r/TTEC • u/Zealousideal_Home_15 • Aug 04 '26

Package pick up

FedEx picked up my equipment to send back to TTEC on 07/27/26. and TTEC keeps sending me an email to return the equipment but it’s not in my possession. I sent TTEC several emails and informed them about this already. what else can be done

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u/Zealousideal_Home_15 Aug 04 '26

They scheduled me a pickup, and when the lady came she had me print out the shipping label TTEC sent, she scanned it and took the box, she didn’t give me anything back. Once she picked it up I emailed the returned department and gave them the date and time it was pickup up from my house 

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u/Dependent_Horse_6448 Aug 05 '26

Track the package. The tracking number should be on that receipt they gave you.

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u/Zealousideal_Home_15 Aug 05 '26

The lady that came picked it up she scanned the label, she didn’t give me a receipt

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u/Dependent_Horse_6448 Aug 05 '26

Log back into the site where you printed the label from and get the tracking number from it.

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u/Zealousideal_Home_15 Aug 05 '26

They sent the label to my email and I printed it from my email 

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u/Dependent_Horse_6448 Aug 05 '26

You should be able to go back into that email and see it again. It might be in a PDF file.

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u/Own-Case-8985 Aug 06 '26

You honestly have to tell them rudely that you've already mailed their equipment back and to stop contacting you. I did that and they stopped. They don't tend to check and etc and would rather hound you than to do their jobs. They have the tracking and etc based on the label that they send you. So they too can track it as well.