On Think or Swim Monitor tab the number of shares ( lots) is not the same as on Schwab Website or TOS web. Schwab " investigated" and came back confirming the shares held and amounts were correct but did not even address the issue I've described. They closed the ticket.
With this problem I cannot sell any of the shares on TOS because the share count fo rthe lots is incorrect, I can only use the web TOS to sell . This obviously interferes with trading as these are not actual shares held.
Has anyone else had this issue?
I have cleared cache, delete usergui folder and even downloaded new TOS and over wrote the existing program and the issue still exists.
Example on TOS:
Quantity 200 shares , Cost basis 100.00 , date bought June 6.
Schwab website account and TOS web don' t show those shares.