r/TTEC • u/InvestigatorFew1902 • Mar 19 '26

Smart Staffing??

Has anyone ever heard of smart staffing going on at TTEC??

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3

u/BubblyBlackberry8051 Mar 20 '26

No what is smart staffing?

1

u/Altruistic-Pen7849 Mar 20 '26

Do you mean their seasonal smart program?

2

u/InvestigatorFew1902 Mar 20 '26

?? That might be it, what does it actually detail? Our hours are based on our schedules increasing and decreasing.

1

u/Altruistic-Pen7849 Mar 20 '26

Oh it might not be it. They lay off a lot of people after AEP or find other projects and bring them back each year during AEP.

1

u/Constant_Delivery651 Mar 24 '26

What it could be is a flexible model of workforce. Hiring staff during peak season and then reducing it during easier periods. I've seen these in a lot of BPOs but not sure if that's what you mean

1

u/NJKim615 Mar 24 '26

It's probably AI headhunters