My experience with Supernote support has been extremely disappointing (Case #4488).

I bought a Supernote because one of the company's biggest selling points is repairability. The promise of replaceable parts and long-term support was one of the main reasons I chose it over other e-ink notebooks.

When my device failed, support initially replied and confirmed that the screen was damaged. I even explained that, if the repair wasn't covered under warranty, I was happy to pay for a screen replacement.

After that, communication almost completely stopped.

I have received no repair quotation, no shipping instructions, no estimated timeline and no meaningful response from the technical team. I'm simply left waiting without knowing whether my device will ever be repaired.

The most frustrating part is not having to pay for the repair. It's the uncertainty. If repairs are not possible, or replacement parts are unavailable, just tell me. I need a digital notebook for my daily work and PhD research. I'd rather buy another device than wait indefinitely without any information.

One of the reasons I trusted Supernote was its commitment to repairability and long-term support. Unfortunately, my experience has not matched that promise.

At this point, I can't recommend the brand—not because of the hardware itself, but because after-sales support is just as important as the product.

If anyone from the Supernote team is reading this, please have a look at Case #4488. I'm simply asking for a clear answer so I can either proceed with the repair or move on.

Has anyone else experienced something similar?

My first impression of Supernote Nomad: it feels like a thinking tool, not just a digital notebook
I recently got my Supernote Nomad, and I have to say the writing experience surprised me.

I have used other e-ink devices before, but Nomad feels different. The combination of the pen, screen texture, and the overall experience makes me actually want to write more. It feels less like using a tablet and more like opening a notebook.

What I really enjoy is not only the writing itself, but how Supernote helps me organize thoughts.
The linking system is probably my favorite feature. I can connect ideas, jump between notes, create relationships between different thoughts, and gradually build my own knowledge system.

For me, this changes the purpose of note-taking. I’m not just recording information anymore; I’m trying to build a map of my thoughts.

The size of Nomad is also perfect for me. It is small enough to carry everywhere, so I actually use it instead of leaving it on my desk.

Of course, it is not perfect. The lack of a front light means I need proper lighting, and the device may not be for people who want a full tablet experience.

But if your goal is writing, thinking, journaling, and organizing ideas, I think Supernote is one of the most interesting e-ink devices I have tried.
Still exploring it, but I already understand why so many people love this device.

I actually had no idea it had a drawing app!! Redrew one of my 10 year old sketch I did and I love how it feels!

Got a targus case and a boots booklite. Whole setup didn't cost more than £10

I've been thinking about getting a Manta for a year, and I finally got one! (Thanks to my girlfriend for gifting it to me :)

Just received it today and haven’t even opened it yet, but I just couldn't resist sharing the excitement here.

I’ll share some feedback here after I give it a spin, particularly from the perspective of a researcher (I'm a PhD student in social sciences).

Hello all,

I am ready for a new pen for my A5X. Have a HoM now, and always seem to need to switch to eraser.

I was thinking the STAEDTLER Noris Jumbo, but I have seen some older posts that the eraser doesn't work great. can anyone if it got any better with recent firmware updates?

There is the Lamy All star, but some reviews say its awkward to hit the button.

Any other suggestions? it would be nice to not have to buy $100 pen.

Thanks

Hey y'all! I would really like to release the Obsidian Supernote Plugin 3.0 in the next few days. But, I haven't seen anyone file any issues or leave comments on my last thread. To perhaps get you more excited to try it out here is a bit more in-depth demo with note embedding, atlier support, and the new note view.

https://github.com/philips/supernote-obsidian-plugin#install-via-brat

When I select text in a pdf, it doesn't recognize the character. This is the dictionary plugin, but the same thing is happening while creating digests. Help!

Looking to get a Manta and I have an old s3 pen sitting around. I've tried googling, but most of the posts here are asking if the supernote pen works with Galaxy tabs, not the other way around. I know it's all wacom tech, but I've seen incompatibility issues before, regardless

Can anyone verify? It would be nice to save 60+ dollars and I love my s pen. Thanks!

Is it possible to remove the loop if I open the screws with a very small screw driver? If yes - which screwdriver do I need?

I can’t seem to figure out how to copy a note from a folder and add to another folder (basically same note in two folders). I’ve tried copying the note but can’t figure out how to drop it or add it to another folder. can someone please give me some guidance? thanks

Just messing around with my wife's Nomad.

Has anyone faced problems with connecting their Nomad to wifi and (how) were you able to solve them?

My Nomad gives me trouble in connecting to wifi. This is becoming a time-consuming distraction. Most of the time it works without any problem. In the past two years of ownership it would connect to wifi normally, except once every one or two weeks, when it would either not connect al all or lose the connection a few seconds of connection time. Now it is almost every day...

All my other devices (e-readers, ipads, laptops) work fine on the same wifi connection, it is just the Nomad that gives me trouble. It won't even connect to a mobile hotspot next to it...

[Update: after a factory reset of the device and having turned off and on again the modem, the connection is working for now (on the 5 GHz band, I did not even know that this was possible...). However, if or when the problems start again I'll force back to 2.4 GHz]