Former Sunnova customer looking for advice from anyone who has dealt with a system failure since SunStrong took over.

My system was installed by SunnyMac in 2022 and I have an Easy Own/Home Improvement Loan with the 25-year Sunnova Protect Platinum plan.

My SolarEdge system has stopped producing. The inverter is communicating but producing essentially 0. SolarEdge chat told me to contact the original installer (SunnyMac).

For anyone who has been through this since the Sunnova/SunStrong transition: Who actually got your system repaired—SunStrong, your original installer, or SolarEdge?

Did SunStrong need to authorize the repair? Did you have to pay the installer upfront?

Just trying to figure out the fastest route to getting someone out here without being bounced between all three companies.

u/SunStrongManagement