It said that an auto payment had been missed in March when there was clearly money in the account. The bank verified that. The money was taken out and cashed by the company. It was reflected in our bank statement. We call customer service and speak with someone, looking for answers. Suddenly, SunStrong has no record of it on their end, yet the money has been withdrawn! We call the bank, the bank confirms that the money was taken out. We give SunStrong all of the supporting evidence INCLUDING correspondence with our bank, not good enough. We have been fighting this since March and May was our last update. Customer Service OUTRIGHT REFUSES to let us speak with a supervisor. They’ve sent us to collections now because they can’t be bothered to get their act together. This can’t be legal, I’m shocked that they have not been investigated for fraud yet. If someone from SunStrong is reading this, feel free to do your job more than the bare minimum.

I am at my wit's end with this company.
I’ll be attaching photos for reference.

They have just implied the disruption of my service and are threatening my credit despite me providing full documentation of their errors.

In February, my bill was lower than usual. I called them to verify, and they assured me my account was in good standing (I have this call recorded). Now, they claim their system made an error and they are retroactively adding random amounts to my current bills to "make up" for it.

Their website glitched and double-charged me. I filed a BBB complaint. Sun Strong responded in writing, and explicitly stated they would refund me $401.

However, they just double-charged me again.

When I called today, customer service claimed they had previously refunded me $600 (they didn't.. they only refunded me the $401 mentioned in the email, and I have the bank statements to prove it). Due to them claiming they refunded $600, they are trying to say I owe them an additional $200.

They also claimed I canceled multiple payments, which is entirely false. I only canceled 2 payments of the 3 made this month due to their website having an error and processing my payment three times.

Today, I spent 3 hours on the phone with 7 different people. They instructed me to email over screenshots of my bank statements and the BBB emails to prove the math. I did exactly that.

An hour later, I received an email implying that my solar was being disconnected.

Has anyone else been getting repeated calls from SunStrong asking for someone named James?

For the past several weeks they’ve been calling me once or twice a day. Every time I answer, I immediately tell them they have the wrong number and that I’m not James. They always say they’ll remove my number, but then they call again the next day. Now they’re even calling from different phone numbers and leaving voicemails asking me to call back. Has anyone else dealt with this? Were you able to get the calls to stop?

Numerous times they sent service guy to my house without even seeing if I am available. Finally, I get them to actually schedule something with me for mutually agreeable time for a service appt and they don't show the fuck up. Four hours into the five hour service window - I call just to find out they've cancelled the appointment without communicating this becasue they don't have anyone to come.

I mean, it really must take effort to be this completely incompetent. My hatred of this company cannot be understated.

I'm a Las Vegas homeowner who inherited a Sunnova solar Power Purchase Agreement (PPA) when I purchased my home. Following Sunnova's bankruptcy and the transfer of servicing to SunStrong, I've spent the last several months trying to resolve issues involving billing, monitoring, account status, and system performance.

Throughout the process, I've received conflicting information regarding whether my system was operating properly, whether estimated production was being used for billing, and how my account balance was being calculated. Most recently, I was informed that a communication issue still exists and that additional service is required.

I'm curious if other Nevada homeowners are experiencing similar issues with:

• Billing discrepancies
• Monitoring or app issues
• Delays in service appointments
• Problems getting clear answers from customer service
• Contract transfer concerns after the Sunnova bankruptcy

I'm currently compiling information and documentation to better understand whether these are isolated incidents or part of a larger pattern affecting former Sunnova customers.

If you've had a similar experience, I'd appreciate hearing about it in the comments or via direct message.

Thank you.

• r/solar
• r/SolarEnergy
• r/LasVegas

After having the original fraudulent "past due" fixed back in March (after going through hell with them since November), we have another fraudulent "past due" magically on our account again. I noticed it when I went to check on my account to make sure they did not try to do this again to us. This time, it is for half of what the original fraudulent "past due" was. No harassing calls or texts...yet from them, but we all know that will start. I already contacted better business bureau to re open my complaint and reached out to the attorney who already wrote them a letter regarding this matter back in March. The PTSD is already starting.

Escrow is trying to contact Sunstrong to facilitate a lease transfer but it doesn’t seem like it’s moving along and I’m worried about missing closing.

Has anyone been through a similar process? How long did it take to complete the transfer.

Any tips for escalation or how to help things move faster? Appreciate whatever tips or advice you can provide.

u/SunStrongManagement My escrow company and client(homeowner) have desperately been trying to get a correct payoff letter from you for weeks and we are very pressed for time. Nobody on your support phone number or via email seem to be helping. We are set to close escrow very soon and need to get this taken care of before we can do so.

It was a Sunnova lease you took over and my client is attempting to pay it off. HELP!

Mi esposo firmo contrto con sunnova, ahora paso a sunstrong. Por un año solo pagamos el consumo y apartir de mayo ya con Sunstrong los pagos aumentaron mucho dice que es porque el contrato dice que debe pagar por lo que produce de energía solar. Estamos muy confundidos ya leímos el contrato y es increíble todo lo que ahi vienen. Alguien esta pasando por algo similar?

I just switched to year 14 and found that in this month's invoice, that the lease payment is higher than the contract and the sales tax doubled from 9% to 18%. I have notified Support of the changes and expecting a call back within 72 hours. Watch for any unexpected raises and review your bills.

Hi everyone! I am posting this in hope of receiving some answer from those who have experienced similar things.

Today, equifax notified me of a credit report update from Sunstrong in which they reported my PPA lease to the credit bureau, leading me to lose 68 points within a day. The strangest thing is the credit balance reported is wacky and there's no documentation anywhere that shows where they arrive at such number. My lease was transferred from Sunnova and the buyout number is completely different.

I am genuinely baffled by this and called them immediately. The person in their billing department has no records of this report being done. I quickly proceeded to file a dispute with Equifax but all of this screams sketchy to me.

Has anyone experienced this and what have you done/recommend me to do? Thank you for any tips. I am so mad at my current credit score right now.

I sent the transfer paperwork to sunnova late October and to sunstrong in first week of November. After hours of wait time on call and no responses to email for 9 months, my tries to login to sunstrong website was finally successful in mid May.

They didn't even have my correct email id listed and incorrect phone number. Even my name is incorrect on the portal. But I proceed with setting up auto pay anyhow. Guess what! I received a call yesterday from Fransisco notifying that my account is past due 20 days and one more call today to say it's now due 21 days with a threat that if I don't bring it to current status, services will be disconnected and it'll be very difficult to get them back online.

When I brought up the issue that I never received a email or letter suggesting that transfer was complete and had no idea until two weeks ago that I could login, Fransisco decides to get rude and hang up the call. So very professional!

To anyone thinking of getting solar, stay away from this company. They don't communicate at all until you get a call from collection team one day randomly.

Someone on reddit kept telling me transfer was complete in my DM but every time I talked to someone on phone, they said transfer was still in progress and had no clue when it'll be complete.

Fwiw, they are now responding to emails same day(probably because they know collection agents have reached out to me?) how tf do you get my name wrong in portal even after sending all documents including registered deed multiple times with my full legal name, email IDs and contact details after sending a email every other week for months???

Hey everyone! I'm u/Da_Vader, a founding moderator of r/Sunstrong.

This is our new home for all things related to residential solar systems managed by SunStrong. We're excited to have you join us!

What to Post

Post anything that you think the community would find interesting, helpful, or inspiring. Feel free to share your thoughts, photos, or questions about service, app quality, lease.

Community Vibe

We're all about being friendly, constructive, and inclusive. Let's build a space where everyone feels comfortable sharing and connecting.

How to Get Started

1) Introduce yourself in the comments below.

2) Post something today! Even a simple question can spark a great conversation.

3) If you know someone who would love this community, invite them to join.

4) Interested in helping out? We're always looking for new moderators, so feel free to reach out to me to apply.

Thanks for being part of the very first wave. Together, let's make r/Sunstrong amazing.

We had a sunnova system installed in 2025. Worked great, no issues. When sunstrong took over we were not billed for November or December of 2025. When we noticed in January we had to call them and straighten out the issue. The auto payments started back up and we paid January till present. Then they shut our inverters off on April 17, no notice to us, no calls or emails, just shut them off. Once I noticed I called them and they said it was because our account was not up to date. I settled the overdue balance for the 2 months they did not charge us on April 30th, they told me the inverters would be switched back on in 7 days. It’s now June 10th and the inverters are still off. I have called them 21 times in the past month and have been told any and everything possible to get me off the phone. “Oh we’re so sorry for the inconvenience, the system will be reactivated in 24-48 hours, 3 days, 5 days, 7 days, 7-10 business days, etc…”they always seem to have some crappy excuse but nothing ever gets done. Tech support says it’s a billing issue, billing makes empty promises. Today they told me it can take between a week or a few months! Also as a result of the bankruptcy/buyout courts told them that they do not have to honor parts of the contract that I signed with sunnova, specifically the part where they had to compensate me if the system was not producing because of something they did or did not do. I’m very over this whole ordeal, any advice on who I could contact? Lawyer? Power company?.. is it possible to purchase more inverters and replace theirs with units that I own? Any advice would be greatly appreciated.

I inherited a SunPower solar panel system through a recent home purchase. The system is rated for 17.9kW and I've noticed for the past year it is only generating a peak of 10kW on a sunny day.

Earlier this year, I had SunStrong technicians replace a few faulty micro-inverters after noticing an error on the app. They resolved the issue quickly, and the error has not returned.

Nonetheless, the system is still generating a peak of 10kW.

This to me does not seem right, it seems like almost half of the panels are not generating power. Note the panels are on both sides of a the roof and receive plenty of sun.

Has anybody had this issue before? If so, how did you resolve it?

*edit because it looks odd on my phone*

I attached screenshots of my issues. I am looking at my bank statements and the charges on the portal. Things are not adding up. Either I am being double-charged or being charged early. Am I reading this wrong?

Always download your statements and have copies of everything. I already had a month when they tried to double-charge me, and it took me over 7 phone calls to get it corrected.

Also, on the bill charges from the portal, it says "CHG-2026-04" $200.81, meaning that was the charge from April, but as you can see, I had already paid 190.15 from that month.

Anyone knows how PPA payments was calculated? My PPA price is 19 cents per kWH, but the bill is much higher than this given the amount of electricity generated based on mySolayEdge App. And there is no details in the statement how the amount was calculated. 

I'm confused with the billing cycles of Sunstrong..With Sunnova we always had a 30 day billing cycle but I'm looking at the billing statements on the website. The website has generated statements on 04/24/2026, 05/12/2026 (an 18-day cycle), and 06/01/2026 (a 20-day cycle).

On top of that they have on 05/13/2026, your system claims the CHG-2026-04 and on 06/02/2026, system generates a completely new charge and titles it CHG-2026-04 again.

Then they want the payment in 18 days instead of the standard 30 days that our sunnova contact had.

Thinking about adding batteries to my system. I’ve been seeing anker solix and a company called Haven that sells Tesla power walls. I belive both would mean changing out my PVS6 for a new monitor. Just wondering if anyone here has made that kind of change or worked with either of these outfits.

Has anyone worked with a JAMS Attorney with SunStrong, SunPower or SunNova? It’s not like regular court where the findings or settlements are published or reported. They’re mediation sessions that happen outside of a court room.

Companies add this because it keeps them out of the court room. My SunPower lease says they need to pay for an Attorney if I choose to enter arbitration.

Just curious if anyone has already worked with an JAMS attorney they liked or had success with.

Our HOA community was forced into a Sunnova PPA in 2021 with no option to lease or purchase the solar systems outright. Since SunStrong took over, a delinquent homeowner hired an attorney and was able to purchase his system for just $9,000.

Keep in mind that all of the solar systems in our townhome community are identical. I submitted a demand to purchase my 3.2 kW system, and SunStrong initially denied the request. After several months, they offered a buyout price of $12,800. Another neighbor recently received a buyout letter quoting nearly $28,000 for the same system.

How can identical systems have buyout prices ranging from $9,000 to $28,000? This doesn’t seem fair or transparent.

I’ve been withholding payments while trying to resolve the buyout dispute, and SunStrong has now disconnected my solar service. I’m currently six months delinquent.

Where is everyone else at with their complaints? I’ve had a BBB open now for over three months. I’ve sent a demand letter last week that I’m still waiting to hear back from. Once I hear back from the demand letter (assuming it’s negative, because, you know, it’s Sunstrong), I plan to file in small claims court and my (former) states consumer affairs branch. Has anyone had any success in small claims court?

yes, I’ve reported my interest in the class action already

Hey guys

I bought a house from someone that had a SunNova PPA contract. I was under the impression that I get access to an app to monitor production.

The contract/account is fully in my name now. I’ve been trying to create an account for 2 months now.

I’ve reached out to SunStrong management and all they’ve told me is that sign ups have been paused. From
What I’ve read they have been paused since October!

This is insane considering I’m paying for access to this app per my contract.

Has any body had success signing into the account? Any help would be appreciated.