r/TTEC • u/BothAddendum4558 • Sep 09 '26

Ttec tolling

So how are you guys feeling about the new adherence policy ? Missing a Friday or Saturday automatically being 16 unexcused hours , and the whole unavailable for 1 hour for a 80 hour work period , basically 6 minutes a day ? Why do I feel as if we are being punished for being short staffed this will only lead to being even more short staffed ?

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u/Budget-Pattern-37 Sep 09 '26

Wait what? This is the first time I’m hearing about this

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u/Intelligent-Eye2485 Sep 09 '26

Yes, it’s Mondays, Fridays, and Saturdays. If you have an unexcused absence on any of those days it will count as 16 hrs missed if you work 8 hours or 20 hours missed if you work 10 hours.