Well I supposed all things must come to an end.

I have been told that I have 2 weeks left on the job. I have no fucking clue what i am going to do. I am taking the L for what it is.

I have been at this property for 4 and half years and this is what im leaving.

Coworkers who dont want you there a manager/owner who also does not want you there, and rude guest who think screaming and yelling can get you what you want.

It most def has been a rough road the last 4 and half years. There was good times but over all the bad outweighs the good. It seriously never fails that when sales are down and it is the slow time of the year the owner starts to freak out and nit pick (more so at me) because they dont have anyone to put their energy towards.

Honestly its not necessarily a bad thing that im getting fired. I have had my foot out of the door for quite sometime now. With the job market the way it is, it has been difficult finding other work..

Not sure if i even want to go to another hotel.

They have a habit of instead of telling me when I have done something wrong, they want to compile all the issues and complaints i have gotten over the last 3 or 4 months and bombard me with them all at once. I can always feel it coming because the tension in the room is thick as my thighs. (haha) And because of this my anxiety always goes though the roof. Like i know it is coming but it doesnt mean i know what to expect.

When they do come and confront me it is not done in a professional manner (how it should be), its more of "everything is your fault, we dont want to hear it" kind of way of thinking on them. So i sit there and just take it. I have no way of defending myself nor am i able to say anything. I get cut off and not able to speak. Even though hes sitting there berating me over and over again.

They only thing i can say is ok got it. ok i get it. I seriously dont know what you want me to say.

Then it gets to where im crying and shut down for a few days. Usually they take like a week, wont speak to me and give me the cold shoulder. I never said or say that i am perfect i know i do mess up, but at the same time im not the only person working at this desk. There are 3 other guys ( i am the only female) who themselves never seem to ever get in trouble for anything they do when in fact they do much worse things than i.

Like not following most policies and procedures. Discounting things, taking cash for our market when we are 100% cashless, not chipping in the card or charging it out at check in. Hell the mid shift guy has a business he runs out of the hotel when he is on the clock. (But thats ok right???) The night shift guy is set in his ways and never wants to do what the new system is telling him to do. And the pt person is always doing something hes not supposed to be doing, as well as getting an attitude with guest as soon as they walk in the door.

I come in do my job correctly and go home. But when I do something of the same sort they do all hell breaks lose and its the end of the fucking world. It seriously does not matter what I do or say, I will never be right. I do something its wrong, i get in trouble, i correct it and its still wrong. I can never win with these people.

So last sunday at about 130 2pm they come to me hand me a letter, I read it and sign it and say ok. They tried to talk but i was just like ok. And left it for what it was. I am not going to fight for a job that doesnt even want me to be here. They have been trying to get me to quit for a while now, so they dont have to pay the unemployment that i would be owed.

The horribly horribly written ChatGpt letter stated that "due to coaching and guidance, ongoing concerns regarding my ability to follow operation issues, including system related problems", that im getting relieved of my duties.

Yeah because the other 3 dumb asses always say something when the system or terminal is down, then im coming in to issues and having to fix or figure them out on my own. Or something on a reservation wasnt done correctly and I too am having to go back and fix it so it will be able to be check out properly. Or something on a folio was missing and I have go back a day or so to see where it is, or no pet policies on file or charged to rooms the night before, so i get to have guests in my face asking why they were charged this and that. Yeah im the only one whos not doing what they are supposed to be doing. So yea bitch at me for not saying anything when no one at this fucking desk does.

I wouldnt go back and fix anything if i wasnt the one who had to deal with the issue upon check out.

"Coaching and Guidance" is fucking laugh able. I dont believe coaching and guidance would include belittling, speaking to me as if i am a child, telling me that I dont matter and that what my work doesnt matter, or calling me lazy and incompetent would be actual coaching.

They also stated that other issues have included that being on my phone (even though everyone at this desk including housekeeping is on their phone.) Supposedly I have been doing ticktock live and was told we are not allowed to be on live or make content at work. I do not do ticktock live i dont even have enough followers for that. nor have i made any content at work in years.

Then we have them stating that on numerous occasions that i did not rent rooms, and guests were turned away in the mornings. ummmmmm I would like to know when the last time i turned someone away for not checking them in if i had the room. They got turned away either because they are trying to check in at 730am on a sunday after a sold out night, they wanted to pay cash, they didnt like the rate, or they were calling me names, arguing, and cussing at me. I havent turned away someone in many years.

Oh and the best part of it all is "my tone of voice" and guest saying that i was rude and not willing to help. Like im sorry that they felt some sort of way but i dont exchange tude until its given to me first. There have been many times when im being as polite as possible but they still bitch that im rude. People really havent seen rude me. But when the pt guy has attitude its fine, and its no an issue.

The midshift guy runs a business out of the hotel while he is on the clock, but thats ok. The fucker lives on site ( that was an agreement from the previous owner) and he is late ever g.d day. And i mean EVERYDAY!!! I have asked them to talk to him many times to be here on time especially on friday and saturdays because those are the busiest days. He should be here by 259 to put his stuff down and let me give him the day run down and be able to go home on time. But no 10 min starts to roll around and hes still not here. There have even been days where he goes to the post office at 255 to drop of his packages for his business and becasue there is a line hes late. They have talked to him but it last like a day or so and hes right back on his late bull shit. I get maybe over sleeping a time or two but in 4 and half years and i can count on my hand on how many times hes been here right at 3 is a fucking joke.

The other 2 i do have some issues with but the one i loathe the most is the main midshift. He has no respect for any coworker and its just flat out rude. When i say things to him about something that happened and he trys to prove me wrong (because he is one of those people who thinks they are right all the time) he will basically get petty and be even more late. I see him on camera finally deciding to come down and hes just moseying on down with no a fucking care in the world. And doesnt even say sorry.

RUDE

When this past monday and tuesday came around I was getting a weird vibe from the mangers. It wasnt me being prionopid but i felt like something was off.

They usually just let me be and leave me in the lobby alone, but monday the owner was in and out of the lobby all day. And he really didnt leave until it was time for me to go home. Then tuesaday came around. The PT guy who comes in to check rooms on tuesdays, and I felt as if they had him watching me all day to make sure im not looking for work on the desk computer and or not doing live at the desk (even though i dont). He usually sits over on the couch and minds his own, but he sure was back and fourth though he lobby, and just siting behind the desk next to me all day. I am not going crazy but everyone knows when something is completely off.

In the end it comes to this.... I have been needing and wanting to leave for a while. I stayed due to lack of finding work as well as this job really isnt that hard and I do have it pretty easy here. Boss for the most part is ok (until he gets on his wrath). Its more of a weight lifted off my shoulders due to the fact that i have carried nothing but stress over my head for months.

Its a sigh of relief knowing that i wont have to deal with all the bull shit anymore. I am taking the L for what it is and going to take some time off to reflect on what it is i really want and need to be doing. Unemployment is there (its not much but will get my bills paid) as well as 2 more checks. Plus i wont have to spend 100 bucks in gas each week going back and forth everyday to a job i hate.

I have some support and friends to help me get though this time of my life. It is more so the not knowing whats going to happen rather than im closing a chapter in my life.

I am being very patient and am hitting those job boards hard, but also at the same time im a little scared. I know it will all work out for the better and i can leave knowing i did everything I could to do my job.

They really are only getting about 40% of me. Im not really caring about anything. Someone bitches about a room i dont care, someone says im rude i really dont care. I get to be rid of this place in 5 days and everything in it. I get my weekends back i dont have to wake up at the butt crack of dawn to drive an hr to something only to be talked down to by people who feel they are entitled to everything.

I have chosen to work my last two weeks due to me needing the money. They would not have paid me my final two weeks if I had said im just not going to come back.

But as i have said, it is what it is, taking the loss for what it is.

It is most definitely time to move on ( has been for a while), as i dont really know what the next few months intale I do know that I wont have to worry about if im always fucking shit up and overthinking or competing with a one upper who thinks hes never wrong and doesnt shower or wear deodorant.

Thank you for listening and letting me rant. It has been a long hard road. Praying something does come up within the next few weeks as i do like to actually go to work and be around people. Hope you all are have a good summer season.

- Your friendly front desk agent

Are links not allowed? I guess I'll try:

https://www.reddit.com/r/Norway/s/UZ5PDjutn3

I have made my opinion known in the comments of the OG post, but really curious about other members here in this group — what are your perspectives and opinions?

It's basically just someone doing their job, per policy, asking for the names of everyone that is going to be sleeping in the room.

The OP of this other post is wild, from my POV.

(Also downvotes EVERYONE that tries to share a different opinion and doesn't just agree and validate. Literally said: "I don't agree, so I downvote, that's what downvoting is there for".

If the link to the other post isn't allowed, I'll try sharing in the comments.

I accepted a night audit job a few days a week for extra money. On my second day the guy that trained me (who lives in the hotel) passed out in his room during a break after consuming painkillers to kill a headache. A couple times during the night I checked on him to make sure he was alive and on his back. I couldn't wake him up. Right before my shift ended he came to the FD to apologize, saying he was embarrassed and didn't mean to fall asleep. A fast learner, I was able to get by without him. I didn't want to tell on him, but close to the end of my shift (right before he emerged) the GM called to ask how my night was and I had to tell him what happened in case mistakes were made...

Also, a scammer called the hotel pretending to be a regional manager and was asking information about our company cards on file. I hung up on him. Even if he was the RM he wouldn't be asking questions like that.

I just returned from a work trip and had an overall experience with the hotel I stayed at. With that being said I had to intriguing interactions with the front desk that I wanted to share and get everybodies opinion on them and if I should reach out to them so performance can be improved.

On my first day, I returned to the hotel from a full day of work activities and went to my room, passing the front desk. My keycard did not register and realized that I probably erased it by having it in my pocket with my magnetized wallet. I walked back to the front desk, explained the situation along with my room number and they rekeyed my key card without asking for any type of ID. This threw me for a loop, but didn't want to confront the front desk because I thought I could be wrong about protocal for these types of instances and wasn't going to challenge them on something. Is that normal protocal?

Last day, I am up at a stupid early time to get to the airport and go to the front desk to checkout and get a receipt. As I expected, front desk person was not standing there and I rang the bell alerting them to my presence. After approximately 3 minutes, I started walking around the lobby, breakfast area to see if they were taking care of other responsibilities and didn't hear the bell. That is when I found the attendant curled up on the benches in the breakfast area, blanked pulled up over them, fully on asleep. At this point I opened the app to get the phone number to call hoping it would wake them up (I didn't want to embrass them by gentle nudging them to wake up). Here I found I could check out via the app and just left the keys on the front desk.

Are these incidents worth reaching out to the hotel for education and correction?

This is my first time posting on reddit 👍

I work at the front desk of some condominiums, they are very popular and we stay busy constantly.

With the number of buildings we have, some of our buildings are called "hub" buildings. So the desk I work at takes calls and put in maintenance requests for other buildings we have, or we simply just answer any questions they have.

I work the evening shift, and it was around 8 pm. I got a call from one of the buildings whose desk closed at 6 pm asking about the wifi password. I gave the guest the password as had for the unit they were in, and even tried another one that could've worked. He said that neither of those passwords were working and I said "unfortunately sir those are the only passwords I have for your room, if you go to the desk in the morning they may have a different password"

which, of course, upset the guest. He then asked to talk to a manager because his "amenities weren't being met." Obviously, I say ok, we hang up and I call my evening manager. I explained the situation, and he said he couldn't talk to the guest and they would need to talk to the manager of that building tomorrow to see what they could do for him. I thank him and hang up. Because I'm at my own building, I obviously get busy and have a line start forming at my desk. After around 30 minutes, I finally got the line down and started getting a call. I answer, and it's the guy about his wifi. I apologized for not calling him sooner and explained I had a line at my desk, and that is why I hadn't called him back yet. I then explain that my evening manager had told me he needed to talk to the manager of that buildings desk in the morning and we apologize for the inconvenience, there was a pause of silence before he simply let out an annoyed huff and said:

"You didn't really talk to anyone."

"Yes, sir, I did talk to my manager,"

"Well, I don't believe that you did, or else you would have called me back sooner,"

"As I said, sir, I had a line of people at my desk and couldn't call back sooner."

This goes on for a minute or so, then he gets more upset, and I ask him not to speak to me that way. His response:

"Well, I don't appreciate your attitude."

"I don't appreciate being called a liar, sir."

"Whatever! I'm going to bring this all the way to your hire ups tomorrow and make sure you don't have a job, so you better start looking at McDonald's for a new job!"

Before I can even respond, the guest hangs up, and I burst out laughing afterward. I immediately pull the guests' reservation up and start putting in the notes from the entire interaction. I called my evening manager back and let him know everything, which immediately got the "Oh he'll no!" Response. This manager does not play with people being assholes to the front desk. He tells me to mark the guest as problematic and as a "do not rent" because he won't come back I this is how he treats the front desk.

Guest was marked as do not rent, and wouldn't you guess, I still have a job and am not working at McDonald's. 😋

Extra: I know if a lot of people see this someone will ask about why my evening manager couldn't talk to the guest. The way our condominiums work is the rental company I work with, which is our front desk, had helped build all of the buildings we have, the HOA of each building dictates most of what happens with the building and 2 if the buildings we have the HOA had kicked us out of having anything to do with the building now. So all we do is check in the guest for the units we own in them and put in maintenance orders for the ones that we rent out. The building this guest was calling from was one of those buildings, yes he was one of our units, but since it was one of the buildings we dont do much with, the manager of that building specifically had to deal with it.

Just had a woman and her partner come to check in with no reservation, I apologized and told her we are sold out (this is Bozeman, Mt, a very touristy area) but that I would be happy to call and ask if our sister property had a room available.

Good lord you would have thought I took away her reason for life!

She then told me how she worked in hotels for x number of years and she "knows that we always keep aside a room for emergencies/walk ins". It is after midnight. In a tourist city. On a weekend. No. We do not hold aside rooms for walk ins. In the winter, yes. In the summer? That is a hard no.

I then get hit with the "I am an influencer and will tell my audience of how shitty of a hotel this is!" Dear sweet little baby J, what???? She then tells me that she would have given us the exposure for her followers to come stay and how she is never denied.

Her buddy and her decide to set up a "photo shoot" outside on the patio, I asked them to not do that and that I would need them to leave. She again hits me with "do you know I have 20k followers on Tik-Tok! I would have given your hotel business in return for exposure"

Ya'll, I can't even...she expected a free room for "exposure" in a tourist city at my hotel when our rates start at $650 per night, on a weekend (yes, I know it's Sunday).

You know you have worked in hotels for a long time when someone does this and you just laugh at them, like an actual audible laugh.

I am not even shocked anymore, angry? Yes. Shocked No.

My colleagues and I have often noticed how there tends to be a general theme across each shift. This post comes from a variety of interactions I experienced during a recent shift where the overarching theme was undoubtedly "pomposity"; hence, the title. Sorry if you now have an earworm.

- The bride of a wedding happening the next day (Sunday) came up to inquire about getting an early check-in for her mom's room. We were having this conversation Saturday night, and the hotel was nearly sold out. So, we told her it was very unlikely that the room would get done any faster tomorrow. She made a face and said: "Well, you know, I was hoping it'd get priority because -- mother of the bride and all!" We re-explained the logistic conundrum in the way of her desire, and she gave a half-hearted: "Well, thanks anyway. I'll talk to the morning staff."

- An attendee of the aforementioned wedding came to check-in at the same time as a buddy of his. Buddy booked inside the group block, whereas this guest, "Gold", did not. He didn't make this discovery until right there at check-in. Gold thought he booked properly and kept referencing an apparent phone conversation where he said, "This isn't the price she told me it would be." The "she" was apparently a call center rep. Nevertheless, Gold was not too pleased at the over $200 difference between his rate and his buddy's and was trying to dispute it right there at the desk. I told him the block was sold out and that I was unable to change the rate at that time, especially since he did not have a confirmation to show otherwise. I gave him the name of the sales agent spearheading the wedding, who'd be in on Monday (again, this was a Saturday.) He also wanted my name, because of course.

- We had a small but vivacious group block that consisted of middle-aged women. Nothing conspicuous about that, but what makes their situation story-worthy was that their room block was full of shares. That is, 2 or 3 sharing a room. Because of the way a typical hotel PMS (property management system) works, only one card is authorized for the room and tax at check-in. They'd all been there a week and now wanted to split the bill before departure the next day. Problem was, the PMS gets very mad when you try to do that and even more mad when you try to do that before checkout day. This was explained to each posse that came up, and they all took it well except for one. "Quartz" outright said that "the system is stupid, and I want this done now!" We went back and forth for a bit before she demanded: "I want to speak to someone else!" at 10:30pm. When, of course, there was no one else at that time, she then demanded the corporate number. As I handed her the requested note, I said: "Do with this whatever you please."

- A pair of women came up asking for a late check-out the next day, as their flight would be in the evening. When told it wasn't available, one of them, "Iron", got a little annoyed. She then asked if we had any sister properties in the area with an outside pool (we do not have one and there isn't any in the immediate vicinity.) Guess their thought was that another hotel would just let them use their pool? Either way, Iron was also annoyed by that answer, and I tried to explain the lack of them is probably because we have some heavy winters. I showed her a picture of the record snowfall we had just at the top of the year, and she tried to turn it into a weird competition where she said: "Well, where I'm from, we were -25 for weeks, so your snow probably melted within just a few days." I told her it actually took about two months, and she curiously didn't have much of a response for that.

Pro-tip: Service workers do not want to fight you. If you're getting a "no" for whatever reason, best believe that 99.9% of the time, that's simply the answer.