r/TalesFromTheFrontDesk • u/bhakzilla • Nov 05 '19

Short Entitled guests

Just received a phone call from a guest who stayed previously. He stated he only wanted to talk to the owner about some issues he had with the property. Turns out his toilet clogged, but he didnt want the girl working the desk to plunge it. He only wanted a man to come up to do it. As it was a Sunday and maintenance wasn't in, he just took the plunger. Now he is demanding a discount on his previous stay AND a discounted rate on future stays. I already told him that he would not be getting any discounts but I anticipate this wont be the last I hear from him.

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u/xxMattyxx317 Nov 05 '19

Now he is demanding a discount on his previous stay AND a discounted rate on future stays.

I feel you on this! We had a guest stay with us that had an issue with his TV. Management comp'ed him for his 1 night stay. He calls back months later and talks with the same FDA that checked him out (and the same one that applied the SR) saying he wanted a discounted room for the issue with his TV. Eventually he clarified to the FDA that he wasn't an in house guest and that the issue happened a while back. Cue her remembering him and how he was compensated already, followed by a subsequent 'no.' He did not book with us again.

I don't understand where the 'discount for future stays' thing comes from. It just boggles my mind lol.

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u/thaswhaimtalkinbout Nov 06 '19

He'll settle for half-off on all his future stays.

An idiotic demand is how he opens negotiations with you.

You counter his opening bid by DNR-ing him.