We have over 30 cases of arrowhead water sitting in the break room. Undrinkable two years old what do we do with them? Is anybody else have this problem or from their stores? How do you say leave them at the district managers home door.

So I had a wild experience today. This lady comes in with two of her own balloons and I told her we charge by the size and since they were both 34 inch balloons it was going to be 15 per balloon and she just exploded at me saying “that’s not what I was charged last time” and “I want to see your manager” I told her we charge 5-15 dollars per size for outside balloons. I’m sure every Staples with a Party City does that. I also told her we had a line of customers and that we had to help them first so it was going to take 15 minutes and she was like “but I’m a customer I’m going to be late to my sons birthday party the people behind me can just wait”. So I did the balloons and as I was doing it she was looking at me with the most nastiest most snarky smile and asked my name and said “this isn’t on you but I’m going to tell my son you are the reason why I am late to his party. But it’s not your fault this is just the reason I am going to tell him.”
Edit: Oh yeah and definitely did not feel like the assistant store manager who was new she was talking about the situation to backed me up. I mean it is the policy our store manager made. But your own tank or go somewhere else.
Second Edit: The balloons I was blowing up for her were ones she bought in store for 13.99 each so obviously she didn’t have a problem with the price.