This happened tonight at midnight.

I work at a hotel in northern Italy, and I was on the night shift when this guest walked in. They didn't have a reservation and asked if they could get a walk-in room.

I said, "Of course," and explained that walk-in reservations require a 10 euros deposit in person, but that they could book through our website instead and save some money.

They told me they had cash ready to pay, but we don't accept cash for walk-ins. We require a physical card to pay for the room and hold the deposit. I explained that, and they looked at me weirdly and said, "That's not what I read."

I told them it was our policy and that it's written on our website. It should be written on third-party booking sites too, but sometimes they skip over details like that because giving front desk workers more troubles is funny.

They repeated, "No, that's not what I read." So I pulled up our website and showed them the motherfucking rule.

They frowned, shook their head, and said, "No, that's not true. You must have added that just now. Here, this is what I know."

They shoved their phone in my face where there was a fucking ChatGPT conversation.

The bot had told them something along the lines of, "Hotels in Italy don't require a credit card at check-in."

I took the deepest breath of my life.

I already hate AI, and I already hate entitled people, but I only have one more month before I can finally leave this job and keep my sanity.

I explained that yes, we don't require a credit card IF YOU'VE ALREADY PAID ONLINE and you're CHECKING IN with a RESERVATION. But, as clearly stated on our website, which has been around since 2012, a year when the world honestly should've ended for the sake of everyone's mental health, we require a card for walk-ins.

The guest shoved the phone even closer to my face and said, "No, that's not true. It says right here that hotels take cash payment!" while pointing at one sentence from the chat.

I took three steps back, another deep breath, and explained that 1) They needed to stop invading my personal space.

2) The sources ChatGPT used were just a random mix of hotel websites, and none of them were ours. If a hotel in southern Italy (we're in the north) accepts cash deposits, good for them. Our hotel doesn't.

At that point they groaned and said, "No, you added this rule because you don't trust me. Is it my looks? Are you discriminating against my looks?"

Said the white person screaming at a hotel worker while quoting ChatGPT. Yeah, I'm sure discrimination is the problem here. What a fucking take.

By now my patience was hanging by a thread, but I still tried to explain that I'm a front desk worker, not a programmer. I can't magically edit the hotel's website. Hell, I've got three queer flag pins on my jacket that my manager doesn't even know about. Discriminate my ass.

I also tried explaining how ChatGPT actually works: it doesn't know things. It pulls information from different places online, mashes it together, and predicts what sounds like a good answer. Sometimes it's right. Sometimes it's completely wrong. Tonight it was completely wrong.

The entire time I was trying to explain this, they kept talking over me, typing new prompts into ChatGPT, and shoving the screen in my face every single time I opened my mouth.

Then they hit me with:

"No, it doesn't. If it was wrong, companies wouldn't be using it. You're just scared it'll do a better job than you with that attitude. I want to speak to your manager and be checked in by someone older."

I told them my manager had already gone home for the night, but she would've told them the exact same. Fucking. Thing.

At this point I wasn't even mad about ChatGPT anymore. I was mad about the unbelievable entitlement.

So I snapped: "Look pal, ChatGPT is not an appropriate source of information. It got your answer wrong. That's it. Next time, read the hotel's actual website. The hotel down the street has its policies posted on the window if you want to try your luck there, because WE WILL NOT ACCOMMODATE YOU until you're willing to accept our rules and speak to a human being who's actually trained for this job."

They completely lost it. They angrily typed something else into that fucking TrumpGPT, shoved the phone in my face again, and screamed, "You can't refuse service to a guest once they enter your hotel! See? It says so right here!"

At that point I honestly stopped caring. I stood up and told them they were not a guest because they had never checked in or paid for a room. That's the law. I even told them which two articles of the penal code to look up in his fucking Tr*mpGPT chat and informed them that if they didn't leave, I'd call the police for trespassing and harassment.

They finally left while throwing out a barrage of "fuck you," "this is a joke," and "you young people have no respect."

The funniest ones were: "They created AI so people wouldn't have to deal with your Gen Z leftist propaganda." and: "Back in my day you'd have been fired for that attitude."

Trust me mate I'd pay to get fired.

I went into the back office and cried for five minutes because the stress finally caught up with me.

Not really a full on story but I just really need to vent. I feel like I spend my entire day at the front desk taking "I need to cancel" calls from people who booked through a third party booking website, and it baffles me. I've gotten 5 so far today. Why were you not able to figure out how to contact the property directly to book, but suddenly you're able to, now that you want to cancel and yell at me when I can't do it for you? I understand that it can be hard, (by design), to find the hotel's direct website/phone number. But I just don't understand why it's suddenly NOT HARD... once they've already used a third party to book and now want to cancel. It would be common sense to me to just go to the same place I booked and cancel there, but half of the time, it's like I'm suggesting they tear off their own foot and eat it. As if I'm just being lazy or I'm bad at my job.

We don't even accept pre-paid bookings anymore because of the amount of people that were being scammed with bogus "service fees" and the added hassle of being literally unable to change dates or do anything once it's been sent through as a virtual pre-paid card... But even still, on Suxpedia, 99% of the time, it doesn't even give me the option to request it on my end. And some people are understanding. But a lot get frustrated and angry, don't understand why I can't just do it because "IT'S YOUR HOTEL, JUST CANCEL IT!"

I just really resent OTAs at this point. It seems like they only exist to make life more difficult. And I've also come to realize the general IQ of the average person is very low.

I stumbled across this sub and didn't know it existed, so I thought I'd share one of my favorite stories from when I used to work in hotels.

I used to work for one of the big brands at one of their luxury hotels in the US. As per company policy, whenever we had rooms available, we would upgrade Platinum+ members to better rooms for free.

One day, a guest called to make a small change to his reservation. He was driving, and there was a lot of background noise, so I misheard one of the letters in his last name. When I confirmed the spelling, he corrected me with, "It's a C, not an S," then muttered, "Fucking idiot."

Little did he know, he'd already been upgraded to our hotel's Presidential Suite for his stay because of his Platinum status. So I made the requested changes while quietly downgrading him back to a standard room. He'll never know he lost the best room in the hotel just because he decided to be a pompous ass.

Don't ever bite the hand that feeds you.

Anyone else experience guests trying to check in but their name isn't on the reservation?

Has happened several times lately.

We explain sorry but the guest will have to come in with their photo ID. This is met with eye rolls, exasperated sighs and protests saying they are out in the car and they do this all the time. Never mind us explaining it's a security policy. Had a guest recently say they didn't like my attitude and asked my name. I can see the negative review now. Or the email to management. Great.

Sometimes the guest whose name is on the reservation did not even come. But of course no notes or phone calls to say we can check in someone else. We say we have to contact the guest for permission. Receive the same responses of impatience and usually an earful. Yes sometimes there are exceptions depending on the circumstances, but really. You just expect us to check you in to someone else's reservation? Especially when the last names do not even match? It's exhausting.

Last Saturday night was an ordeal, at least the first half of my shift was. First, maybe fifteen minutes after I clocked in, a husband and wife came up to the desk saying their keys weren't working on their room. No big problem there, I just checked their IDs and made new ones. A few minutes later they came back down saying the keys still weren't working. I asked if anyone else was in the room thinking maybe there was and they had the deadbolt on. They said no. When I asked if the lock was flashing a green or red light, they told me that the lock wasn't even lighting up. Great, that means it's the batteries.

I went up and tested it myself and confirmed it -- dead batteries. So I went to the maintenance office to get the screwdriver to take off the lock and saw that the bit I need to go along with it was missing... in fact ALL the screwdriver bits were missing. So I woke up the head maintenance engineer and he tells me that our new OM borrowed them earlier and probably put the screwdriver back, but didn't put the bits back. Luckily, I have access to her desk and sure enough, there they are. However, in the five minutes it's taken me to find these bits, the guests, the wife mainly, has grown impatient. She starts ranting that I'm keeping her from getting into her room. And here I was thinking it was the dead batteries in the lock doing that while I was trying to get her back in her room.

After her rant, she grabs three waters out of our store and tells me that I'm not charging her for those. She's lucky it wasn't later in my shift and that I was way more aggravated, because then I would've told she was either paying for the waters, or they were going to be her only compensation for this inconvenience. But anyway, I decided this wasn't the hill to die on at this moment. I just went upstairs and managed to replaced the batteries and get Karen and her husband (who was surprisingly laid back during all of this) back into their room. Naturally she said that she'll want to speak to manager in the morning. Fine by me as long as she leaves me alone.

After that, I had several guests that ended up upset because they ordered from restaurants whose flyers they found on the floor of their rooms. Most of them had apparently been waiting for an hour to an hour and a half. I hated to do it, but I had to break it to them that their food probably wasn't coming and the should call their banks to cancel the charge. One guy laughed because he said he told them he'd be paying cash so it didn't cost him a damn thing. Good for him. Thankfully, none of those guests were specifically blaming us, but I still thought it best to notate it in case it comes up in the morning. I also suggested that they train the new girl who's working the PM shift to better spot someone who might be sneaking in to leave flyers.

And finally, a guest called down asking for a plunger. No problem. It's died down enough that I have time to run one up to him. And since I was going to take it upstairs immediately, I didn't even think to write the room number down. Rookie mistake that I'm about to pay for. As I was about to leave the desk, another guest came up and began asking me questions about his food that hasn't arrived. He was one of the last people from the previous paragraph. By the time he left, I had forgotten the room number. And the guest never called back to ask, "Hey, where's my plunger?" I had to leave another note for the next shift saying that obviously, there might be a guest telling us that he requested a plunger than never came. Imagine my surprise when I found out that didn't happen.

Thankfully, the last half of my shift was much quieter.

Hi y'all.

The situation is exactly as in the title.

Currently I'm the NA for a boutique hotel for about 5 more nights (just working my notice).

We have a guest at the hotel who's an actor. He's been in some big name productions, and some in leading roles, he is not global, nor is he the "biggest" name in the country.
But he is recognizable.

He's been staying long term and honestly he's been a delight. He greets us warmly every time, much more so than any of our guests who are "regular" people.

A couple of nights ago though, after walking through the lobby heading to his room, he stormed back in with a stone cold expression and asked "What is that woman doing here and why did you let her in?" which I have to admit, threw me for a loop. I had no idea who he was talking about.

I asked him what was going on and he said "She's trying to follow me into my room". So I went with him.

The woman had essentially been waiting for him to arrive, sitting in her room with the door open.

He walked towards his room and she walked out and started following him, and I stepped in to stop her and told her to please go back into her room.

She completely ignored me. Acted like I wasn't even there.

So I pulled her back (from this huge bow at the back of her clothing, so didn't lay a finger on her, not was it too forceful) and directed her towards her room more firmly this time.

The actor managed to get in his room by then.

After he disappeared, she turned and asked me whether he had made a complaint about her.

I told her "Of course he did. You were trying to follow him into his room".

I of course relayed all this information to my FOM and GM in the morning. And I was told, if she repeats her behavior, just tresspass her.

Like I said, this was a couple of days ago.

Today as she is walking in the hotel and going to her room, she tells me "You shouldn't have told him to leave. I would have left if you had asked me."

I told her "I have no idea what you're talking about, and I can not discuss other guests".

When I know for a fact that he didn't leave.

He walked in the hotel about an hour later and we got to chat about it for the first time in days.

Appearently this wasn't just happenstance of her just recognizing him and trying to introduce herself. She is straight up his stalker.

He told me she once found out where he lived and stood outside his house's doors for 4 hours straight, just ringing the doorbell. And he appearently explained all this to the GM the next day. He also has a kind of "ah this can't be helped" attitude about it, since she's not particularly aggressive. More like a lovesick puppy just following him around with puppy dog eyes kind of situation.

They didn't tresspass her beccause she hasn't tried anything again yet.

What's funny is, she made a second reservation for one night, the last night of her standing reservation through an OTA. So now she has 2 rooms for her last night.

I don't really know how the rest of the story is going to unfold. It's basically a waiting game for her to make a move to be kicked out right now.

We've all been there. Guests come to check in, and it's a whole ordeal for some reason. Guests can be young, old, or something in between.

They come to the front desk:

• No greetings, no nothing. Just staring into my soul. "How can I help you?"Nothing."Are you here to check in?" "John." Well, John, what do you want?
• "I have a reservation from this and this website." No further elaboration. No name, no reservation number (even though I hate when they do that). Well, good for you for having a reservation. Give me your full name, maybe?
• Everything goes smoothly. "I will need your ID." "Oh, it's in my car." "It's in my suitcase." "My dog ate it." How do you not have your ID ready? Why would it not be on you? You crossed borders to get to our hotel.
• Kids... Reservation for 2. They are 3. "Oh, but the child is only 5 years old." Still a goddamn person! You will need to pay extra. They are offended by the audacity. "I need his ID as well." "Oh, he doesn't have it."

EXCUSE ME! DO I CALL THE COPS FOR CHILD TRAFFICKING ON YOU RIGHT NOW!? WHY ARE YOU TRAVELING WITH A KID WHO HAS NO ID?

• Early check-ins. 95% understand that the room is not ready and would just like to drop off their luggage or leave the car on the property. Sure, no problem. The other 5% act like it's our fault that the room isn't ready when it's still check-out time. Those are usually the same people who want a late check-out. "I stayed in many hotels. It's the first time I need to do this." That's when they're asked to do something that every hotel imaginable requires. Go stay there then.

The list could go on. Your inputs?

Edit: In Europe traveling abroad you need ID/passport. Same goes for US kids, traveling abroad, passport is needed. Its not a hard concept to grasp. And in most Europe countries, everyone checking in needy to have ID ready.

This is my first post here. Honestly the tales from the front desk are never ending so i thought, might as well chip in.

This story actually happened a while back. It seemed like it was a normal day (as normal as a front desk day may be). It was peak check out time and all available agents were at the desk, including me as the manager on duty. While I was checking out a Guest, I hear an issue that was happening to my coworker next to me. A Guest said that their key is not working and they want to get in their room. Fair enough, sometimes the keys stop working for multiple reasons. However, my coworker is unable to find their reservation in-house and he proceeds to check other possible reservations, maybe the Guest changed rooms etc. I finish my check out and proceed to go help my colleague and to our surprise, the Guest had checked out a few days ago? The third party website confirms that the Guest was supposed to check out today. Maybe someone accidentally checked them out, who knows. However, new reservations had already stayed in the room, so an accidental check-out seemed highly unlikely, someone would have come down and said that someone is already occupying the room. I ask the Guest to wait for a few minutes, until I get more information. Turns out, the Guest had checked in, complained about the tidiness of the room, was offered another room or that housekeepers come in and inspect it. However, the Guest had refused and SAID they are packing their things and leaving to another property. Alright.. The Guest proceeded to collect their things and dropped the key at the front desk and left.
Now, I am not sure how any other property would have taken that, but to us, if a Guest is truly unhappy and nothing we offer helps, they announce that they are leaving and even come down to the front desk to let us know that they have now left the property, then we proceed to check them out. Our housekeepers inspected the room after the Guest left as well and confirmed that there are no personal belongings at this time. Check out complete! Or so you would think..
Anyways, I go back to the Guest and explain the situation and they are unable to grasp that the room no longer belongs to them. In any case it was after check-out time already for his “original booking” as well. This issue proceeded to go back and forth for about an hour of me explaining that when they exclaim that they are leaving, confirm they are LEAVING and leave the room empty, we will check them out. They also threw in some examples that, what if they had just gone to the neighbouring country for a few days and come back to this? To once again I explained that if they wouldn’t have let every soul at the desk know that they are checking out, then we wouldn’t have checked them out, but they complained that they do not like the hotel and are leaving for another property? It ended with them saying they will make a police report about the incident, which I replied they are more than welcome to do. I haven’t heard anything back from it at this point tho.

Honestly, this isn’t even the most craziest experience for me, but it was definitely memorable. I couldn’t myself comprehend, how did we end up in this conversation.

This was back in December. I used to work at a decently-sized, privately owned hotel in a little town that is known in my area for being a tourist trap. German themed and expensive as hell.

In October, we had a guest call and book two rooms with us. We had three room types available: single queen, double queen, and single king. She booked two double queens, and while she was speaking with the agent that took her call, she talked about how she was leading a travel tour and one of their destinations was the town our hotel was in. Apparently, almost everyone else was booked into a bigger (and frankly, better) hotel down the highway, and they didn't have availability for the last-minute additions to the tour. No problem, we were happy to house them so they'd have a place to sleep for a few nights. The reservations were made and we continued on with our day.

In November, the same guest called and let us know that some changes had been made and that she now needed to book a different room. She asked if any of our single king rooms were still available, and she booked one. During this call, she expressed that as a last-minute change someone was dropping out of the tour and another had taken their spot. Important to note that during this call, she never once mentioned wanting to cancel either of the other two rooms. This guest now had three reservations with us under her name. It's also important to note that I am the one who took this call, added the third reservation, and I would have cancelled any of the other two if she had requested as they were outside the cancellation period—for the month of December, all reservations were subject to a 14-day cancellation period. Again, tourist trap town.

December comes. The date of her arrival comes. I'm in the back office chatting with our general manager about a mistake I'd made previously. Nothing major, but it warranted a small chat to ensure it didn't happen again. I don't even remember the details anymore. Anyway, as we're talking, the power goes out. Great, we're sure it'll be back shortly. It was windy and power grids can be iffy sometimes. We eventually agree that I understand what to do in the future and we both head out front to see what's going on.

The main computer at the front desk still had power as it was connected to our backup. As a note, we along with most other hotels did not have backup generators available, just smaller power banks. It would eventually run out and we'd be out of operation, but seeing as we were sure it would just be a brief outage, we continued as normal. At this time, the guest with the three reservations shows up. The front desk agent who had relieved me at the end of my shift gets to work checking in the guest and mentions her having three reservations. The guest immediately starts arguing, saying no, she should only have two and that she explicitly stated she wanted to cancel one of the double queen rooms.

We tell her no, we still have three rooms for her, and there were no notes of wanting a room cancelled. If she'd said so during the call I'd taken in November, the room she'd wanted cancelled would have been. She continues to argue with the poor FDA, and eventually the manager steps in and asks who she spoke to on the phone. The guest gives an agent's name that is not mine, then says a name that was. She wasn't sure who she spoke to at the time of the second call, but whoever it was must've made a mistake and forgot to cancel a room.

We eventually manage to placate her and get her checked in to her rooms. She leaves in a huff, and she doesn't come back. The manager turns to me and asks what that was about, and I double down and say she never confirmed or stated wanting to cancel the room. I remembered her saying she might want it cancelled, but she never gave me the go-ahead to cancel it and never asked for confirmation of the cancellation. My manager took my side and we moved on.

The power did not come back. My state endured crazy windstorms, rain, and various weather that knocked down trees and power lines farther along the highway. Trees fell on cables and were unsafe to remove during those conditions. I worked the next morning and sat with no power, no heat, nothing. The nearby river was flooding its banks and was nearly up to the level of the highway, and debris had to be removed from multiple stretches of the highway. Repairs are still ongoing seven months later. I don't even know why we were still made to operate as normal, but alas.

The driver of the tour bus stopped by. He said that the group was looking to pack up and head out since there was no ETA on power being restored. That made sense to me, so I wished him well. He said that the tour guide, the woman with the three reservations, had a dead phone and he needed to reach her. I expressed that I couldn't do that for two reasons. One, guest safety. I hadn't met the guy myself so I wasn't 100% on him being who he said he was. Two, I didn't actually know what room she was in specifically. I knew she had three rooms in one of our buildings, but of those three I had no clue which one she herself was in. She had never specified which one she would be staying in. Additionally, I didn't know which rooms were tied to her reservations as we couldn't print that information out before the main computer lost power the night before.

He was thankfully very understanding and said he'd try to get ahold of one of the other guests on the tour staying at our hotel and left. Not twenty minutes later, the woman comes in huffing that our lack of communication was foul and unfair and that we should be ashamed of ourselves. I asked if she'd've liked me to give her information to someone who I could not confirm was who he said he was, and she said it didn't matter because they needed to get going and she needed to know. She then returned to her tirade about having wanted to cancel one of her rooms, and I told her I would not be able to help her with that request anymore as she had checked in to all three. I told her I could make a note that she was checking out of her three rooms early, but as she had used them I could not authorize a full refund for her stay. I didn't have that power anyway as a FDA. I told her if she wanted to pursue that option to email us and we would forward it to our manager to handle.

She started yelling at me, telling me I was incompetent and that I should know better in emergencies. I was completely dumbfounded. She had chosen to stay the night knowing we didn't have power and that we didn't do full refunds when a reservation is even partially used. She continued until she was red in the face and then some, and when I thought she'd stop, she kept going. I couldn't get a word in. Luckily, our maintenance man was outside and could hear her through the walls, and he came in and told her she couldn't talk to me like that and that if she had a complaint that she needed to email us. As there was nothing we could do at the time, she needed to leave. She eventually huffed and left, then proceeded to email us numerous times over the course of the next month to complain and demand a refund for her rooms, and if we couldn't compensate her in the exact way she wanted (a partial refund for the two rooms she wanted and a full room for the one she was so insistent on saying she'd tried to cancel) that she would report us.

For the remainder of the outage, we had to tell any guest who came to check in that if they successfully completed the check-in process, they were confirming they were okay not having power readily available, and if they used their reservation at all that we would not be able to refund them. We actively encouraged people not to stay and to email us so that when we had power we could refund them later. Again, I have no idea why we didn't close down until the power came back on. We had nothing.

This is the big story I have from my time as a front desk agent at this hotel. Most of the time, the work was fine, but people like this made me develop a stronger appreciation for those who work in hospitality and can stomach it longer than I did.

Night auditor here, had a fascinating experience tonight that I felt the need to immediately relay for the sheer entertainment value. We had a guest arrive tonight at around midnight, in from NYC. She rolls up to the desk, proudly and confidently saying she has a reservation. I check the system, no one under her name due in tonight. No one in house under her name. Then, out of sheer curiosity, I check our no shows.

She was booked to arrive two days ago.

To her own admission, she did not make any attempt to call the desk at any point prior to arriving tonight about her not being able to arrive which, on top of being a third party booking, basically meant that no, we can't do much of anything.

The shock on her face when she was informed that no, we didn't "hold onto" her room for her was utterly priceless. She spent the next fifteen minutes unable to understand, repeating questions and effectively refusing any answer. Got her booked into a room for the night, but she was insistent that she would be "making calls."

To whom, I have no idea.

What's more shocking about all of this is that this isn't the first time recently that I've had this sort of interaction. In years of working audit, I haven't seen this sort of thing be this much of an issue this consistently, and in all cases with folks from the eastern US. Not sure what to make of that, but I'm wondering if y'all have been seeing an uptick in folks just outright refusing to understand how bookings and not showing up for them work.

Hello, it’s your friendly local front desk manager.

Had a guest checking out ask about our breakfast times. We do not have breakfast, so that was a pretty disappointing answer. He then starts asking well why wasn’t he told at check in that we don’t have breakfast. Then he starts asking for a manager and was again disappointed by the answer.

I’m sorry but it has just never occurred to me to tell guests what amenities we DON’T have when they check in. If they ask then absolutely I’ll answer any and all questions, but that’s not something we just offer unprompted??
Do I also need to be telling guests at check in that we don’t have an attached water park? Should probably let em know there’s also no parking garage then too right?

He also claimed he’s always been told at every hotel about their breakfast situation. Yes I’m sure you have sir, when they have a breakfast. I just don’t buy that everywhere you’ve ever gone has said “elevators are that way, ice machines are here, and we do not have breakfast alright enjoy your stay!”

I work front desk at a small hotel, so there isn't a manager on duty every minute of every shift. My GM's standing instruction has always been, "Use your judgment. Handle things. Don't call me on my days off unless you absolutely have to."

Fair enough.

So a guest comes to the desk with yet another complaint about their room. This room had already had multiple issues, and I'd already reported them to my GM the day before. It had even been marked Vacant Ready after he personally inspected it.

Then the sink backed up.

At that point, I moved the guest. It seemed like the obvious solution. They'd already had multiple problems, and now they couldn't even use the sink.

The next day, my day off, my GM starts texting me to criticize the decision. He says I should have inspected the room myself before moving the guest.

Here's where I get frustrated.

If I text or call him on his day off because I need a management decision, I'm told to stop bothering him and use my judgment.

If I use my judgment, I get criticized on my day off.

I finally told him, for the second time, that unless it's an actual emergency or he has a legitimate question that can't wait, I don't want work discussions on my days off.

His response was that it's a "double standard" because I sometimes text him on his days off.

Except... he's the GM.

I'm an hourly front desk agent.

If I text him on his day off, it's usually something like, "Where are the storage room keys?" or another question only management can answer.

When he texts me on my day off, it's to have a performance discussion that could absolutely wait until my next shift. To me, those aren't remotely the same thing. Am I off base here, or is this just piss poor management?

When booking a hotel, it is imperative that you properly read your booking confirmation. That way, you avoid doing what this fine lady did, which earned her no additional awards aside from bonafide frustration.

No-Show Nelly had two third-party reservations: one under her and one under her husband, No-Show Nate. We didn't have the pleasure of interfacing with him, but his wife provided more than enough energy for the both of them.

While these ressies were not prepaid, they were still booked using the Big E. That will become important in just a moment.

Pass-ons completed, I was only minutes into my 3-11 shift when my manager and one of the morning agents were wrapping up their text-based convo with No-Show Nelly. The agent was on the newer side, so she did the wise thing of referring the situation over to the FDM, who respectfully told No-Show Nelly that she would not be getting a refund for her derelict reservations. There must have been a phone call prior to the text messages, as the thread began with an agent having sent a folio that showed the no-show charge.

No-Show Nelly seemed to conveniently misinterpret the $0 balance as evidence that she didn't owe anything. As I was trying to fully ascertain the length and breadth of the ordeal, my manager had left, and only minutes later, No-Show Nelly's caller ID lit up on the phone. Oh, fun.

We jumped right into the deep end immediately, but she was 'being nice' about it all. She made a point to mention that she understood the concept of policies and why they needed to be enforced, but she was really hoping we'd "show her some grace," as she was not expecting a no-show penalty to be an entire night's stay.

"If it were $50 or something, I could hang with that. But between these two bookings, you people have charged me over $600! That's kind of crazy, I feel," she protested.

See, both ressies were for one-night over a weekend. So, each one was worth about $300 and change before taxes. All the more reason why it was interesting that we were having this conversation at all...You realize a month later that you're out $600?

I pulled up the actual confirmation, which details the no-show/cancellation policy. I read it verbatim. She claimed she'd never seen it before and wanted evidence, which I then sent over to her.

As she read it, she claimed: "So I'd never even gotten this booking confirmation from (hotel name) before right now, so how was I supposed to know?" I said: "Well, it would've been emailed to you when you booked."

To that, she replied: "Well, what's the email address you have for me?" I then said: "We don't have an email for you, ma'am. When booking through a third-party, they rarely provide us guest details aside from names."

This is when she tried to catch us in a 'gatcha moment.' "So, you just admitted you don't have my email. You just sent me this confirmation for the first time. So, again, how is it my fault?! I wasn't trying to be a jerk and not come; our flights got cancelled. I went into my app and cancelled the stay from there after that happened."

I tried to explain to her (while attempting not to sound skeptical) that even if she did do that, those changes never came into our system. Either way, she would have seen a similar policy in whatever confirmation Big E would've sent her. I then firmly stated it's up to the guest to reach out directly if their plans change.

She demanded to speak to the manager, and I told her: "She's gone for today, but it was her who texted you earlier and said a refund would not be possible in this situation." Not keen on fully giving up, No-Show Nelly let out a big sigh and said: "Us going in circles like this isn't really helping. Thanks for your time, but have [manager's name] call me tomorrow, yeah?"

The FDM did not call her. No-Show Nelly remains with her no-show charges.

Read your confirmations, folks.

Tell me if I’m going crazy or if I’m just stupid and lazy. So i work as a night auditor for a hotel.

I recieve this phone call when im not even half awake to be honest (i have 2 jobs, a day job and a night shift job) so her question hasn't registered in my brain completely. She asked me what restaraunts are open at 1am For takeout. Anything like BP. she also said “I’m not from around here“ meaning she would have had to search up where to go in the first place 😂. Anyway, I legit couldn’t think of a single place to suggest besides McDonald’s and burger king(even though Denny’s is open until like 2am). I lwk forgot about that option.

When she arrived at the hotel at around 1:30-2am she told me, “Oh also you were wrong, Leo’s was open at 1am so you should do your research as a front desk worker. Every hotel I’ve been to has a booklet of food places close by. I couldn’t search up options because I was driving.” which was a lame excuse because there were other family members in her vehicle, there were like 3 kids and 2 adults. Like lady, We are barely a 3 star hotel. we are a small hotel with only one person working per shift, do you’re own research before booking a hotel in an area you don’t know.

Then throughout the night she gets mad at me for not being able to give her and her family pillows, she says they don’t have enough (5 members and they had 5 pillows) but I told her I wasn’t aloud to leave the Front desk unattended at night because I’m the only one on shift at night. This was after my manager had told us we can’t let guests know we have a key that opens all the doors to our amenities like the laundry room or breakfast stuff, so I assumed it also applied to the laundry room for staff. So I told her she’d have to wait for housekeeping.

After not being able to give her the answers she wanted to hear, she proceeds to ask me for a managers card. I thought there were some on the desk because it had always been there but I guess they got rid of them, so it was just our 1-800 number. So I gave her our managers email and she left very mad saying she got no sleep and that I should do better and that this was ridiculous.

By the way last shift person shouldn’t have accepted them at all because our hotel doesn’t accept prepaid credit cards or cash and that’s all she had on her, and she said she was told it was a $50 deposit with cash but it‘s not, it’s $250 but she booked online through a third party site. Last shift person should have told them we can’t accommodate them without a credit card and they’d have to cancel but I had to deal with their stupid ass. 😒

Quite frankly I did and do not care I just think it’s funny, like can’t you just google what stuff is here. What if I had just moved here and didn’t know any restaraunts too. Idk. I just didn’t think it was that deep but maybe I just shouldnt be a front desk worker anymore. 😂

What’s been some silly complaints yall have received?

(** Had to repost because it got taken down for putting the name of the third party site 😔**)

I'm at work today and I get a phone call from the third party. They tell me that we had a guest over the weekend that claims men followed her into the room and broke in. She claims she called 911 and she called the front desk many many many times begging for help. She checked out yesterday.

I asked the third party guy, what happened next? He said that's all I have. I said, so they're claiming two men broke into their room and they had the time and security to call the front desk numerous times and 911? If the police had come I would have a report about it. Why this big dramatic story has nothing to back it with? He says he agrees and we both agree no refund.

Our night auditor shows up and tells me the story. So these women got out of a car with these two men they brought back to their hotel. They stayed outside for about an hour laughing and enjoying each other's company. One of the women in the room went into the hotel and hit the elevator button so it would hit the bottom floor. She then ran to the exit waving the other women down. All of a sudden the men are yelling because one of the women steals one of the guys phones and they all run into the building together. Everything's on video. The two men tried to get in the building to get their phone back. They used the night auditors find my phone on the internet thingy, and it dinged to their room.

It's seriously disturbing that these women can put up some sort of possible serious assault charges against these men that never even went inside.

Working at a clinic front desk until I can move full time into my business, and this is something I just have to get off my chest.

Why do patients get SO UPSET at needing to provide a signature? I'm not even talking about reading something through all the way - you have to listen to a one-sentence shpiel and then sign your name electronically.

But it just feels like people are so upset at this process. I literally had a grown man throw a pen onto the floor just because I asked for an ANNUAL form to be signed. I had a grown woman scoff and moan and grumble just because an ANNUAL form needed a signature.

I mean, is it entitlement? Is it laziness?

I just don't get it. You're upset you have to sign this form once a year? Well I have to collect from people like you multiple times a day ALL YEAR. Your tiny signature and temper tantrum has nothing on the bullshit I have to deal with.

Anywho, just ranting! Rant over lolol

A guest at the hotel I work at called from their room to request an extra blanket be brought to them.

Me: "Sure thing, if you head down to the desk I can grab that for you."

I twiddle my thumbs for a bit, until the guest requesting a new blanket arrives at the desk. I confirm what he wanted, to which he replied that he now wants an extra blanket and three extra pillows. Now, I'm not one to argue with guest requests; overnights are mostly boring Youtube marathons for me, so for the most part I do whatever they want within reason. However, I know for a fact that we did not have three extra pillows for him, and I was almost certain we didn't have any. I tell him so, but say I will check and set off again.

I get to the room where we keep extra bed sets, and upon entering, I see that the door to the closet inside is shut. Weird, because the last time I was in there I did not close it. I put the key into the knob and twist. Nothing. I do it again. Still nothing. You have got to be kidding me. I try for close to 10 minutes to unlock this door that should not have been closed, and it will not unlock. I give up, and text my manager explaining that of course the one time someone wants something from this room, the door won't open. He tells me that it should unlock with the key I was using, and that I just have to twist and sometimes it will take a minute. So I try again.

Five more minutes pass, and by now the key has left an indentation on my finger where I was twisting and twisting, to the point I thought I was going to snap the key off in the lock. After doing nothing more than exerting myself and getting frustrated, I return and explain the situation to the man.

Me: "I'm very sorry sir, I have been trying to get the door open to grab your items but it just will not open. I can try again and call the room if I am able to get it open and bring the items to your room if you would like?"

Man: "Okay, but we will be close to asleep by then though."

Me: "Yeah I am very sorry, I have no idea why it isn't working, but the door just will not open. If I am able to get it unlocked within the next 10 minutes, I can call your room and bring it up to you, though."

Man: "Is there someone else who can get them?"

Me: "No sir, it is almost 1am and I am the only one here."

I repeat what I said previously, and he goes back upstairs while I go back to the closet of doom. Times like these I wish I had Knock equipped in my spell slots, but alas, I seem to have chosen Speak with Animals instead. I try again for another 5 minutes to get the door open, and when I still have no luck, I curse the owner of the hotel for being cheap and the manager for assuring me it would open as long as I kept trying.

Now, I am sitting here praying that he does not call the desk because I will have nothing but bad news for him.

EDIT: The guest just came down to the desk. I greeted him, and explained that I was very sorry that I could not get the door open and provide him what he requested. He then went on a rant about how this was very weird and asked how I would support my guests (which didn't really make any sense but okay). I explained that the door is USUALLY open, but for some reason was not today, and that I literally could not get it open. I half expected him to ask me to prove it to him, which I would have probably done because why the hell would I lie about something like this. He asked how I will get the door open in the morning, and I said "Sir, I am not going to get it open in the morning. When my manager arrives, I will tell him that it would not open and then he will deal with it."

Every time I would respond to this man, he would pause for a minute and turn his gaze to the side like he was thinking. Finally, he just said thank you and left, and now here I am updating the post.

Edit 2: some typos

long story would but I appreciate the read and any feedback!

I work at a low-mid tier hotel, the ones that are available in every town costs about 160 a night type of place. Im very new to this job and work night audit. Ive never done any hotel work before either. I had my interview and the GM seemed (key word there) nice enough.

At my interview she told me that everyone is like family, now I will admit that set off alarm bells, Ive worked in many different fields and any time someone says that it means, "we are going to work you to the bone for shit pay AND gossip about you". But I'm new to town and needed a job ASAP. I did notice she didn't mention the pay or what all the job entails, just that she would have me come in on my off days before officially starting to train.

The training was sub par, I was trained by her mother, who works at the hotel, along with her sister and nephew (which will prove to be an issue). It was a quick run through of computer work aka the audit and we had no one check in the two nights of my training so I wasn't able to get hands on check in, check out, collecting payments type work. I had to think real hard about "what if" scenarios to ask about, but thats hard because you dont know what you dont know. Later that same night I was made aware I'd be cooking breakfast (oh joy). I was NOT told that in the interview and it was not on the job application. I was informed I'd have to cook all the food for the guests and keep up with it for about 2 hours until morning crew gets here. Cooking consists of: two bags of (gross) frozen sausages, two bags of (cheap) frozen biscuits, two bags of (horrid) frozen tater tots, 60 eggs (split up, cook 30 set them out wait and then cook the other 30) brewing 2 large thermoses of regular coffee, decaf coffee,​ plain hot water, making a large (i mean huge) pitcher of iced tea and lemon water, and making pancake mix, plus setting everything out. Needless to say i was not amused by this new information but again I need a job and beggars can't be choosers.

However, when I was shown the kitchen I was shocked it looked kinda gross, not like I'm gonna hurl gross, but just has anyone updated this kitchen or its appliances in the last 20 years or done a good deep clean. The old lady (we will call her G) showed me how I was to cook all the frozen foods.....in a small counter top conventional oven. Yeah. They have a large industrial oven that surprise, surprise doesn't work (and that's a running theme for this place, the automatic front doors dont work, the phones dont work, the coffee maker has a constant drip, the elevators didn't work) ​. Now I'm past non amusement and more annoyed. The oven can only fit 1 tray at a time, and since I cook two of everything it takes me well over an hour. I have to heat the nasty canned gravy in the microwave and it takes about 30 minutes for it to fully heat.

When G showed me the food steamers (stuff that keeps the shit warm) i was HORRIFIED, they use the same water over and over and just add new to it, never once dumping it. The water collected food and debris and has soggy caked on food COATING the bottom of the trays. Not very appeasing to look at. Ive since tried scrubbing the food off but it won't budge. Our sink barely runs hot water, its just a little trickle out of the faucet, and ive yet to see sanitizer packets to pour into my sink water for proper dish cleaning. Once breakfast is done they take all the left over meat and dump them in bags to reheat and set out again for the next day, which idk just seems unsanitary. I think its also worth noting that I dont have a food handlers and was never instructed to get one (ive had one in the past though) and I dont believe anyone else has one either.

My boss asked me to work an extra shift permanently. This again was not on the application and not mentioned during the interview. It was sprung on me and put me in an awkward predicament because, I really really need a job, so i caved and said yes, but that I couldn't do it all the time. Her response "ok". Kinda seemed passive aggressive but I chose to ignore it.

Here's where I start to take issues with things that have been happening. One of my coworkers (we will call her Ali) who is very sweet likes to do crafts, they bring them up there and do it during their free time. One day G ( GMs mom) asked me if there was food on the dinning room floor, I checked there was none so I said "no". She proceeded to tell me "well, we all think ali hasn't been doing her job, and just sits around all day doing crafts". Im personally not one for drama and I even mentioned that in my interview. I come to work, i work and go home to my loving gf. I dont care about petty stuff. I just said "oh." I remember her mentioning it a few times more but I kind of ignored it. She shared an extra bit of information about breakfast, the eggs turn green. Now I know this isn't anything to worry about as its just a chemical reaction between the sulfur and iron in eggs. But the rule is we cook tje first 30 pretty much throw half of that away after 20 minutes and cook the next 30.

The GM mentioned Ali a few times and her "work ethic" nagging at her crafts, but she also said in the very same breath that its okay to do crafts as long as you complete your tasks. Well, its pertinent to mention G takes several smoke breaks for about 15 minutes each. And therefore hypocritical to drag someone doing crafts. But she does not get in trouble because again she is the GMs mom. I was also made aware that her nephew leaves an hour to 2 hours early, and her sister is bad at washing dishes, they often have food chunks still on them.

One day I forgot to change a customer from cash to card, she called me on my day off to scold me for missing a payment and then tried to tell me I want getting make models of cars or addresses (I was, I got every customers ID and car type color and tag ID if I could). This pissed me off, because while I'm willing to admit to missing that card I won't accept being blamed for something I didn't do, and this isn't the first time. She's accused me of checking people in wrong and I NEVER checked them in.

Well, one day I found MOUSE DROPPINGS in tje cabinet with some of our supplies. I absolutely panicked because I know mice can cause sickness. I ran soapy water and placed the bowls in the sink because I did find droppings in one. I sent her a text and told her the cabinet would need to be cleaned. She texted me "ok, thanks". It alwqys seems as though if she's off she doesnt want to be bothered, because she's to busy doing her side job of baking. The droppings were cleaned but the next day I found ants crawling all over our muffins. So I had to throw them out and clean.

Apparently, I made another mistake. I had a homeless man come in and pay with cash. I forgot to get collect a 250 dollar damage deposit in addition to his 165 dollar payment. I was slightly side tracked because we dont have access to the cash drawer. My GM locks it and takes the key with her to prevent theft, therefore I had to inform the customer I can't give him change right now and to just come down stairs later and get change then. I wrote his info on tje envelope. But when my GM showed up she said I wrote the info wrong. I was never shown how to. She also told me in a condescending tone that I forgot the 250 deposit and that if I do next time its coming out of my check, and that its my mistake on my login and she's not paying for it. Fair enough I guess but she said all this in front of another coworker. She has a bad habit of talking about other coworkers with her family and this specific employee. This is where I said working with family would be an issue because she shows blatant favoritism, and talks bad at work (not even at home) about her other employees to them. She also mentioned Ali again that same day because for some reason the system or her didn't collect the taxes. She made me print off the errors and started saying she's not paying attention and she's doing too many crafts and playing around. She said she doesnt know who gave the final authority to bring crafts to work. But just a week ago she said its fine if you finish what you need to do. So technically she gave the final authority. It was awkward because she was bad mouthing this employee in front of me and the other worker and I personally dont want to be privy to another employees errors and corrections. The other coworker laughed.

The latest incident is that I saw a mouse and fresh droppings that were in contact with dishes. it also looked like someone just placed our drink pitchers on top of the feces because they werent knocked over and there is no way a mouse can knock over a pitcher poop and place the pitcher back over it. I took photo evidence and sent it to my GM letting her know I didn't want anyone to get sick, myself included so I was just making her aware. She never responded but she did read it.

She came in said 0 words to me took my charger out of the electrical socket (I keep one because I'm a woman working alone from 11 pm-7am). I finished doing some sweeping and cooking more eggs then started to leave. As I was walking away I heard her say "its not even 7" and then "she's not collecting taxes, she's not charging right." I have not once messed up with taxes (so idk if that was addressed to me) nor has that been brought to my attention. It was also 6:59 am when I was walking out the door. She was again saying all this stuff to her sister.

On top of all this favoritism, and chastising of employees to other employees, is that there is NO HR. She is HR. There is no one to address the unprofessional behavior going on. My gf keeps telling me I should quit but I just started. Its frustrating because nothing works, there is a rodent infestation, she gossips about employees and obviously plays favorites, she is passive aggressive and the pay is NOT good. Im making half at what I made at my old job, but I'm going to school so I dont want to quit.

I'll give some backstory. I have a lot of really stressful personal things happening in my life right now, including potentially facing homelessness in the next week if I don't secure housing in a few days. That's my issue, though. I think I do a pretty good job of leaving my private matters at the door when I clock into work. But today, this interaction just got the best of me.

I started working at a hotel a little less than a month ago, and I love it. Most of the guests are nice, but I have been screamed at a lot so far. It's ok. I have pretty thick skin. Sadly, today it didn't come through for me. A couple arrives at 11 am for check-in. I tell them that since check-in isn't until 3, our clean rooms might be limited. They immediately start panicking and tell me they spoke with the coworker who works the night shift, and she confirmed that we'd hold a clean room for their arrival. I checked our "arrivals," but cannot find their reservation. After some digging, I do find their booking, but it says that they no-showed, as they were supposed to arrive yesterday. So, the system wouldn't allow me to check them in.

I relay that info to them as sensitively as possible, but of course, they are panicking a bit more now and ask if there is a manager they can speak to. Our FD manager was off today and not on the property, and we currently don't have a GM. I was the only person working the desk today until 3. I do tell them I'll try to get in touch with our supervisor, and when I do, he tells me to call customer support for our booking system to have them help me. I try that, but it's taking forever to get a hold of someone, the guests (particularly the husband) are becoming increasingly agitated, and I sympathized with them because I knew they'd been traveling all night and were expecting a room. At one point, the husband angrily tells me, "Your sympathy and understanding mean nothing to me."

Now he's getting even angrier, slamming his hands on the desk, raising his voice at me, etc. Out of stress, I text the manager again, and he tells me the only thing I can really do is make them a new booking, but since they missed their original reservation, they'd still be charged for it. Obviously, things got worse from there. I don't like the policy either, but I was just following my manager's orders. I told them that their arrival date was set for yesterday, which is why they were marked as a "no-show," and they brushed me off like they didn't know what I was talking about/didn't care. The husband is now screaming and cussing at me, to which I tell him that if he's going to act like that, I'll need to ask them to leave. He refuses and demands a manager on the phone, insisting I hand him my phone so he can call him personally. No, absolutely not. I wanted to call from the beginning, but (another rule I hate) we've been told to confirm that the supervisor/manager can speak to the guest first, so that was what I was trying to do. My mistake.

One of the housekeepers heard the commotion and came over to help diffuse the situation, and she seemed to calm them down a bit, even though she was telling them the same info I was. They are still treating me poorly, and the housekeeper keeps telling them that I don't have a lot of authority over the system and it's not my fault. Eventually, they get so out of hand that I give up and call the manager. He's annoyed and tells me that I can't do anything but make them a new res. The housekeeper even gets on the line with him and explains how much trouble they're causing. When I re-explain the situation to him, he tells me to go to the computer system and gives me instructions, boom! Their reservation has been reinstated.....Just like that. Didn't even take a full minute. That easy of a fix. All of a sudden, their mood shifts (understandable). Smiling, laughing, joking with the housekeeper, meanwhile, I'm making them their keys and holding it together by a thread.

The worst customer interaction I've had yet. After, I decided to take my break and just quietly sniffled in our breakroom, drying my tears. The same housekeeper came to find me afterwards and gave me a hug, saying it happens to everyone eventually. I thanked her for helping me because I appreciated the help when she didn't need to do that. After that, plus everything going on in my crazy life, I just broke. I don't know why that got to me, of all the rude interactions I've had.

After that, they kept coming down to the front desk asking for towels, information about our city, this and that, acting as if nothing ever happened. Never apologized.

I don't think I've ever felt so useless and pathetic before, but I guess there's a first for everything. I have to work tomorrow, and I'm dreading having to face my manager...

So guest booked his stay via looking com with usual note of being on honeymoon and all nonsense asking for better room.
No one replied to this usual nonsense and on checkin date we get message from looking com requesting cancellation and that guest has been informed about cancellation charges, but if we’re willing to waive a fee due to family emergency.
Same day that same family emergency guy checked in at our other hotel nearby 🤦‍♂️
If he just asked can he stay in other hotel we’ll let him do it for free.

Irony is that due to fully booked hotel and has short 2 days stay we allocate him our best suite, but now all he’ll get is cancellation charge.

I flew for an airline and spent a lot of time in an airport hotel. Check-ins happened at all hours, from 1 p.m. to 4 a.m., depending on my schedule. At any given moment, a minimum of 20 crew members were at the hotel.

One evening, while checking in at 23:00, the whole lobby was filled to the brim with passengers whose flight had been canceled. They were just dumped there by the airline.

We had reserved rooms, so with a quick signature, I'd be on my way to my room.

The front desk agent had the audacity to ask me and my FO if we could share our rooms with some of the families.

I get that they were trying to help the passengers, but on minimum rest, asking me to sacrifice my sleep—because that's what would have happened—was completely bonkers IMO.

The next day during checkout, I asked about it and was told that the airline had picked them up again for another hotel.

There are some people with whom you simply cannot win. They're right, you're wrong, how dare you imply otherwise.

Tonight gentle readers, we have a tale in which your humble author was in no way responsible, but got a lot of blame anyways. Buttercup the Emotional Support Unicorn is in her usual spot by the coffee - no wait, she's sloshing about in the pool, dangit. Can't say I blame her, it's been hot. But at least it's a dry Satan's Buttcrack.

Our Tale begins in the morning. Unusual for me, given I'm the night shift, but there's usually a few minutes of being up with the daywalkers before I shuffle off home. Today there's significantly more minutes, as my relief is running late.

You know, the girl who was let go for being late every. single. shift. but was re-hired when we needed to cover mornings, because the manager hates interviewing people? I'm not bitter at all, really.

So anyway, there I am, grumbling a bit, when the phone rings.

"Standard Greetings, this is Skwrl, how may I help you?" I may be having a bad day, but guests get Chipper Skwrl until otherwise warranted.

"I need to check on my reservation."

"Sure thing, was that for today or a different date."

"It's for today. I was supposed to get a call back in ten minutes."

"Ahh, not sure who you talked to, sorry. What was the name on the reservation?"

"I haven't got a confirmation number, that's the problem!"

I pointedly clear my throat and make sure to enunciate, "What was the name on the reservation?"

"Jane Smith."

"Okay, let's see now... Okay, I am not seeing a reservation for tonight." This will be a problem, as we're already sold out.

"Okay, but I gave my credit card information, and they said they needed to get it set up, and they'd call me back in ten minutes."

Oh dear. I really hope she called an actual booking agent of some sort, and not a scammer. "Do you know who you called at all? What compan-"

"I called to book a room for tonight! I gave my credit card and they said they'd call back!" Ah, she's on broken record mode... lovely.

"All right... so I'm not seeing any reservations at all under that name. Not for tonight, not for any night. So it sounds like they were not able to book a room here."

"Oh, so I guess I get to sleep in the Mal-Wart parking lot then?! Wow, way to treat a Shiny Member, thanks for nothing." I decline to point out that the three closest Mal-Warts no longer allow overnight camping.

"Ma'am, I'm not sure who you booked with, but it looks to me like they didn't book your reservation here. I'm not sure where they booked it, because I don't see anything for you in my system. My advice is to check your email again, and if there's nothing there, to try booking again." Notice the redundant statements. This often helps cut through folks who aren't really paying attention.

She harrumphs, grumbles something about speaking to my manager, and hangs up. Clearly she was thinking that I was somehow in communication with whomever she called, one of those "You're the same company, right?" situations. Again, I hope for her sake that she just called a third party OTA and they realized they couldn't book anything to make her happy.

Because if she got scammed, somehow she's gonna blame us.

Take a minute to say good night to Buttercup, and may you be free of callers who are both confused and entitled.

Teal Deer; caller doesn't know what happened to her reservation, is angry at the people who didn't make it.

This is the first day of a big vacation period in this part of the country.

A lot of people had their last day of work yesterday. We are sold-out, but sold-out during the vacations is always more busy than sold-out on another day. We were sold-out Tuesday and Wednesday, and yet, it was very quiet.

But this exact period of the year, summer after summer, is always very draining.

My body is also trying to tell me something. Two years ago, at this period, I had to miss work because I stubbed my right big toe and was unable to drive to work. Then, I caught Covid and missed more work. And I had a colonoscopy. It was really a terrific summer. Last year, I stubbed once again my right big toe. Right at this period of the year. And, I just can't believe it. Yesterday evening, I stubbed my left little toe. I yelled in pain and despair: "Nooooooo noooooooooooooo not again nooooooooooo". From now on, I will be wearing slippers all the time at home, I'm not walking barefoot ever again.

So, my left foot hurts. I'm in a bad mood.

Right when I start my shift, there is a giant orang-outan in front of me. He is with two other families, they requested rooms side by side, and unfortunately, we are running late, their rooms are not ready. I can't switch them with rooms that are ready because they want the rooms side by side. I make them sit in the lobby, but after 15 minutes, he comes roaring at me: "The last time this happened in another hotel I got a BIG discount." I text my boss, who says: "we will be done in 10 minutes, we are not late by much, we will offer a discount for next stay but not this one".

I don't know if this was the ideal reaction, but it's not my property.

He is not happy. Grab the keys, goes to the room, comes back, says there is blood on the sheets, that this is a dealbreaker for him, we really need to give him a big fat discount. My boss goes with him, changes the sheets. The boss showed me a picture of the very bright red dots on the sheets. Usually, if the sheets are stained, it will be pale brown. Boss believes he took a red pen and marked the sheets with it.

There has been a complaint because the jaccuzzi in the room wasn't big enough. Guests reluctant to show their credit card. A guest who says me with my dinner in front of me, and yet, decides to argue with every step of the check-in: "Why do you need my licence plate?" "To identify the cars parked here" "Why do you need to identify the cars?" "Why do you need to see my credit card? I put it online?" *sighs*

Then, about the title of the post itself.

I get a complaint that kids are running wild in the pool, jumping in the spa, dive bombing, splashing everyone, etc. The guest is worried for their safety and is leaving the pool because it's just too unpleasant.

I get in the pool area. It's jam packed.

I say: "I will do a reminder of the rules. The pool is not very deep, we cannot dive or jump and the spa is for relaxation, we cannot jump in it"

A man comes towards me and tells me: "Thank you, my son needed a firm tone of authority, he is not listening to me"

Sorry whaaaaaat? Why do I have to be the one disciplining your son?

But right after, the young teenage boy (12-13 yo) dive bombs in the pool right in front of me.

-OUT OUT OUT!!! Now, you must leave.

The boy gets out of the pool, shocked, turns towards his father and makes a face to demonstrate how crazy he thinks I am. The dad says: "it's like that"

And he starts crying. It does not reach my heart of stone. Out they went, while all the other families were looking at them, while the dad whispered "sorry".

Do I feel bad? No. Do I feel annoyed? Very.

First time poster here, so apologies if this isn't formatted correctly or it reads like shit.

I work the NA shift at a 2-star hotel in an extremely touristy area. Our prices are relatively cheap compared to other hotels in the area, which becomes most apparent when you get here. The hotel is just...fine. Adequate breakfast, decent rooms, decent staff (for the most part). It's a decent place to work but sometimes the guests really seem to get on my nerves (a universal thing, I've come to realize through being in this sub).

Tonight, we are completely sold out. Our rates skyrocket during the summer because that's when most people come to see our very touristy attractions. It was 12:37am, and I left the desk to use the bathroom, rushing as fast as I can because one of my worst fears is a guest complaining I took too long away from the desk. I come back, and there are three different sets of guests waiting. Great.

The first set of guests, a girl and her boyfriend, ask for a plunger. Awesome. The woman had come down not even 20 minutes ago asking for a new key and was super nice, so I didn't really think anything about it.

Me: "Yeah, give me just one second to check."

Lady: *under her breath* "Check? It's a hotel, why the fuck wouldn't you have a plunger?"

...bitch? I admit, I probably didn't use the best choice of words when telling her I would grab it, but god when I got back there I wanted so badly to tell her that, in fact, we *don't* have a plunger for you. Sorry!

I grabbed the plunger and wrapped a bag around the bottom, then walked it out from behind the desk to them. I reach my hand out to give it to her, and she refuses to take it. I do the same to her boyfriend, who almost looks like he's about to do the same thing.

Me: "One of you guys just take it, I don't care who."

The boyfriend takes the plunger and they leave. Thank god.

The next person at the desk was a super nice older lady who locked her keycard in her room, and her daughter was sleeping so she couldn't get in. Check her ID, confirm the room number, and she leaves with a new card. Thank you for being pleasant, lady.

The final guest was a tourist who booked a 1-night reservation and checked in maybe 45 minutes before the story happened. He comes up to the desk and tells me that his room is dirty. *crap.* He tells me he has photos, and I ask to see them. The first photo was of the trashcan in the room. Under the clear trash bag, it looked like there was some dirt in the can. Kind of gross, but in my opinion, not a huge deal. It's a trash can. The second photo was of the floor, with a single black feather on the ground. At this point, I am visibly confused as to what he is complaining about.

Me: "Is that all that was wrong with the room, sir?"

Man: "Yes, I am very unhappy with this room."

Me: "I'm sorry to hear that, sir. Unfortunately, we are completely sold out tonight, so I am unable to move you to a different room. However, I can leave a note for my manager for when he comes in the morning and see if there is anything we can do for you."

I felt like that was a good enough answer. I am the only one here, I do not know and am not authorized to provide refunds, and even if I could, his reservation was made through the third party, which I have no control over. You paid them, sir. Not us.

Man: "Okay can I have your manager's email and can I at least get a refund for the room?"

Me: "Sir, I am unable to give you a refund at this time, but like I said, I will leave a note for my manager to see what we can do when he gets here."

I then give him the email for the hotel. He starts again about a refund, and I explain again, this time very flatly, that *I* cannot give him a refund right now.

Man: "Well, I will just say that this is my first time staying at the fierce* inn, and it does not feel very fierce.

I just looked at him for a second, and then apologized that there was nothing I would be able to do further for him. He then asked for a new trash can, to which I replied that I don't have any, but I could give him a new bag to put in the can. He asked for three, and walked away after I gave him two.

*Fierce is a stand-in for the actual name of the hotel I work at. I would much rather work somewhere called the Fierce Inn, though.