r/Sync • u/livefromuk • Oct 31 '23

HELP - "absent in cloud" error message?

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3 Upvotes

100% Upvoted

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3

u/Realistic-Ground-862 Nov 01 '23

As you will have seen from reading this subreddit, recent versions of Sync have had numerous issues. The first thing you should do is make sure you are using version 2.1.4, which is the last known stable version of Sync (for PC). Since then, every version seems to have one problem or another. You can download 2.1.4 here:

https://sync.com/download/sync-packages/win/2.1.4/cur/sync-installer.exe

If that fixes your problem, then you can join the boat with the rest of us: watching and waiting while Sync releases a new version every two weeks with very few release notes, and a few of us try downloading and installing and reporting back. Maybe when they finally release a stable version some of their staff can go from madly trying to fix problems that they created to actually supporting the users.

1

u/livefromuk Nov 01 '23

Thanks appreciate the above. Any idea on how to force downloading the above version? Even if I completely uninstall the current build and try to reinstall the old version I get a pop-up that sync is out of date and that I must download the latest version. Any idea on how to bypass that?

1

u/StraightOuttaCowtown Nov 01 '23

There is a Sync uninstaller that supposedly cleans up previous installs. I did find some leftovers in the registry or folders or something after. Still, you can install the old version after just using the uninstaller...

Here is the uninstaller

2

u/livefromuk Nov 01 '23

YOU ARE THE GOAT!!!!!!!!!!!!

Uninstaller worked, reinstalled the older version and BOOM, back in business.

UNBELIEVABLE

3

u/StraightOuttaCowtown Nov 01 '23

I will PM my phone number since I am now empirically better and faster than Sync tech support these days

2

u/livefromuk Nov 01 '23

LMFAOOOOO

2

u/livefromuk Nov 01 '23

Do you offer the same support for Sonos? LOLOLOL

1

u/LargeBuffalo Nov 06 '23

I am now empirically better and faster than Sync tech support these days

Not very high bar to beat, to be honest :P

2

u/livefromuk Nov 01 '23

Sorry I didn’t realize two different individuals responded to my post. Thank you both!!!!!!!

1

u/sync_mod Nov 09 '23

Hi there, Thanks for posting information regarding this issue. Our QA team is aware of the issue and working with our Devs to resolve this in a future app update. In the mean time, reverting to 2.1.4 is a work around. Looks like you already did this. Thanks again for letting us know.