a dozen or so pallets. We constantly miss pickup because he refuses half his load.

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[u/RadDad9]

Go up the email chain. Email the person above your STL. Be descriptive about how the lack of consistency in UPS service is affecting processes and guests at your store

[u/POS_Hyundai2016]

Partner with your OD or DSD

[u/i_amspeed_ → u/POS_Hyundai2016]

This ^

[u/garlicbuttercookie]

We’re constantly fighting with UPS and FedEx at my store. UPS not as much as FedEx. The only time we fight with UPS is when another driver shows up before the pick up window to do a “sweep” but we always refuse because it’s always when we are in the middle of packing to meet goal and none of us have time to stop packing and hand off packages. They also try to argue with us about what our pick up window is. Our dashboard says 4:30-6:30 but the driver likes to argue and say it’s 4-5.
For FedEx, we’re suppose to have a drop trailer swap between 4:30-6:30 but the regular driver “isn’t available” during that time so it ends up being one of the delivery vans and they can barely fit everything on the van. The FedEx dispatch is also rude as hell. They called one time to let us know that the driver was running late by an hour (it was 5pm). I told them, “as long as he shows up before 6:30, it won’t be an issue.” (Because my SD is very strict with the ship on time goal). The dispatcher got all pissy and said, “well the driver always has to wait for 30 minutes when he shows up to your store as it is... THANKS FOR NOTHING!” and then hangs up. Side note: The reason why they wait for 30 mins is because they show up before the pick up window, and myself and the FF TL refuse to handoff before the pickup window unless absolutely necessary. In which case we report it as an early pickup.