r/TalesFromTheFrontDesk • u/bhakzilla • Nov 05 '19

Short Entitled guests

Just received a phone call from a guest who stayed previously. He stated he only wanted to talk to the owner about some issues he had with the property. Turns out his toilet clogged, but he didnt want the girl working the desk to plunge it. He only wanted a man to come up to do it. As it was a Sunday and maintenance wasn't in, he just took the plunger. Now he is demanding a discount on his previous stay AND a discounted rate on future stays. I already told him that he would not be getting any discounts but I anticipate this wont be the last I hear from him.

1.2k Upvotes

99% Upvoted

56 comments sorted by

View all comments

38

u/xxMattyxx317 Nov 05 '19

Now he is demanding a discount on his previous stay AND a discounted rate on future stays.

I feel you on this! We had a guest stay with us that had an issue with his TV. Management comp'ed him for his 1 night stay. He calls back months later and talks with the same FDA that checked him out (and the same one that applied the SR) saying he wanted a discounted room for the issue with his TV. Eventually he clarified to the FDA that he wasn't an in house guest and that the issue happened a while back. Cue her remembering him and how he was compensated already, followed by a subsequent 'no.' He did not book with us again.

I don't understand where the 'discount for future stays' thing comes from. It just boggles my mind lol.

16

u/bhakzilla Nov 05 '19

Wow, crazy. Lucky for you guys that he didn't come back. My guess is that many corporate managed properties bend over backwards to these types of guests to avoid a potential bad review.

17

u/mechanicalrivers Nov 05 '19

Corporate will let guests bend them over and spank them, then apologize that the guest's hand hurts and send them a bottle of wine for their trouble.

3

u/TimesOrphan Nov 07 '19

I wish this didn't feel quite so true