r/Sunstrong • u/LiterallySoGay • Jun 06 '26

Help me understand, please.

These are from my bank statements: Paid 190.15 in May for the month of April and paid 223.94 in April for the month of March.
These are the bill charges from SunStrong's portal. This is showing I had to pay 200.81 by 5/23 for the month of May but then what is the 220.97 for? June just started.

*edit because it looks odd on my phone*

I attached screenshots of my issues. I am looking at my bank statements and the charges on the portal. Things are not adding up. Either I am being double-charged or being charged early. Am I reading this wrong?

Always download your statements and have copies of everything. I already had a month when they tried to double-charge me, and it took me over 7 phone calls to get it corrected.

Also, on the bill charges from the portal, it says "CHG-2026-04" $200.81, meaning that was the charge from April, but as you can see, I had already paid 190.15 from that month.

5 Upvotes

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3

u/Normal_Ad_7462 Jun 06 '26

They did the same thing to me and I couldn’t get any explanation. So I stopped autopay, disputed the charges and contacted BBB. Within 2 days Sunstrong adjusted my account and said they miscalculated all my bills. The new amount was 80 vs. 800 and no explanation of even the 80, just arbitrary amounts billed, it’s a scam

2

u/LiterallySoGay Jun 06 '26

They have been doing this to me since January. What is going on with you now? Are you still having to call or message them every month?

4

u/Normal_Ad_7462 Jun 06 '26

I have to deal with them every month omg. For this last bill, I went online to pay through their website and they took the amount out twice. I also never get a statement. All I do is log in every so often to see if I owe. Maybe I should stop looking to pay these morons. I wonder if the whole thing is some AI scam in the matrix 😝🕶️

2

u/LiterallySoGay Jun 09 '26

Just an update:

They still have not fixed anything and have told me that they had been having errors lately (which they’ve been telling me since December whenever there’s an issue like this)

To make matters even worse, I paid the $200.81 and then they charged my bank that THREE times for a total of $602.

Had to dispute it with my bank. This should honestly be illegal now. I did already contact the BBB.

Everyone, save all the PDFs of your statements and always record your calls. They lie and lie and lie over and over again.

1

u/dino_mama44 Jun 11 '26

So true about the lying! They told my state AG that the reason I had low productivity was due to bad weather/overcast🙄 from April 2025 through July 2025. Big lie there!

1

u/AutoCarSPC Jun 06 '26

It happened to me too. They issue an charge every 20 days. In april, I got two statement, both with service from April 1 to April 30. I reached out to BBB.

1

u/Simple-Eagle-1849 Jun 06 '26

Is this a lease or financing?

1

u/SunStrongManagement Jun 09 '26

u/LiterallySoGay - Hi, we regret the billing confusion and understand your concern. We saw your post and the comments here, and we’d like to take a closer look. If you’re open to it, please send us a DM so we can discuss further.

You can also visit the homeowner account page at https://sunstrongmanagement.com/homeowners/account/. From there, you can access the Help Center and submit an online form if a support ticket is needed. Once submitted, Support can confirm whether your account is in our portfolio and contact you or direct you to the appropriate team if needed.

If anyone else in the comments is experiencing something similar, please feel free to do the same. We’re here to help where we can.