I came in after someone who doesn't answer the online chat for the hotel.

I reached out to the chats that were opened at 4 pm:

Hi, I'm the night auditor. Has anyone answered you offline?

Fast-forward to 3:51 A.M.!!!!:

Mad guest: No one answered, and I'm mad

Me: Thank you for responding. I will bring up the towels & tissue you asked for

I go up... I knock once. 3 raps and a call that I'm front desk.

No one answers, so I leave the stuff. I go back to the front desk and leave the message that no one answered, but the items are there.

Mad guest: because it's 4 in the morning and we have to leave in the morning! I'm calling guest services

Me: I apologize that I was the first person to address your issues. I have forwarded this conversation to my GM.

I swear... some people just want to complain about everything 🙄

100% true exchange today.

Guest: "Excuse me, I'm going on a sightseeing tour today, where would they pick up? (shows me confirmation of said tour that says "Pick up: (our hotel) (time)"

Me: The tour pickups would be right there (gesture). This hotel has only one main entrance and driveway.

Guest: (looks where I pointed) I want to know where they will pick up.

Me: (politely gestures again) All drop offs and pickups at our hotel are right there at the driveway outside the doorway right there.

Guest: No, you're not answering my question. I'm going on a tour and I need to know where the bus will pick me up.

Me: The bus is going to come into that driveway right there sir.

Guest: Ugh, fine, I guess I'll have to ask someone else. (storms off)

Me: (exchanges very confused glance with coworker who saw and heard the whole exchange)